Questions & Answers

Q: QuestionDoes this Samsung TV include a remote control?

• A:Answer Yes, this Samsung TV comes with a standard remote control.

Q: QuestionWhat should I do if I have questions about the Samsung TV's instructions?

• A:Answer If you have questions about the instructions, you can contact Samsung at 1-800-SAMSUNG or online at Samsung.com/Support.

Q: QuestionWhat if I need help setting up or mounting my new Samsung TV?

• A:Answer If you need help unboxing, setting up, or mounting your new TV, Geek Squad is available to assist you.

Q: QuestionHow many speakers does this Samsung TV have?

• A:Answer This Samsung TV has two built-in speakers.

Q: QuestionWhat is the refresh rate of this Samsung TV?

• A:Answer This Samsung TV has a refresh rate of 60Hz.

Q: QuestionWhat operating system does this Samsung TV use?

• A:Answer This Samsung TV uses the Samsung Tizen operating system.

Q: QuestionHow do I connect this new TV to the Samsung soundbar I bought with it? Model:HW-C445/ZA Soundbar has optical audio, TV does not??

Asked 1 year ago by stephenHG.

• A:Answer stephenHG, The DU6900 TV does not have an Optical port. We recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above. ~Samsung Pro

  Answered 1 year ago by Samsung

  
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Q: QuestionCan "Motion Xcelerator" be toggled OFF? I want to clearly understand this, as this function (I believe) delivers that weird "soap opera effect" and we hate it, won't buy a new TV which does not allow such a feature to be turned off. Thank you -

Asked 1 year ago by stephenHG.

• A:Answer stephenHG, Yes, the motion smoothing settings can be altered to avoid the soap opera effect. On Samsung TVs, these settings are known as Auto Motion Plus or Picture Clarity. To change motion smoothing settings on your TV: Navigate to Settings > All Settings > Picture > Expert Settings > Auto Motion Plus Settings (Picture Clarity Settings). 1. The default setting is Auto. This means the feature automatically turns on and off based on the type of program being watched. 2. Select Auto Motion Plus (Picture Clarity) to change the setting to either Off or Custom. Our Support team is also available to help with adjusting settings! ~Samsung Pro

  Answered 1 year ago by Samsung

  
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Q: QuestionU7900 Samsung Smart tv model year 2025 will not get the weather channel app. I purchased this tv knowing it was compatible with the weather channel app. Not this set? Samsung tech took control and can’t explain it. I Picked the wrong box I guess.

Asked 1 week ago by Redman662.

Q: QuestionWhat is the exact weight of this Samsung 60in tv ?

Asked 4 months ago by Chico.

Q: QuestionDoes this TV have an internal cooling system?

Asked 8 months ago by CW.

• A:Answer CW, Please give us the opportunity to better assist with this by reaching Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ~ Samsung Pro

  Answered 8 months ago by Samsung

  
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Q: QuestionI’m wondering if I buy some thing open box do I still get the warranty on the item with my membership that I paid for?

Asked 9 months ago by Wondering.

• A:Answer Wondering, The DU6900 TV is backed with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. Please reach out directly to Best Buy for any store warranties offered. ~Samsung Pro

  Answered 9 months ago by Samsung

  
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Q: QuestionIs this a smart TV with apps?

Asked 10 months ago by LId.

• A:Answer Yes

  Answered 10 months ago by CuteVerified Purchase

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Q: QuestionDoes this model have anti reflective coating on screen?

Asked 10 months ago by Kscribe.

• A:Answer Yes

  Answered 10 months ago by PaulaWVerified Purchase

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Q: QuestionIs this TV Roku friendly?

Asked 11 months ago by Tinker.

• A:Answer Yes

  Answered 10 months ago by CuteVerified Purchase

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Q: QuestionWhy isn't this model tv near my location? Laurel, Maryland

Asked 11 months ago by Joe.

• A:Answer Mine was delivered from the cherry hill location

  Answered 10 months ago by PaulaWVerified Purchase

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Q: QuestionJust took my 60" DU6900 60 out the box and it won't turn on...Why won't it turn on? Standby light just blinks...

Asked 11 months ago by Ed.

• A:Answer I had mo issue with my tv

  Answered 10 months ago by PaulaWVerified Purchase

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Q: QuestionCan an old school Nintendo hook up to this tv with the white, red, and yellow inputs? Thanks.

Asked 11 months ago by Megatron.

• A:Answer Megatron, The DU6900 TV has two HDMI ports and one USB port, and is Wi-Fi and Bluetooth enabled. To use devices with different connection types, a converter is recommended. ~Samsung Pro

  Answered 11 months ago by Samsung

  
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Q: QuestionIs there any warranty included with purchase?

Asked 11 months ago by Cliff.

• A:Answer Cliff, Yes, the DU6900 TV is backed with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer. You can see the full details of the warranty here: https://www.samsung.com/us/support/service/warranty/UN50DU7200FXZA ~Samsung Pro

  Answered 11 months ago by Samsung

  
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