Questions & Answers

Q: QuestionDoes this electric range have a storage drawer?

• A:Answer Yes, this electric range has a storage drawer.

Q: QuestionDoes this electric range have a convection cooking mode?

• A:Answer Yes, this electric range has a convection cooking mode.

Q: QuestionDoes this electric range have a keep warm setting?

• A:Answer Yes, this electric range has a keep warm setting.

Q: QuestionAre there hot surface indicator lights on this range?

• A:Answer Yes, there are hot surface indicator lights on this range.

Q: QuestionIs the electric range fingerprint resistant?

• A:Answer Yes, the electric range has a fingerprint resistant finish.

Q: QuestionCan I use an app with this electric range?

• A:Answer Yes, this electric range is app compatible.

Q: Questionwhat does Convection+ Range mean. I see another samsung electric range with is $50 cheaper but is convection range only, what does the PLUS implies. I don't have any use for the griddle but the oven is important for my needs.

Asked 3 years ago by Benp.

• A:Answer So im going to leave this answer here for anyone that may be browsing this question... Convection+ vs convection: The difference is Convection+ has a heating element in the fan itself. This allows the heat to circulate more evenly. There's a super helpful video on best buy that you should watch. It explains each model and the differences between them.

  Answered 3 years ago by Anonymous

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Q: QuestionWhat is the size of the griddle?

Asked 4 years ago by Anonymous.

• A:Answer Big enough to cook 4 pancakes. At once. Took a picture of the griddle and the air fryer basket

  Answered 3 years ago by BDAreviewVerified Purchase

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Q: QuestionIs this an Induction cooktop?

Asked 4 years ago by Andrea.

• A:Answer No it is not.

  Answered 4 years ago by SamsungRefrigeratorVerified Purchase

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Q: QuestionDoes this unit include the griddle?

Asked 9 months ago by McMurry.

• A:Answer Greetings! Yes, this Samsung range model comes equipped with a removable non-stick griddle, which is designed to provide added versatility and convenience for cooking a variety of foods, such as pancakes, grilled sandwiches, and more. Leo

  Answered 9 months ago by Samsung

  
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Q: QuestionDo the burners heat up to a boil quickly? I'm looking for an oven with burners that heat up fast and boil quickly. My current oven takes forever to boil anything and the oven takes a long time to preheat.

Asked 3 years ago by DTG.

• A:Answer I have had my oven for three weeks and so far I’m loving it. Yes it has a quick boil and the oven is heats up quickly as well. I haven’t trued the air fryer yet but looking forward to see as how it works.

  Answered 3 years ago by SBroomerVerified Purchase

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Q: QuestionIs it normal for the burners on the left (griddle side burners)to cycle on and off when they are turned to high? A large pot of water won't come to a boil and it t takes about 15 minutes to heat up when I used the griddle because it is cycling on and off.

Asked 4 years ago by 1999.

• A:Answer I turned on the griddle side both of them on high and they stay hot for over two minutes and never cycled off

  Answered 4 years ago by RSpeasVerified Purchase

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Q: Questionhow many prongs does the wire that plugs into the wall have?

Asked 4 years ago by Anonymous.

• A:Answer Hello, the power cord is not included with the range. The range is compatible with a three or four prong plug depending on what your home requires. We thank you for choosing Samsung. ^Lena

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat do you mean by "No Preheat Air Fry & Griddle"? This is very confusing.

Asked 4 years ago by JayKay.

• A:Answer You can start using both once you turn them on, no need to turn the function on and let it heat up.

  Answered 4 years ago by HappyCustomerVerified Purchase

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Q: QuestionDoes it work as a regular oven and a convection oven?

Asked 4 years ago by Angie.

• A:Answer It sure does, Angie! This model has separate buttons for the standard bake and convection bake options. This allows users to select either option each time they use it. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this oven require a hood?

Asked 3 years ago by dsone.

• A:Answer Hi dsone, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel. The oven on this range does not require a hood. It has its own vent system already. The oven vent is located above the right rear surface unit. This area could become hot during oven use. Never block this vent or place plastic or heat-sensitive items on it. I have shared the user manual link below. Please access the link and turn to page 12. https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144660883 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHow big is the lower storage?

Asked 4 years ago by norman.

• A:Answer The oven is quite large. That's a convenience, but it leaves little room beneath the oven for storage. The drawer is wide, but quite shallow.

  Answered 4 years ago by HowardDVerified Purchase

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Q: QuestionHow do you open oven it seems to be locked

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle

• A:Answer Hello there! Not to worry, I have just what you need. This link (https://bit.ly/3mFAZfb) can walk you through what steps to take if the oven door is locked. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this come with a pan for air frying

Asked 4 years ago by Angel.

• A:Answer Yes

  Answered 4 years ago by ThomasVerified Purchase

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