Picture quality Why was the picture s much crisper in the store the in my own home? There is a big difference. In fact I could have bought a different brand and a lot cheaper then the one I bought. I bought this one because I was mesmerized by the picture and now very disappointed

Question

Nick · Accepted Answer

I highly recommend adjusting the settings. Once out of the box it looked OK to us, but I searched online reviews that have calibrated this TV and set ours exactly as those reviews tell you to.

BIG difference. I cannot stress that enough.

I highly doubt the in store displays are using the out of the box settings.

Samsung · Answer

Without knowing any specific details, it's hard to determine why this might be happening.

It's recommended that you check your incoming signals and make sure they're coming in at 720 or 1080 resolutions. Often times, people forget to change the video output on the cable/satellite box, Blu-Ray player or game consoles. As a result, a lower resolution is sent to the TV and it doesn't look as good as it could.

If that still doesn't resolve the issue, please reach out to a Best Buy Geek Squad Agent for further assistance and troubleshooting.

--Mr. S

CMfromCA · Answer

What are you using to view with? HDMI? What is your source? It's very crisp at my home, watching on DirecTV, or BluRay. One thing they do in the store is pump the brightness waaaaaaaaay up.

we4inoh · Answer

when I was researching at Best Buy, they confirmed their image was Networked 4K signal. They were relcutanct to switch to a local signal, but ensured me that when 4K becomes norm for most cinema that the images would improve. BBuy has a few DVDs in 4K, spend a few bucks and see the native 4K - you'll be glad you did. Or, search Schwarz 4K on YouTube - their imagery is awesome.

Answered by we4inoh 9 years ago

Tgsul · Answer

Have you optimized the settings on the tv? The installers did some optimization on setup, then I talked to DirectTV to make sure we had the correct settings for the HD picture and programs. Sometimes the HDMI cable can cause picture issues as well.

Answered by Tgsul 9 years ago

“Picture quality Why was the picture s much crisper in the store the in my own home? There is a big difference. In fact I could have bought a different brand and a lot cheaper then the one I bought. I bought this one because I was mesmerized by the picture and now very disappointed”

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