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  • QuestionCan I control this electric range with my voice?

    • Answer Yes, you can conveniently use voice to control this oven.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this electric range have a hidden bake element?

    • Answer Yes, this electric range has a hidden bake element for easy cleaning.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan I clean this electric range with steam?

    • Answer Yes, you can steam clean this electric range in 20 minutes.
    This question and answer was generated by AI based on customer and product data.
  • QuestionIs this electric range able to connect to Wi-Fi?

    • Answer Yes, this electric range has wireless Wi-Fi connectivity.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this electric range have a storage drawer?

    • Answer Yes, this electric range has a storage drawer for storing bakeware.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this electric range have a keep warm setting?

    • Answer Yes, this electric range has a keep warm setting.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre there hot surface indicators on this electric range?

    • Answer Yes, this electric range has hot surface indicators.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDo I need a 240 or 120 power line for this?

    Asked by Kz.

    • Answer 240 volt, 50 amp outlet is required. You can choose 3 or 4 prong (but does not come with Range)

      Answered by Thee

  • QuestionDo you deliver and take away. And is there a charge?

    Asked by Anonymous.

    • Answer Yes, they do deliver and take away, but only on new items, not open box (scratch and dent) items. They do have a charge, but it is a small charge. I think its well worth it to purchase from them.

      Answered by Kitchen

  • QuestionAfter my stove was delivered I noticed small bits of sticky stuff on the door. Possibly glue or melted plastic. Did anyone else have thiis problem, and how do you clean it off?

    Asked by SusanC.

    • Answer I absolutely had this, it was really hard to get off. It was adhesive from the packing tape. Oddly enough, many of the pieces of tape didn't have this problem, just some of them. The worst one covered the oven handle and got into the gap between adjoining metal pieces. I rolled up as much as I could reach with a fingertip, then I used a thin cotton cloth soaked with alcohol to get in the crevices. Took over an hour.

      Answered by Anonymous

  • QuestionWhat is the weight limit on the stove top? Could I use a double pressure cooker for canning on it?

    Asked by rohiwho.

    • Answer Hi rohiwho. Thank you for reaching out regarding your Samsung - 6.3 cu. ft. Freestanding Electric Range with WiFi and Steam Clean if we can use a double pressure cooker for canning. Regarding your concern, even if a pot is super heavy and full of water, always make sure to lift it straight up because dragging can damage the cooktop's surface. We've tested weights up to 65 pounds, which should be more than enough, but there isn't a limit on how heavy a canning pot can be. The main thing to consider is that the heavier the pot is, the more likely you are to drag it across the surface instead of lifting it correctly, so know your strength. Only use pots with a completely flat and smooth bottom. The pot also shouldn't have any ridges or anything like that. If it's not flat underneath, it will be harder for the pot to heat up, and the contents may not come to a full boil. It may also cause damage to the cooktop. I will be sharing this link for further assistance. Canning on your Samsung cooktop: https://www.samsung.com/us/support/answer/ANS00085246/ Also, here is your user manual for further assistance. Please go to page 26. https://downloadcenter.samsung.com/content/UM/202104/20210408122626971/NE63A6111_AA-01_EN-MES-CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144257125 ^Camille

      Answered by Samsung

  • QuestionWhat are the dimensions with the packaging included?

    Asked by Andy.

    • Answer It is about 26 5/8" out from the wall with the cord attached. Then then handle on the front of the stove is out another 2".

      Answered by Mike

  • QuestionWhat size are the large burners?

    Asked by Candy.

    • Answer Thanks for asking, Candy! I have the specifications for the burners listed as: Left Front - 6"/9", 3300W, Rapid Boil™; Left Rear - 6", 1200W; Right Front - 6"/9", 3300W, Rapid Boil™; Right Rear - 6", 1200W. ^Jecca

      Answered by Samsung

  • QuestionWhat do you recommend to clean the stove top? Cannot get cleaned , very disappointed after 1st use and only a month old. Thanks

    Asked by Lola.

    • Answer Hi Lola, We understand your disappointment with cleaning your Samsung range. We would love to help with cleaning it. I have shared a Samsung link below to help with the experience you have with your range. The link has an embedded video that we recommend watching in full. In addition, the link also has hyperlinks to where you can purchase recommended Glass Cleaners (Cerama Bryte and Weiman). Clean and care for your Samsung electric cooktop: https://www.samsung.com/us/support/answer/ANS00060833/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Leo

      Answered by Samsung

  • QuestionIs there a backlight on the key pad. It’s very hard to see at nighttime

    Asked by Dave.

    • Answer No light on the key pad, the light is only on the display with the clock and.it lights up the color blue. Its really angreat flat cooktop stove.

      Answered by ELGATOPOWER

  • QuestionI didn't get an Instruction manual with my delivery

    Asked by David.

    • Answer I didnt either You have to go on Computer I would of liked one

      Answered by Ellen

  • QuestionIs the height of the stovetop adjustable to 36 inches

    Asked by PhillipC.

    • Answer Hi Phil. Glad that you ask if the height of the stovetop is adjustable to 36 inches. You can only adjust the stovetop height from 36 1 /8"- 36 7 /8"; you can't adjust it to 36". Have a great day. Melardo

      Answered by Samsung

  • QuestionHow could I get ins?tructions for operating my new Samsung Freestanding Electric range? Is tnere an instuction book? MODELNE63A6111SS

    Asked by Bobbie.

    • Answer Hi Bobbie, Thank you for reaching us about the user manual of the Samsung range model NE63A6111SS. Yes, there's a user manual where you can download it. Here's the user manual link: https://downloadcenter.samsung.com/content/UM/202103/20210308172014230/NE63A6111_AA_01_EN.pdf. If you have inquiries and need further assistance, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Ticket number: 1144788243 ^Rainly

      Answered by Samsung

  • QuestionIs this oven equipped with self cleaning function?

    Asked by Bonnie.

    • Answer Thanks for asking, Bonnie! This model offers a "Steam Clean" feature, which you can read about beginning on page 39 of the user manual (https://bit.ly/3z1r1rL). ^Jecca

      Answered by Samsung

  • QuestionDoes it come with the griddle?

    Asked by KarissaH.

    • Answer We appreciate you asking, KarissaH! This model does not list a griddle as one of the included accessories. However, you're welcome to check with SamsungParts.com or call 1-800-627-4368 to purchase a griddle separately. ^Jecca

      Answered by Samsung