Questions & Answers

Name: Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel
Brand: Samsung
SKU: 6447911
Price: 699.99 USD
Availability: InStock
Rating: 4.5 (1036 reviews)

Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel

Model:: NE63A6311SS; |
SKU:: 6447911

User rating, 4.5 out of 5 stars with 1036 reviews.

Highly rated by customers for:

Show only Answered Questions

Page Showing 21-40 of 90 questions

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QuestionDoes this model comes with a griddle?
Asked 1 year ago by Aj.
- Answer No, Aj, this range model does not come with a griddle. You can check the link below to learn more about what's in the box with the range. Overview and what's included: https://www.samsung.com/us/support/troubleshooting/TSG01212842/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questioncan the glass top be re placed if broken
Asked 1 year ago by jake.
- Answer Yes, Jake, the glass cooktop of this range model can be replaced if necessary. The link below explains the range's warranty coverage. Warranty: https://www.samsung.com/us/support/service/warranty/NE63A6311SS/AA/ Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?
Asked 1 year ago by OvenLight.
- Answer Hi there, We would like to assist you further with your concern. Kindly let us know more about the range. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147419680) to help our team pull up your information when you message us. Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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Questiondoes this product come with an anti-tip device seperately to be installed
Asked 1 year ago by Gary.
- Answer Yes, Gary, this electric range comes with an anti-tip device to install. For reference, check the link below and see page 6 (Installing the Anti-tip device). Installation manual: https://downloadcenter.samsung.com/content/EM/202212/20221227112152511/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf Have a great day, -Ernest-
  Answered 1 year ago by Samsung
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QuestionDo the smooth surface electric range have a cord with 4 prong to go into the outlet?
Asked 1 year ago by Ladiabeauty.
- Answer Greetings! No, the power cord (4-prong or 3-prong) is purchased separately for this Samsung electric range model. Leo
  Answered 1 year ago by Samsung
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QuestionDo you haul away old appliance
Asked 1 year ago by Bert.
- Answer Dear Valued Best Buy Client, To better assist you with your question about hauling away services, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo
  Answered 1 year ago by Samsung
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QuestionThis looks perfect except it isn’t in stock. (Anywhere!) Are there similar ranges that are also Free of PFAS, PFOA, lead, and cadmium? Thanks!!!
Asked 1 year ago by Sue.
- Answer Dear Valued BestBuy Client, To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry. Have a great day. ^Aloe
  Answered 1 year ago by Samsung
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QuestionWhere is the air filter on this range?
Asked 1 year ago by Bill.
- Answer Hi Bill, The air filter or vent is located above the left rear surface unit, near the control knobs. Thank you and have a great day! -Ricardo
  Answered 1 year ago by Samsung
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QuestionWhat does it mean when test is popping up every few seconds
Asked 1 year ago by Anonymous.
- Answer Hi there, We can feel the difficulty you're going through with your range. Let's help you out with this. We recommend following the tips from the guide below to help rectify the error code showing on your range. Samsung range error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001948/ I have shared the manual with instructions on how to turn off the Demo mode function. Please read through page 38. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240112152508654/O_01._NE63A6311_AA_EN.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146957992, to help our team pull up your information. Have a great day! ^Chrystel
  Answered 1 year ago by Samsung
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QuestionWill cast iron cookware scratch the glass surface?
Asked 1 year ago by Marnie.
- Answer Yes
  Answered 1 year ago by EricL
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QuestionI hav e the Samsung 6.3 electric range. It is a glass top that shows the smallest of scratches. Im looking for pans that will not scratch the glass. Is this an induction glass top?
Asked 1 year ago by Cath.
- Answer Hi Cath, Let us help you in finding the right cookware for you. Please see pages 26-27 of the Surface cooking section of the user manual to get more details on what cookware can be used with your range. https://downloadcenter.samsung.com/content/UM/202310/20231023163105862/O_NE63A6311_AA_EN.pdf ^Rodel
  Answered 1 year ago by Samsung
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Questiondoes this come in white
Asked 1 year ago by gator.
- Answer Greetings, No. This range model only comes in stainless steel and fingerprint-resistant black stainless steel. Have a great day. -John
  Answered 1 year ago by Samsung
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QuestionHow do you set up the time? There's NO instruction manual on how to do it...
Asked 1 year ago by Ernie.
- Answer ENter time
  Answered 1 year ago by DanL
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QuestionIs this a glasstop? The description does not say.
Asked 2 years ago by Tiny.
- Answer Yes, Tiny, the cooktop is glass. Have a great day. ^Charles
  Answered 1 year ago by Samsung
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QuestionHola, cuantos voltaje consume. 110 o 220
Asked 2 years ago by Nicholas.
- Answer 110
  Answered 1 year ago by MarkH
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QuestionThis range was not listed when I chose the 30" width filter on the Best Buy website. The width in the specs is 29 15/16", which is 1/16" wider than those listed as 30" standard width. Is this range not recommended for fitting in a 30" counter space?
Asked 2 years ago by Don.
- Answer Hi Don, It perfectly fits a counter space opening of 30 inches (76.2 cm). Have a great day! ^Chrystel
  Answered 2 years ago by Samsung
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QuestionWe’ve had the oven installed for about a month. When we set a temp the oven chimes the temp is achieved, but it does not maintain the requested temp, instead it continues to go higher. We tried calibrating but no luck?
Asked 2 years ago by RD.
- Answer Unplug it and wait a few minutes then replug it resetting it try this
  Answered 1 year ago by VictorK
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QuestionWhat is the amperage?
Asked 2 years ago by Judyjuy.
- Answer Hello Judy, The range requires a 40 amperes power source. Have a great day. -John
  Answered 2 years ago by Samsung
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QuestionWhat type of power cord do I need. 3 prong or 4
Asked 2 years ago by Duke.
- Answer It will depend on your house, almost all new houses will have a four prong cord receptacle, older houses will either use a 3 prong. If the house is especially old and the original range hasn’t been replaced, then it may be hardwired in. - An electrician
  Answered 1 year ago by ColbyC
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QuestionWhat is the interior of the oven made out of? What type of material? Thank You
Asked 2 years ago by Sandi.
- Answer Hi Sandi, We appreciate your question about the material used to coat the interior of the oven cavity of this Samsung range model. This model uses ceramic enamel in its oven cavity lining. Leo
  Answered 2 years ago by Samsung
  Answer this question

Showing 21-40 of 90 questions

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Questions & Answers

Samsung - 6.3 cu. ft. Freestanding Electric Range with Rapid Boil, WiFi & Self Clean - Stainless Steel

Q: QuestionDoes this model comes with a griddle?

Q: Questioncan the glass top be re placed if broken

Q: Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?

Q: Questiondoes this product come with an anti-tip device seperately to be installed

Q: QuestionDo the smooth surface electric range have a cord with 4 prong to go into the outlet?

Q: QuestionDo you haul away old appliance

Q: QuestionThis looks perfect except it isn’t in stock. (Anywhere!) Are there similar ranges that are also Free of PFAS, PFOA, lead, and cadmium? Thanks!!!

Q: QuestionWhere is the air filter on this range?

Q: QuestionWhat does it mean when test is popping up every few seconds

Q: QuestionWill cast iron cookware scratch the glass surface?

Q: QuestionI hav e the Samsung 6.3 electric range. It is a glass top that shows the smallest of scratches. Im looking for pans that will not scratch the glass. Is this an induction glass top?

Q: Questiondoes this come in white

Q: QuestionHow do you set up the time? There's NO instruction manual on how to do it...

Q: QuestionIs this a glasstop? The description does not say.

Q: QuestionHola, cuantos voltaje consume. 110 o 220

Q: QuestionThis range was not listed when I chose the 30" width filter on the Best Buy website. The width in the specs is 29 15/16", which is 1/16" wider than those listed as 30" standard width. Is this range not recommended for fitting in a 30" counter space?

Q: QuestionWe’ve had the oven installed for about a month. When we set a temp the oven chimes the temp is achieved, but it does not maintain the requested temp, instead it continues to go higher. We tried calibrating but no luck?

Q: QuestionWhat is the amperage?

Q: QuestionWhat type of power cord do I need. 3 prong or 4

Q: QuestionWhat is the interior of the oven made out of? What type of material? Thank You

Best-selling All Ranges

QuestionDoes this model comes with a griddle?

Questioncan the glass top be re placed if broken

Questionmy oven Light Comes on For no Reason How DO I Fix THIS ?

Questiondoes this product come with an anti-tip device seperately to be installed

QuestionDo the smooth surface electric range have a cord with 4 prong to go into the outlet?

QuestionDo you haul away old appliance

QuestionThis looks perfect except it isn’t in stock. (Anywhere!) Are there similar ranges that are also Free of PFAS, PFOA, lead, and cadmium? Thanks!!!

QuestionWhere is the air filter on this range?

QuestionWhat does it mean when test is popping up every few seconds

QuestionWill cast iron cookware scratch the glass surface?

QuestionI hav e the Samsung 6.3 electric range. It is a glass top that shows the smallest of scratches. Im looking for pans that will not scratch the glass. Is this an induction glass top?

Questiondoes this come in white

QuestionHow do you set up the time? There's NO instruction manual on how to do it...

QuestionIs this a glasstop? The description does not say.

QuestionHola, cuantos voltaje consume. 110 o 220

QuestionThis range was not listed when I chose the 30" width filter on the Best Buy website. The width in the specs is 29 15/16", which is 1/16" wider than those listed as 30" standard width. Is this range not recommended for fitting in a 30" counter space?

QuestionWe’ve had the oven installed for about a month. When we set a temp the oven chimes the temp is achieved, but it does not maintain the requested temp, instead it continues to go higher. We tried calibrating but no luck?

QuestionWhat is the amperage?

QuestionWhat type of power cord do I need. 3 prong or 4

QuestionWhat is the interior of the oven made out of? What type of material? Thank You