Questions & Answers

Q: QuestionIf trying to bake a cake in the upper oven burns the top of it and keeps the bottom raw, what is the upper oven good for? Can it be used without convection?

Asked 2 years ago by Anonymous.

• A:Answer If I was baking a cake I would remove the partition and use the whole oven

  Answered 2 years ago by MikeBVerified Purchase

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Q: QuestionAre the ovens self cleaning?

Asked 3 years ago by Sueb.

• A:Answer Yes and it works great

  Answered 2 years ago by AwesomeVerified Purchase

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Q: QuestionHow dark is the black stainless? Is it really black or is it just a darker stainless?

Asked 3 years ago by Herroyalshortness.

• A:Answer its really a darker stainless. think charcoal with a metallic finish- mirror like. it reflects light nicely, but that also means its lighter than charcoal, especially when put against painted dark cabinets

  Answered 2 years ago by Teal

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Q: Questiondoes it come in white: OEM answers only please

Asked 3 years ago by ppersch.

• A:Answer I did not see that option. I got the Balck Stainless Steel and it is so pretty

  Answered 3 years ago by Kitkat1bar

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Q: QuestionWhat is the Star Energy rating for this range?

Asked 3 years ago by Mami.

• A:Answer This stove has no energy star rating i have the 6.3 cf lec range

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionWhat is the maximum temperature I can set in this oven? Asking because I need to get to at least 550 F for pizza making

Asked 3 years ago by kate.

• A:Answer I can set the temp up to 480 degrees

  Answered 3 years ago by Kitkat1bar

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Q: QuestionEvery time I press the air fryer button, I get an error that flashes 8 then 0 then over again. Is this a faulty machine?

Asked 3 years ago by Vallejo.

• A:Answer You have to remove the divider in order to use the air frier

  Answered 2 years ago by AwesomeVerified Purchase

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Q: QuestionCan I do pressure canning using my All American pressure canner on this cook top?

Asked 3 years ago by Jenb.

• A:Answer Yes

  Answered 2 years ago by PhillipHVerified Purchase

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Q: QuestionI have a water stain inside the glass of the door. Can I unscrew the inside part of the door to get to it?

Asked 3 years ago by MercyMe.

Q: QuestionWhat is the stove height from floor to stove top?

Asked 3 years ago by Jho.

• A:Answer Thank you, Jho, for asking about this. This electric range's height is 22 7/6 inches. Please click this link for additional information on its specifications. https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/ne63a6751ss-aa/pdf/NE63A6751SS_V3.pdf If you require further assistance in the future, please do not hesitate to reach us through the channels listed below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145123517) to help our team pull up your information when you message us. Thank you for choosing Samsung. Have a wonderful day! —Vannesa

  Answered 3 years ago by Samsung

  
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Q: QuestionHow can I obtain a set of instructions to use my new stove?

Asked 3 years ago by Anonymous.

• A:Answer Go to Samsungs website

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this stove have Wi-Fi?

Asked 3 years ago by Anonymous.

• A:Answer Greetings! We appreciate your question about the wireless capabilities of this Samsung range model. This Samsung electric range has wireless capabilities and some functions can be controlled remotely via the use of the SmartThings App. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI'm totally confused about the air fry feature of this Flex Duo range. Can you air fry AND cook via convection or regular bake AT THE SAME TIME or not? Online support told me you can, answer in questions says you can't!

Asked 3 years ago by bama.

• A:Answer To use air fry, you have to have the divider removed and use the whole oven

  Answered 3 years ago by BaconVerified Purchase

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Q: QuestionThe lettering around the dials has worn off, do you have an enlarged photo please?

Asked 3 years ago by StoveTopDial.

• A:Answer Hello, there. Thank you for asking. We understand that the letters on the dial have worn off. Please see this link to your user manual to assist you with the photos of the knobs. Turn to pages 23 to 25. https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionI had the top oven at 400 degrees. 15 minutes after putting to food in the thermometer I put in the oven said 350. I turned the temp up to 410. The temp on the stove said 348 degrees and began heating back up. Why did it do this?

Asked 3 years ago by Les.

Q: QuestionDoes this oven have both high heat cleaning and steam cleaning?

Asked 3 years ago by cleaning.

• A:Answer yes

  Answered 3 years ago by marilynVerified Purchase

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Q: QuestionARE THE OVENS SELF CLEANING

Asked 3 years ago by CHRIS.

• A:Answer Self cleaning feature as well as steam cleaning

  Answered 3 years ago by cjohnson

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Q: QuestionIS THIS RANGE SELF CLEANING?

Asked 3 years ago by BHOLDER.

• A:Answer Great question, Bholder! Yes, this unit model has a self-clean feature. Thank you, and stay safe! ^Chrystel

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do I set time and date

Asked 3 years ago by Dummy.

• A:Answer Easy. Touch the clock button. Use the number pad to pick the numbers you need.. Then touch the clock button again to set.

  Answered 3 years ago by DIANELMTVerified Purchase

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