Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Main Content

Questions & Answers

$1,214.99
Page Showing 41-60 of 98 questions
  • QuestionDoes this oven have a way to turn the inside oven light on to see inside the oven without opening the oven door?

    Asked by patticake.

    • Answer Yes

      Answered by Anonymous

  • QuestionWhat power source does it use,110 or 220

    Asked by Win.

    • Answer 220v/240v

      Answered by ZeniaS

  • QuestionCan you use cast iron skillets?

    Asked by forlift2001.

    • Answer I'm sure, just don't drop any on the glass top.

      Answered by ZeniaS

  • QuestionWhere can I download a owners manual. I need one now

    Asked by GrandmaDaisy.

    • Answer Hi Mom! Thank you for reaching out to us. I appreciate your interest in our product, specifically the Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel. I understand you want to know where you can download the user manual. You may visit our website, click on the "Support" tab, and click "Download" under the user manual: https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu-ft-smart-freestanding-electric-range-with-no-preheat-air-fry-convection-griddle-in-stainless-steel-ne63a6711ss-aa/#support. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144705877 Have a great day. Melardo

      Answered by Samsung

  • Questionwhat measurement inside the stove

    Asked by dee.

    • Answer Hi dee, Thank you for reaching out, and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel. The oven dimensions can be found below. Height: 22 7/16 inches Width: 24 13/16 inches Depth: 19 3/4 inches I have shared the user manual link below. Please access the link to learn more about the features and functions of the range. https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144667006 Leo

      Answered by Samsung

  • QuestionDo the burners keep a steady temperature or do they turn on and off to try and maintain the temperature?

    Asked by Mcfrumpy.

    • Answer They turn on and off,

      Answered by Geosam

  • QuestionMy wife and I have had issues with electric stoves in the past specially the oven. Our current one never hits the correct temperature so it’s tricky to bake. Is this oven pretty consistent or should we go back to gas?

    Asked by Mcfrumpy.

    • Answer Baked c@kes nice and even and s35 your racks. Make sure to level it. It doesn't' disappoint.

      Answered by ZeniaS

  • Questionpower went out and now cant use oven and just flashes test mode? how to turn off?

    Asked by whateva.

    • Answer Greetings, Thank you for reaching us about the Samsung range. We apologize for the inconvenience of having a test error code. I will provide you with a link that indicates the meaning of the test error code on your Samsung range. Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001948/. If you have inquiries and need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for choosing Samsung! Ticket number: 1144631897 ^Rainly

      Answered by Samsung

  • Questionis this self cleaning oven?

    Asked by lander5151.

    • Answer Yes it is. It has both varied timed self cleaning and a steam clean option

      Answered by Mary

  • QuestionCan I use a large pot on the small burner?

    Asked by Sheila.

    • Answer Absolutely, we do it all the time.

      Answered by Iowan

  • QuestionWhat does the self steam clean mean?

    Asked by Maggie.

    • Answer It is a short clean cycle, 20 minutes, using water and steam to soften and clean the oven and allow for no need of chemicals or thick smoke. It can e run every day to help keep it looking like new.

      Answered by Mary

  • QuestionIs this oven all electric or it has to be hooked up to a gas line?

    Asked by Pat.

    • Answer Hello Pat, Thank you for reaching out and raising your question about the Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with Wi-Fi, No-Preheat Air Fry, and Griddle - Stainless steel. I understand you want to know if the oven is all-electric or does it has to be hooked up to a gas line. We are here to help. To answer your question, this unit is all-electric. You may refer to this link https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/electric-ranges/ne63a6711ss-aa/NE63A6711SS_V4.pdf to know more about the specifications of the product. You can also check this link https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf for the user's manual and go to pages 28-43 on how to operate the oven. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144354200. -Noraina

      Answered by Samsung

  • QuestionHow do you convert the clock from 24 hour to 12 hour?

    Asked by Tracey.

    • Answer You can go into the clock options and change it there

      Answered by Awesome

  • QuestionWhat's the "double A" stand for at end of model # for this product (i.e., NE63A6711SS/AA)? Other sites list such W/OUT "double A" at the end of model #. Are those the same, or different models? ALSO, is this a "conventional"" or "true" convection model?

    Asked by Steve.

    • Answer Hi Steve, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically the Samsung - 6.3 cu. ft. Freestanding Electric Convection+ Range with WiFi, No-Preheat Air Fry and Griddle - Stainless steel. The "double A" at the end of the model number identifies where the home appliance was manufactured; in this case, AA is for United States. The region helps you understand or know the warranty coverage of the home appliance. This range is a convection model. I have included the user manual link below. Please click on the link to learn the features of the range. https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144305213 Leo

      Answered by Samsung

  • QuestionWhere can I find information on Sabbath mode please?

    Asked by Janarama.

    • Answer I'm happy to help with this, Janarama! First, here is a link (https://bit.ly/3sDd9nD) to the full user manual for this model. Pages 42 and 43 have detailed information on how to use the Sabbath mode feature. ^Jecca

      Answered by Samsung

  • Questionhow do you repair scratched enamel inside the oven? is this simply cosmetic and will not affect the efficiency of the oven?

    Asked by SMcLean.

    • Answer Hi there,SMcLean! We'd like to speak with you directly about this to determine the best resolution. If you'd like, please reference ticket number Hi there,SMcLean! We'd like to speak with you directly about this to determine the best resolution. If you'd like, please reference ticket number 1144046212, and reach out to us through either: Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca, and reach out to us through either: Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

      Answered by Samsung

  • Questionthe team that set up the range put the oven on at 350 degrees for 2 hours. the smell was unbearable and I imagine not healthy to breath it in even with windows all open and fans all on. Hopefully when I go to cook in there that smell will be gone.

    Asked by Sam.

    • Answer Hi there, Sam! I'd like to help with this. It is normal for the oven to emit odors during the first use. However, I can also provide this link (https://bit.ly/3Axp87w) to some additional information about different things you may smell from the oven. ^Jecca

      Answered by Samsung

  • QuestionRandom question, but what kinds of noises does it make for preheating and turning the oven on?

    Asked by Sounds.

    • Answer We're here to answer all your random questions! This model primarily makes short beep sounds. These occur when any of the buttons on the control panel are pressed, when the oven has reached the set temperature, and when a timer has ended. This model also has an option to turn these sounds off. You can find instructions on how to turn the sounds off on page 42 of the user manual (https://bit.ly/3sDd9nD). ^Jecca

      Answered by Samsung

  • QuestionWhat size sheet does it take inside? I like sheets that cover the entire area inside for max baking.

    Asked by Liza.

    • Answer Thanks so much for asking, Liza! I can provide the full interior dimensions of the oven compartment, which are listed as: 24 13/16" W x 22 7/16" H x 19 3/4" D. ^Jecca

      Answered by Samsung