Black Friday is hereShop new DoorbustersShop now

Main Content

Questions & Answers

Your price for this item is $1,099.99
The comparable value price is $1,399.99
Page Showing 21-40 of 139 questions
  • QuestionIs it compatible with the Smart Things app like my Samsung fridge and microwave?

    Asked by MandyJo.

    • Answer Hello MandyJo, Yes, this range model features built-in Wi-Fi connectivity, allowing it to connect to the Samsung SmartThings app on your smartphone or tablet. Have a great day. -John

      Answered by Samsung

  • QuestionWould a turkey fit in one oven if I had the separator in?

    Asked by Anonymous.

    • Answer No

      Answered by DanM

  • QuestionDoes this stove have energy star.

    Asked by Anonymous.

    • Answer Good day, No, this range model has not yet been Energy Star Certified. However, this model has been certified by other award-giving bodies. Have a great day. -John

      Answered by Samsung

  • QuestionI've noticed that the whole glass top of my range gets hot when only using one element. Is this normal? My old range would not get hit like this only around the element. I've noticed it gets very warm even up to the front edge of the glass top. Thank u

    Asked by Dario.

    • Answer Yes, Dario, the cooktop can heat up even using only a single element. For the details, please see the GLASS/CERAMIC COOKING SURFACES on page 11 of the manual in the "DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS." section. Manual https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148748252) to help our team gather your information. Have a great day. ^Charles

      Answered by Samsung

  • QuestionCan you do jar canning on this cook top

    Asked by Buddy.

    • Answer Hi Buddy, Yes, the electric cooktop is safe to can on. Kindly visit the link below for tips on preventing the cooktop's surface damage. Kindly visit the hyperlinks for further assistance. Canning on your Samsung cooktop: https://www.samsung.com/us/support/answer/ANS00085246/ Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionWhen my oven is heating up it makes a groaning sound on and off and when it reaches temperature it stops.

    Asked by Terri.

    • Answer Your cooking convenience is our priority. Let's help you out, Terri. This guide will explain the noises from the oven and suggest steps to take. For additional help, we recommend clicking on the embedded link. Samsung cooktop and range sounds and operational noises: https://www.samsung.com/us/support/troubleshooting/TSG01110180/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148554239, to help our team pull up your information. Have a great day! Chrystel

      Answered by Samsung

  • QuestionIs there a samsung microwave that will attach to this range?

    Asked by Mark.

    • Answer Hi Mark, We are glad to answer your question about this Samsung range model. Most Samsung over-the-range microwave models will complement or fit into your kitchen setup. If you are looking for something more specific, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1148270284 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionThe word end is stuck on my screen after using the cook timer. I have pushed every button. What am I missing? How do I get it off?

    Asked by Con.

    • Answer Hi there, We can press the Timer button again to remove the End message from the display. ^Rodel

      Answered by Samsung

  • QuestionHow much voltage the range could use on electric serket ?

    Asked by vinny.

    • Answer You can use a 110 with a 3 hole receptacle.

      Answered by SloGlo

  • QuestionIf I remove the divider to bake in my Samsung double oven, will I have to turn on both ovens? Model no. NE63A6751SS

    Asked by Drellis.

    • Answer Hi Drellis, No, you can select the bake function on either the upper or lower side of the oven when baking. Please see the "Baking" and "Convection baking" sections on pages 38 - 39 of the user's manual for reference to ensure that you are doing the right thing when using the baking function. Manual https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf Have a great day. ^Aloe

      Answered by Samsung

  • Questionhow do you set oven temp

    Asked by Anonymous.

    • Answer Hi there, Setting the oven temperature depends on what you cook. Please reference the "Operating the oven" section on pages 33 - 47 of the user's manual. Manual https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf Have a great day. ^Aloe

      Answered by Samsung

  • QuestionAre there any induction burners on the cook top? How do you switch from two doors to one door when cooking in the oven? Does this stove come as a slide in or just stand alone? Thank you.

    Asked by Marianne.

    • Answer to use just the top oven door, squeeze the small button inside of the handle. Engaging this button will result in unlocking the top door only. If you want access to the entire OVEN, do not squeeze that button.

      Answered by Bouncebackmomof2

  • QuestionWe have had this range for about 2 months. The front right burner gets screaming hot and the temp wont come down no matter what setting is selected. Is this a known problem? We have never had a problem like this and burned food is a waste.

    Asked by Shelly.

    • Answer A reliable cooktop is important in preparing meals, Shelly. Let's get the information you need to ensure the range operates properly. The link below will help you address the cooktop and ensure it runs smoothly. Learn more by checking the hyperlinks. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147454405) to help our team pull up your information when you message us. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionHow do you turn oven cooling off

    Asked by Anonymous.

    • Answer Hi there, The cooling fan automatically runs for a certain amount of time after cooking is complete to help the range cool down and prevent it from overheating. Have a great day, -Ernest-

      Answered by Samsung

  • QuestionHow does the steam cleaning feature work? My current oven has electric cleaning feature. How long does it take to complete the cleaning cycle?

    Asked by Todd.

    • Answer Hi Todd, Self-Clean deep cleans by heating to a high temperature to burn off grease and food residue. For easier cleanup in 20 minutes, use Steam Clean. Thank you and have a great day! -Ricardo

      Answered by Samsung

  • Questionwhen measuring depth does that include handles

    Asked by Anonymous.

    • Answer Greetings, Yes, handles are included while determining the range's depth. Thank you and have a great day! -Ricardo

      Answered by Samsung

  • QuestionWhat is the serial number for this range?

    Asked by Marshfield.

    • Answer Hi Maria, You can find the serial number behind the right side or left side of the drawer or underneath the controls. Here is a link where you can find the possible location of the serial number: https://www.samsung.com/us/support/#find-codes Click on the "How to find my model number" option, then choose "Home Appliances" on the Category drop-down and "Ranges" on the Type drop-down and check each location in the range where the serial number may be located. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147083385 to help our team pull up your information. Have a great day. ^Aloe

      Answered by Samsung

  • QuestionI have owned this stove for ~ 1 year. Having issues keeping the top door staying latched so the entire door will open. Is this a common problem? Is there an adjustment so the latch will properly latch?

    Asked by MikeW.

    • Answer Hi MikeW, Here is a link to help you with the oven door. Please follow the steps and click the hyperlinks for further help. Oven door is locked. https://www.samsung.com/us/support/troubleshooting/TSG01001957/ Have a great day. ^Aloe

      Answered by Samsung

  • QuestionEverytime I use my air fryer it smokes really bad. Is this normal?

    Asked by Anonymous.

    • Answer Hi there, No, it's not normal for the air fryer to smoke bad every time you use it. Let us help you with the range. Please see the "Odors or smoke during normal use" section, follow the steps, and click the hyperlink for further assistance. Odor or smoke from Samsung oven. https://www.samsung.com/us/support/troubleshooting/TSG01110185/ Also, to ensure you use air fry mode correctly, please see each section, follow the steps, and click the hyperlinks for further help. Use Air Fry mode on your Samsung oven. https://www.samsung.com/us/support/answer/ANS00088063/ Have a great day. ^Aloe

      Answered by Samsung

  • QuestionWhat is the steam clean option?

    Asked by Fredo.

    • Answer Hi Fred, The steam cleaning function is used for light cleaning. To take advantage of the steam clean function, simply pour a cup of water approximately 10 oz. (300 ml) (not distilled) in the bottom of the oven. I have shared the manual so you can learn more about the steam-cleaning feature. Please read pages 52-53 for further information. User manual: https://downloadcenter.samsung.com/content/UM/202401/20240112151957904/O_01._NE63A6751_AA_EN.pdf Have a great! Chrystel

      Answered by Samsung