Questions & Answers
- Model:
- NE63A6751SG/AA
- |
- SKU:
- 6468309
Q: QuestionHow do you turn oven cooling off
Asked by Anonymous.
- A:Answer Hi there, The cooling fan automatically runs for a certain amount of time after cooking is complete to help the range cool down and prevent it from overheating. Have a great day, -Ernest-
Answered by Samsung

Q: QuestionHow does the steam cleaning feature work? My current oven has electric cleaning feature. How long does it take to complete the cleaning cycle?
Asked by Todd.
- A:Answer Hi Todd, Self-Clean deep cleans by heating to a high temperature to burn off grease and food residue. For easier cleanup in 20 minutes, use Steam Clean. Thank you and have a great day! -Ricardo
Answered by Samsung

Q: Questionwhen measuring depth does that include handles
Asked by Anonymous.
- A:Answer Greetings, Yes, handles are included while determining the range's depth. Thank you and have a great day! -Ricardo
Answered by Samsung

Q: QuestionWhat is the serial number for this range?
Asked by Marshfield.
- A:Answer Hi Maria, You can find the serial number behind the right side or left side of the drawer or underneath the controls. Here is a link where you can find the possible location of the serial number: https://www.samsung.com/us/support/#find-codes Click on the "How to find my model number" option, then choose "Home Appliances" on the Category drop-down and "Ranges" on the Type drop-down and check each location in the range where the serial number may be located. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147083385 to help our team pull up your information. Have a great day. ^Aloe
Answered by Samsung

Q: QuestionI have owned this stove for ~ 1 year. Having issues keeping the top door staying latched so the entire door will open. Is this a common problem? Is there an adjustment so the latch will properly latch?
Asked by MikeW.
- A:Answer Hi MikeW, Here is a link to help you with the oven door. Please follow the steps and click the hyperlinks for further help. Oven door is locked. https://www.samsung.com/us/support/troubleshooting/TSG01001957/ Have a great day. ^Aloe
Answered by Samsung

Q: QuestionEverytime I use my air fryer it smokes really bad. Is this normal?
Asked by Anonymous.
- A:Answer Hi there, No, it's not normal for the air fryer to smoke bad every time you use it. Let us help you with the range. Please see the "Odors or smoke during normal use" section, follow the steps, and click the hyperlink for further assistance. Odor or smoke from Samsung oven. https://www.samsung.com/us/support/troubleshooting/TSG01110185/ Also, to ensure you use air fry mode correctly, please see each section, follow the steps, and click the hyperlinks for further help. Use Air Fry mode on your Samsung oven. https://www.samsung.com/us/support/answer/ANS00088063/ Have a great day. ^Aloe
Answered by Samsung

Q: QuestionWhat is the steam clean option?
Asked by Fredo.
- A:Answer Hi Fred, The steam cleaning function is used for light cleaning. To take advantage of the steam clean function, simply pour a cup of water approximately 10 oz. (300 ml) (not distilled) in the bottom of the oven. I have shared the manual so you can learn more about the steam-cleaning feature. Please read pages 52-53 for further information. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240112151957904/O_01._NE63A6751_AA_EN.pdf Have a great! Chrystel
Answered by Samsung

Q: QuestionI've use the griddle but the oil jumps on stove surface while grilling so i wonder if there is any top section that matchup with size of grill to use while grilling? If so, please share the link for me to buy.
Asked by TOPforgriddle.
- A:Answer Hi there, All we want is for the betterment of your cooking experience. Let's help you with this. To purchase the compatible needed parts or accessories for this range, you may reach out to our Samsung Parts Team to order the parts needed for your fridge at (800) 627-4368. Available from Mon - Fri between 9:00 a.m.-6:30 p.m. EST. They can check the available parts or accessories you wish to order. Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146981616, to help our team pull up your information. Have a great day! ^Chrystel
Answered by Samsung

Q: Questioncan you use corning ware on cook top?
Asked by Linda.
- A:Answer Hi Linda, Yes, corning ware or glassware can be used on the cooktop of this Samsung range model. We do not recommend using glass as a cooking ware since it may scratch the surface. I have shared this model's user manual link below. Please turn to pages 26 - 27 for a quick guide to using the proper cookware and choosing the proper cookware for the cooktop. https://downloadcenter.samsung.com/content/UM/202401/20240112151957904/O_01._NE63A6751_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146798206 to help our team pull up your information. Leo
Answered by Samsung

Q: QuestionI'm looking at this range in black. Our other appliances are all black but not stainless. Will this match our other appliances?
Asked by KDCC.
- A:Answer Greetings! We are happy to provide insight into your question about the finish or color of this Samsung range model. The black stainless steel finish's main difference from other black finishes is how glossy or gleaming it is compared to a matte black finish. If you don't mind this main difference, this Samsung range will match your other appliances. We would love to speak with you in more detail about this, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Leo
Answered by Samsung

Q: QuestionDo you have the option of turning off the Convention Fan when baking?
Asked by Nearthehearthbakery.
- A:Answer Hi there, Yes, the convection fan may be turned on or off during the operation for performance reasons. Have a great day! Chrystel
Answered by Samsung

Q: QuestionWhat is the amperage of this oven and what size breaker does it need?
Asked by Anonymous.
- A:Answer Hello there, The range must be connected to a dedicated, properly grounded branch circuit with a 40 amp or larger circuit breaker and supplied with the correct voltage and frequency. Please see page 4 under the "Specified rating of power-supply-cord kit and circuit protection " section of the manual for more details. Manual https://downloadcenter.samsung.com/content/EM/202212/20221227112152511/Install_NE63A6711_DG68-01359A-00_EN-MES_210104.pdf Have a great day. ^Camille
Answered by Samsung

Q: QuestionWhat is the size of the box that the stove is shipped in? I want to see if I can fit it in my SUV.
Asked by Lynn.
- A:Answer Lynn, the shipping dimension of the electric range would be 33 1/16 inches in width by 50 9/16 inches in height by 30 5/16 inches in depth. Have a great day. ^Camille
Answered by Samsung

Q: QuestionI need to purchase a samsung dbl oven no griddle where can I find one
Asked by Anonymous.
- A:Answer Hello there, Thank you for showing interest in our ranges. If you prefer to purchase an electric range with a dual oven and no griddle, the model you can get is NE63T8751SG/AA. Please check this link for more details. 6.3 cu ft. Smart Slide-in Electric Range with Smart Dial, Air Fry, & Flex Duo™ in Black Stainless Steel https://www.samsung.com/us/home-appliances/ranges/electric/6-3-cu--ft--front-control-slide-in-electric-range-with-smart-dial--air-fry---wi-fi-in-black-stainless-steel-ne63t8751sg-aa/ Have a great day. ^Camille
Answered by Samsung

Q: QuestionCan I use something inbetween my pans and the stove when I cook to avoid scratching the surface?
Asked by Rittney.
- A:Answer No, Rittney, we do not have any stovetop covers. To prevent scratches on your stovetop, please see pages 27 to 28 under "Choosing the proper cookware" and "Protecting the cooktop" and pages 55 to 57 under "Care and cleaning of the glass cooktop" of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf Have a great day. ^Camille
Answered by Samsung

Q: QuestionPlease provide me a link for the power cord that I have to buy for this range, preferably here on Best Buy, thank you.
Asked by Gina.
- A:Answer Dear Valued Best Buy Client, Thank you for asking. To better assist you with your query, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns. Have a great day. ^Camille
Answered by Samsung

Q: QuestionI have older version & past several years the temperature is all over the place! I’ve had couple techs come & “fix” it but it never fails, especially days like Thanksgiving, it acts up. So hopefully Samsung has fixed this problem. Never buy again!
Asked by Michele.
- A:Answer Hi Michele, We can feel the disappointment you have with your range. We are here to help in any way possible. We would like to speak to you directly to gather more details and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146624050), to help our team pull up your information. Have a great day! ^Rodel
Answered by Samsung

Q: QuestionDoes it come with the cord?
Asked by Shelly.
- A:Answer No, Shelly, this range does not include any power cord. It is sold separately. Please see page 1 under the "Additional materials you may need" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf Have a great day. ^Camille
Answered by Samsung

Q: QuestionCan you adjust the Keep Warm temperature to less than 170? I like to set mine around 150. Thanks!
Asked by MOChick.
- A:Answer Hello there, The temperature of the keep warm feature is not adjustable. Please see page 44 under the "Using the keep warm feature" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf Have a great day. ^Camille
Answered by Samsung

Q: QuestionCan you cook at 2 different temperatures in each oven?
Asked by Mike.
- A:Answer Yes, Mike, you can cook with 2 different temperatures as each oven has its own side of the control panel. Please see page 28 under "The oven control panel (A, B)," page 31 under " Minimum and maximum settings," and page 35 in the "Twin Mode Temperature setting ranges" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202311/20231122154330373/O_01._NE63A6751_AA_EN.pdf Have a great day. ^Camille
Answered by Samsung

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