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17 Questions & 81 Answers
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  • Question
    Can I use dryer sheets in Samsung Model DV52J8700EW?   (4 Answers)

    I was told by the Best Buy installation tech that dryer sheets are not recommended for the Samsung 7.4 Cu. Ft. 15-Cycle Steam Electric Dryer, Model No. DV52J8700EW. Is this true?

    By Jimbo September 2, 2015.

    Answers
    • Best 
      Answer

      So, this issue is a little deeper than simply not using them. The short answer is yes, you can absolutely use dryer sheets with this model but clean your lint trap better. The long answer is yes but you need to take extra care. Dryer sheets contain a wax that helps get rid of static. However, the heat from the dryer can melt some of this off and the dryer will vent it. However, some particles will get caught on the lint trap and over time this can build up. Because the wet air cannot escape with this build up, the clothes may take longer to dry at a higher heat. So, to clean your lint trap, take a soft bristle tooth brush and warm water and simply work the wax out. If the trap is clean water will be able to flow through it. If there is a build up, you will see water get trapped on the top. I believe it is also worth mentioning that you should clean your vent. Not all lint is captured by the trap and over time this lint can build up in the vent. This model is equipped with a vent sensor that will indicate a build up. If you see it on, it is time to clean the vent. Lint build up is the number one cause of house fires in the United States.

      By Blue Shirt November 20, 2015.

    • Question
      What accessories do I need to purchase for this dryer?   (10 Answers)

      I'm having a hard time figuring out if I need to purchase a power cord, vent kit and the steam hose attachment. I want to take advantage of the free delivery and set up but want to make sure I have the right equipment to have it hooked up. I tried the chat feature and they gave me a laundry list of items that I should purchase. Not sure what's included with the dryer. I am also planning on getting matching washer and have same questions but I can also post that on the washer page. Any help would be appreciated.

      By AnotherMother September 3, 2015.

      Closed to new Answers

      Answers
      • Best 
        Answer

        With your purchase of a dryer, our delivery crew requires a new power cord and a new vent kit. The steam kit will be included with the dryer. However, we do sell them in store in a stainless steel if you would prefer the stronger kit. The dryer cord is sold separately because houses may be configured with a three prong or four prong outlet. If purchased on the same order, our delivery team will bring both formats. So no need to check! The vent kit is a flexible tubing that connects the dryer to your existing external vent. A new one is required to prevent a build up of lint. If you are disconnecting your own, this would be a good time to clean that vent as it will extend the life of the dryer. This model is equipped with a vent sensor to let you know when to clean the vent as well. As for the matching washer, new fill hoses are required for set up. We recommend the stainless steel lines but rubber ones are available upon request.

        By Blue Shirt November 20, 2015.

      • Question
        Door Swing   (10 Answers)

        Can we specify which side of the dryer to attach the hinge? When do we specify?

        By Jim November 26, 2015.

        Closed to new Answers

        Answers
        • Best 
          Answer

          Yes, I chose the dryer door to open to the right so I don't have to go around dryer, the delivery people did it when delivered

          By Issy3 November 28, 2015.

        • Question
          Steam Dryer Installation Kit?   (10 Answers)

          Does this dryer require you buy the Steam Dryer Installation Kit which splits the water hoses? Like this one - http://www.bestbuy.com/site/smart-choice-steam-dryer-installation-kit-stainless-steel/3762114.p?id=1219599694082&skuId=3762114

          By Anonymous August 31, 2015.

          Closed to new Answers

          Answers
          • Best 
            Answer

            The DV52J8700EP comes with the Y-connector and hose needed to connect it to a water supply for the Steam feature. Thanks for your interest! Ms. Samsung

            By Anonymous September 3, 2015.

            • Samsung Representative
        • Question
          King Size Comforters   (5 Answers)

          Can this dryer handle a standard king size comforter?

          By Rob September 14, 2015.

          Answers
          • Best 
            Answer

            Yes, it can handle a king size comforter with ease.

            By face24 September 16, 2015.

          • Question
            Nice bells and whistles but when I use the preset setting my clothes are not drying. Vent is clean, loads are not oversized. It will say it has x amount of time but then it just stops before the time is up and before they are dry. Any suggestions?   (2 Answers)

            By Frustrated January 8, 2017.

            Answers
            • Best 
              Answer

              Did you try turning off the Eco Dry button in the lower right of the keypad? Eco Dry is on by default for many of the cycles, but you can turn it off by pressing the button, then things actually dry and much more quickly, at least for us. Must be something for them to meet their energy saving statements... too bad the unit essentially doesn't work when using this default setting, and I do not know of anyway to disable the Eco Dry permanently.

              By Redman0 January 10, 2017.

            • Question
              Why is a washer or dryer put on Clearance? Most look as though they are very much like those that are not on Clearance? And, if they are in the warehouse, are they new and boxed? Plus, can you explain the delivery and setup options? Thank you.   (2 Answers)

              By ChuckD July 22, 2017.

              Answers
              • Answer

                They say they r on sale but if so this sale has been going on for a long time. I bought my washer in march and my dryer in June and the prices have never changed. They r new and boxed. I didn't have delivery and set up but delivery is free and set has a fee.

                By susan July 28, 2017.

                • Verified Purchaser
                • My Best Buy® Member
            • Question
              Why is a washer or dryer put on Clearance?   (2 Answers)

              By Chuckster July 22, 2017.

              Answers
              • Answer

                Probably because they are poor quality or the manufacturer came out with new model.

                By Curtis August 23, 2017.

              • Question
                can the exhaust hose come out the left side? thank you   (2 Answers)

                By tina July 15, 2017.

                Answers
              • Question
                If I'm unsatified can I return my washer or dryer?   (3 Answers)

                By Bj July 3, 2016.

                Answers

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