“Is the virtual flame on this model on all burners? I just installed and the virtual flame only lights on the largest burner. Is this normal?”

Asked by TJohns 3 years ago

1-2 of 2 Answers

Hi TJohns, This is very interesting. Thank you for bringing it to our attention. We appreciate that you raised this question regarding the range. Yes, it is normal as the Virtual Flame is only available to the biggest burner. Virtual FlameTM technology on page 25 https://downloadcenter.samsung.com/content/UM/202206/20220613144931414/NE9000T_NE63T8911SS_AA-03_EN_MES_CFR_220414.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144838386) to help our team pull up your information. Have a great day. ^Charles
Answered by Samsung 3 years ago
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It is only on the large burner on mine. I can never get through to the manufacturer to find out if this is supposed to be this way, but if you have the same issue then I guess this is the way it is supposed to be
Answered by Skibum 3 years ago
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