Questions & Answers

Q: QuestionWhat are the differences between this model and the Samsung NX60T8311SS which costs about $400 less? The only differences I have found so far are that this model has air fry and this model has 3 instead of 2 grates, including a grate for middle burner.

Asked 4 years ago by Mo.

• A:Answer That’s the only difference

  Answered 4 years ago by Turtle76Verified Purchase

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Q: QuestionDoes the range come with propane orifices

Asked 4 years ago by jim.

• A:Answer It sure does, jim! While Samsung does provide all the necessary connections to convert this gas model to propane, we do recommend a licensed professional perform the conversion. This is due to the risks associated with gas and propane. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a broiler in the oven too?

Asked 4 years ago by Broil.

• A:Answer It sure does! In fact, this model not only has a broil feature, it also comes with a specific broil rack for better performance. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this model come with both the grate for the center elongated burner and a griddle? If so, do you remove the grate when using the griddle or place the griddle on top of the grate? Thanks.

Asked 4 years ago by Anonymous.

• A:Answer Yes. It has 3 grates. Put the griddle on the grate.

  Answered 4 years ago by LeonidisVerified Purchase

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Q: QuestionWhat is required voltage for this oven?

Asked 4 years ago by 2626.

• A:Answer Standard 120V AC outlet is required to power the control panel, oven light, etc.

  Answered 4 years ago by AZSteveVerified Purchase

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Q: QuestionWhere in the world is this oven manufactured?

Asked 4 years ago by JG.

• A:Answer It’s assembled here in the United States. Parts come from all over the world. Mine had an Assembled in the United States sticker on it.

  Answered 4 years ago by LeonidisVerified Purchase

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Q: QuestionCan you purchase an extra rack for this range.

Asked 4 years ago by Anonymous.

• A:Answer Yes. I went in to the store and talked to the Samsung rep. He got me the extra rack and wok attachment. It did take a few weeks for the accessories to arrive.

  Answered 4 years ago by LeonidisVerified Purchase

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Q: QuestionWe just installed our Samsung nx60p8511ss oven and there is an odor (which I know the manual says will go away) but there was also smoke. Is that normal?

Asked 4 years ago by Nick.

• A:Answer Thanks for asking, Nick! A small amount of odor, and even smoke, is normal during the first few uses. This link (https://bit.ly/3qde0XN) has more details, as well as tips to help quickly resolve this. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow do you use the air fryer? Do you preheat?

Asked 4 years ago by Chrissy.

• A:Answer Hi Charlie! I'm providing this link (https://bit.ly/39u6uBb) to the full user manual for this model. Page 25 has everything you need to know about using the Air Fry feature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI just used the griddle for the first time and noticed the bottom of the griddle turned white. Is this normal?

Asked 4 years ago by Griddle.

• A:Answer Hi there! We'd like to speak to you more in depth about your experience with the griddle. Please reference ticket number 1142836503, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs there a feature that allows you to lock the oven door while in use to keep toddlers safe?

Asked 4 years ago by Bean.

• A:Answer It sure does, Bean! This model has a lock button that will lock both the control panel and the door until manually unlocked. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionI have 15 amp lines throughout the house. Do I need to run a 20 amp line?

Asked 4 years ago by Eddie.

• A:Answer Our works just fine on a 15 amp line.

  Answered 4 years ago by JackVerified Purchase

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Q: QuestionWhat is the difference in convection and air fry

Asked 4 years ago by Anonymous.

• A:Answer Great question! I'm providing this link (https://bit.ly/2XqGZuZ) to the user manual for this model. Page 22 has information on the benefits of convection cooking; and 25 discusses the air fry feature. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat are the best cleaning products to use on the grate and the ceramic stove top? The stove top appears streaky unless using a microfiber cloth. Thanks.

Asked 4 years ago by Cleaning.

• A:Answer I'm happy to help! This link (https://bit.ly/36wsBoL) has all you need to know about cleaning the gas cooktop. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionIs the height adjustable? Our countertop is 35” high, will it fit at that height without looking goofy.

Asked 4 years ago by Bob.

• A:Answer Hi Bob! I can provide this link (https://bit.ly/3omtYhC) to help with this. In the product info section you can find all the available dimensions for this model. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat are the BTUs for the gas oven (I can only find the stovetop BTUs)

Asked 4 years ago by JG59.

Q: QuestionCan you adjust the height and level the range after it is installed? Do you remove the bottom drawer to get access to the wheels for adjustment? Also, what the max height (without burner grills)?

Asked 4 years ago by Kasey.

• A:Answer Yes, you can adjust the height and level. I don't know about removing the drawer, ours needed no adjustments. There are no wheels and the measurements in the description details are accurate.

  Answered 4 years ago by SissyVerified Purchase

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Q: QuestionHow long is the power cord included?

Asked 4 years ago by Miranda.

• A:Answer I do actually have to get a outlet switch the prong is on the other side from my outlet switch, so right now I have a power adapter I ordered the piece for about $5 from Amazon

  Answered 4 years ago by ShawtE

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Q: Questiondoes it included with the air fry tray?

Asked 4 years ago by JC168.

• A:Answer Yes. The air fryer tray is included. I use another pan on the rack below to catch drippings. Makes cleanup easier!

  Answered 4 years ago by LeonidisVerified Purchase

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