Questions & Answers

Q: QuestionCan the dryer be turned upside down and the control panel reversed so the controls would be upright at the bottom of the dryer? I could never reach the controls when stacked normally.

Asked 4 years ago by RKOG.

• A:Answer Hi RKOG, Thanks for reaching out and we hope you are in good health. It isn't recommended to have the dryer (DVE45T6000W) turned upside down and the control panel reversed. I see your point, since I am not tall myself. Samsung had created a multicontrol kit. These would enable control of the dryer right from the washer when units are stacked. Models that have the Multicontrol feature: DVE50A8600E DVG50A8600E WF50A8600AE Please click on the links below to learn more about the Multicontrol system. https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/samsung-multicontrol-stacking-kit-skk-8mc/#benefits https://www.youtube.com/watch?v=YMrxmVzPoIs Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144216174 Leo

  Answered 4 years ago by Samsung

  
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Q: QuestionIs this comparable to the model DV42H5000EW/

Asked 5 years ago by Kerrifinch.

• A:Answer Dryer model number DVE45T6000W is our 2020 model and model number DV42H5000EW is our 2014 model. They both offer different features. Thank you for choosing Samsung! ^Lena

  Answered 5 years ago by Samsung

  
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Q: QuestionDoes this dryer have a dryer rack that fits inside (to dry shoes, for example)? Thanks.

Asked 1 year ago by bob44.

• A:Answer Yes . It should have came with it. But if not I'm sure you can find one on Amazon. Mine came w/ one

  Answered 1 year ago by Me24PVerified Purchase

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Q: QuestionHow many amps needed?

Asked 4 years ago by David.

• A:Answer Hi David. Thank you for reaching out regarding your Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry; on how many amps are needed. Regarding your concern, it would be 30 Amps are required. I suggest you check this link for the full specs, features, and dimensions. https://www.samsung.com/us/home-appliances/dryers/electric/7-5-cu-ft-front-load-dryer-with-sensor-dry-in-platinum-dve45t6000p-a3/#specs Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144369880 ^Camille

  Answered 4 years ago by Samsung

  
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Q: QuestionDo you have to buy a separate piece to stack the dryer?

Asked 4 years ago by Nana.

• A:Answer You are correct, Nana! To stack this dryer on top of the matching washer, you will need stacking kit model SKK-8K. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questiondoes this dryer have a light inside?

Asked 4 years ago by jdl.

• A:Answer Yes. It has a light inside.

  Answered 4 years ago by DryerbuyerVerified Purchase

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Q: Questioni HAVE MY DRYER SINCE 2016. IT STOP HEATING, WHAT PROBLEM? RAGREE

Asked 4 years ago by RAG.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Long Vent Drying - White

• A:Answer I'm so sorry to hear this, RAG! We definitely understand the need for a working dryer. I'd like to provide this link (https://bit.ly/3iiwd5o) that can walk you through some simple steps that should resolve the issue. However, if for some reason your dryer is still not heating, I would recommend reaching out to us directly for further assistance. You can reference ticket number 1143375522, and contact us through 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes the vent kit for hook up require an outdoor vent or can this be installed in any space? Thanks

Asked 5 years ago by Noemie.

• A:Answer Has to be vented but has option for side vent or rear vent.

  Answered 5 years ago by Colleen

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Q: QuestionDo you need the washer and dryer app to operate the dryer?

Asked 5 years ago by Denise.

• A:Answer No you do not.

  Answered 5 years ago by DoloresVerified Purchase

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Q: QuestionWhat is the stacking height requirement

Asked 1 month ago by Anonymous.

Q: QuestionIs there anything needed for hook up, power cord etc??

Asked 3 months ago by rboegh.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello Rboegh, This dryer model requires a cord with an equipment-grounding conductor and a grounding plug. Take note not to reuse a power supply cord from an old dryer. For more details, please refer to page 21 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202512/20251202140153148/DC68-03381W-04_IB_DV6000_EN_251121.pdf For further inquiries with the installation requirements of this dryer, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 3 months ago by Samsung

  
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Q: QuestionCan you give me the tolal height of the matching stacking machines and the stacking kit we have 82"

Asked 4 months ago by Meig.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Thank you for asking this interesting question, Melg. Let’s get you the details you need. The total height of the stacked Samsung DVE45T6000V dryer and its matching washing machine, using the recommended stacking kit, is approximately 78.5”. The compatible stacking kit is the Samsung SKK-8K model. Have a great day. -John

  Answered 4 months ago by Samsung

  
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Q: QuestionIs this product energy star approved ?

Asked 6 months ago by PJ.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello PJ, No, this dryer must still obtain Energy Star certification, as the process takes time, and various models are currently undergoing certification. For your reference, Samsung dryers with an Energy Star certification can be found at the link below. Samsung https://www.samsung.com/us/home-appliances/dryers/all-dryers/?key_features=ENERGY+STAR%C2%AE+Certified,ENERGY+STAR%C2%AE+Most+Efficient Have a lovely day. -Kimberly

  Answered 6 months ago by Samsung

  
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Q: QuestionDoes this moderl fit and replace the dv42h5000ew/a3?

Asked 7 months ago by Dave.

• A:Answer Hello Dave, Thank you for contacting us. We'd love to speak with you to learn more about your inquiry and the space you have, and provide the information you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150673315) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionHow do I plug it in ?

Asked 7 months ago by Juicer.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello there, This dryer model can be plugged into an optional cord with an equipment-grounding conductor and grounding plug, which are purchased separately. Suppose a power cord is not used, and the electric dryer is to be permanently wired. In that case, it must be connected to a permanently grounded metal wiring system, or an equipment grounding conductor must be run alongside the circuit conductors and connected to the equipment grounding terminal or lead on the dryer. Have a wonderful day. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionI purchased the pair because my current set doesn’t open up on the same side. Does the washer and dryer both open to the same direction and if not are the doors reversible?

Asked 7 months ago by DaniC.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello DaniC, The door of the matching washer for this dryer model can only be opened from right to left, whereas the dryer's door is reversible. Have a fantastic day. -Kimberly

  Answered 7 months ago by Samsung

  
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Q: QuestionDuring a delivery, will they bring it downstairs in my home if I have it delivered or do I have to bring it downstairs myself.

Asked 8 months ago by Peng.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Dear Best Buy clients, To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rodel

  Answered 8 months ago by Samsung

  
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Q: QuestionCan you vent the dryer on the bottom underneath of the unit?

Asked 8 months ago by Sue.

• A:Answer Hi Sue, Yes, this Samsung electric dryer model can vent through the bottom using the vent kit model DV-2A, but only when it is unstacked. Bottom venting is not possible when the dryer is stacked. Leo

  Answered 8 months ago by Samsung

  
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Q: QuestionIt is taking a very long time for clothes to dry. I had an older model, of the same Samsung Dryer, and there was a water reservoir that I would pull out, and drain. This unit does not have that. How do we get rid of water that is removed, from the clothes

Asked 9 months ago by Korey.

• A:Answer With both my prior Samsung washer and dryer, which I had for about 5 years and the current set don't have an of these issues. The clothes dry in the default 42 minutes.

  Answered 9 months ago by PHILIPGVerified Purchase

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