Questions & Answers
- Model:
- NX60A6111SS
- |
- SKU:
- 6447914
Highly rated by customers for: Griddle, Ease of use, Performance
$649.99Your price for this item is $649.99
Comp. Value: $809.99
The comparable value price is $809.99
Page Showing 1-20 of 75 questions
Q: QuestionIf the power goes out, can you still use the burners and oven?
Asked by Dave.
- A:Answer I'm so glad you asked, Dave! The oven will require electricity to operate as it uses the control panel to set the temperature. However, the cooktop burners can be lit manually. In fact, we've even included instructions on page 17 of the manual (https://bit.ly/3ffbEVz) on how to do this safely. ^Jecca
Answered by Samsung

Q: QuestionIs the griddle removable so you can use the middle burner alone?
Asked by Chicago.
- A:Answer Great question! While the center griddle can be removed from the cooktop, this model does not come with an added center grate. However, you can check SamsungParts.com or call 1-800-627-4368 for information on purchasing an additional grate to use on the center burner. ^Jecca
Answered by Samsung

Q: QuestionI'm trying to order a stovetop spill matt for this on Amazon and not finding any protection matts cut to this model number. Suggestions?
Asked by DeKalb226.
- A:Answer There are two options, 1 on Amazon there is one that fits. Just have to look. Wife found it for $26. Option 2 not on Amazon but for $50+ Just search by the model #. The one on Amazon the wife got works ok. Thin material
Answered by Aftahour
Q: Questioncan I get a propane conversion kit for this model?
Asked by akr.
- A:Answer Hi There, Let me help you check the propane conversion kit's availability. As per checking, this range model already comes with an LP conversion Kit once purchased. Have a great day! ^Chrystel
Answered by Samsung

Q: QuestionDoes the broiler work with coils that heat up or flame?
Asked by Niecy.
- A:Answer I bought this girl from Best Buy outlet and they didn't want to return it because when we bought it it didn't have two of the circle things for the fire to come out and I didn't want to go and pay $15 each they said I had to pay for it so I'm very very unsatisfied never again will I buy something from the outlet that's what I get for trying to save money and as for the griddle I don't even know if it works I haven't tried it out yet I'm so disappointed after we bought the stove they were trying to charge me $30 more I called him and told him that I was missing those two circles for the flame so I just have two burners that are using the other two I can't use because I'm missing the two burners
Answered by Anonymous
Q: QuestionDoes this stove have electric to start the burners and oven or just plain gas with pilot light
Asked by Sue.
- A:Answer I'm so glad you asked, Sue! This model does use electricity to ignite the burners in the oven and on the cooktop. However, you can also light the cooktop burners manually if there is a power outage. In fact, we've included instructions on page 17 of the user manual (https://bit.ly/3Ch5ddh) on how to do this safely. ^Jecca
Answered by Samsung

Q: QuestionDoes the oven have a broiler?
Asked by Anonymous.
- A:Answer Thanks so much for asking! Yes, this model range does have a broiler in the oven compartment. ^Jecca
Answered by Samsung

Q: QuestionWhat can I use to clean my stove silver and black
Asked by Anonymous.
- A:Answer I use mr clean clean freak, just have to wipe it good with a clean paper towel so it doesn't leave streaks on black and silver.
Answered by Derek1
Q: QuestionDoes range fit flush against wall when installed or does it fail to align with adjoining counter?
Asked by Ron.
- A:Answer I'm so glad you asked Ron! To help with this, I'm providing this link (https://bit.ly/2VM6QQv) to the installation manual for this model. Pages 12 and 13 have detailed diagrams showing how much space will be required to properly install this range. ^Jecca
Answered by Samsung

Q: QuestionHow do I clean the stove
Asked by Lillian.
- A:Answer Hi there, We understand how important it is to keep your cooktop clean and well-maintained, and we’re here and fully willing to help you with the proper steps. For guidance on cleaning your Samsung gas cooktop, please follow the instructions in the link below. You may also click on embedded links for additional support. How to clean your Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/ Have a nice day! ^Camille
Answered by Samsung
Q: QuestionDoes it have self cleaning
Asked by Mark.
- A:Answer No, Mark, the range does not have a self-cleaning feature. Have a great day. ^Camille
Answered by Samsung
Q: QuestionThe oven isn’t preheating correctly…set a temp and 20mins later it’s only warm. Doesn’t get up to set temp. Can shut off and turn on over and over and randomly it will work, but it’s working less and less and it’s not even 4 years old!!
Asked by Preheat.
- A:Answer Hi there, We understand how you feel regarding this range oven. We are here to assist you. Please see page 38 of the user manual for steps to take when the oven does not reach the set temperature. https://downloadcenter.samsung.com/content/UM/202502/20250214150538456/O_01._DG68-01341A-08_IB_FULL_NX60A6111SS_AA_EN.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1150267888), and it will help our team pull up your information. ^Rodel
Answered by Samsung

Q: QuestionWhere does the gas valve need to be on the wall for installation?
Asked by Michele.
- A:Answer Hi Michele, We're happy to assist with the recommended locations for both the gas piping and electrical outlets. Please refer to the user manual for this model at the link below. On page 14, you'll find a visual guide that outlines the installation requirements for the gas valve piping: https://downloadcenter.samsung.com/content/EM/202212/20221227115216685/Install_NX60A6_DG68-01337A-00_EN-MES-CFR_201230.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150193294 to help our team pull up your information. Leo
Answered by Samsung

Q: Questiondoes delivery include conversion of a gas oven to propane?
Asked by Lee.
- A:Answer Dear Valued Best Buy Client, Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. -Ricardo
Answered by Samsung

Q: QuestionDoes this have a Convection Oven?
Asked by COVEN.
- A:Answer Greetings! No, please note that this particular Samsung range model is not equipped with a convection oven feature. Instead, it comes with a standard conventional oven, which means it does not include a built-in fan to circulate hot air throughout the oven cavity. As a result, the heat is distributed in the traditional manner, rising naturally from the heating elements located at the top and bottom of the oven. This setup is ideal for many everyday baking and roasting tasks, but it does not offer the faster or more even cooking that convection technology can provide. Leo
Answered by Samsung

Q: QuestionIs this a propane range?
Asked by Gigi.
- A:Answer No, Gigi, this range model's default gas setting is Natural Gas; however, it can be converted to LP (Liquid Propane) during installation. For your range to utilize LP gas, the installer must replace the five surface burner orifices and two oven orifices with the provided LP orifice set and reverse the GPR adapter. Have a great day, -Ernest-
Answered by Samsung

Q: Questionwhy are all the control buttons not backlit?
Asked by oldbuddy.
- A:Answer Hi there, A range helps ensure your meal is freshly cooked. Let's get the information you need to make sure your range operates smoothly. The link below will help address the control buttons of your range. Learn more by checking the hyperlinks. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148397196) to help our team pull up your information when you message us. Have a great day. -Ernest-
Answered by Samsung

Q: QuestionDoes this samsung oven come with an LP converter kit? If it does, do I need to pay extra installation price?
Asked by Kayt.
- A:Answer Yes, Kayt, the range does come with an LP conversion kit included in the package. Please see the specs sheet for the included "Accessories" "LP Conversion Kit" Spec sheet https://www.samsung.com/us/home-appliances/ranges/gas/6-0-cu-ft-smart-freestanding-gas-range-with-integrated-griddle-in-stainless-steel-nx60a6111ss-aa/#specs Converting the range needs to be done by your qualified gas technician. Please see page 10 of the manual on the 8th bullet for additional details. Manual https://downloadcenter.samsung.com/content/UM/202405/20240524144646410/01._DG68-01341A-07_IB_FULL_NX60A6111SS_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147747239) to help our team gather your information. Have a great day. ^Charles
Answered by Samsung

Q: QuestionHow do I calibrate this oven? I’ve added an internal oven thermometer and noticed the oven is actually 50 degrees hotter than the set cook temperature.
Asked by Anonymous.
- A:Answer I would think you should have the oven sensor replaced. 1800 Samsung can answer the calibration issue.
Answered by GMAN
Q: Questionhow much is installation and charge for taking away old stovE
Asked by becky.
- A:Answer Dear valued Bestbuy client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the cost of the installation and haul-away service. Have a great day. -Ernest-
Answered by Samsung

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