Questions & Answers

Q: QuestionIf you use the pre-soak does it then start the wash cycle or do you have to then start the wash .

Asked 5 years ago by Nancy.

• A:Answer It starts automatically after the presoak cycle.

  Answered 5 years ago by WorkingMomOCVerified Purchase

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Q: Questiondo we need to buy extra parts such as cables for installer to use to install the Samsung 4.5 cubic feet front load washer? Nothing is mentioned about buying the parts.

Asked 5 years ago by Anonymous.

• A:Answer yes you need new water hoses. i got them at home depot

  Answered 5 years ago by filnettoVerified Purchase

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Q: QuestionDoes it require fill hose for hook-up?

Asked 5 years ago by Oblivion.

• A:Answer I believe so. I have two, one for hot, one for cold. There is also a waste water hose that I have draining directly into a utility sink. Hope this helps.

  Answered 5 years ago by MamafreenVerified Purchase

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Q: QuestionDo you need the washer and dryer app to operate the dryer?

Asked 5 years ago by Denise.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

• A:Answer No you do not.

  Answered 5 years ago by DoloresVerified Purchase

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Q: QuestionI want to buy the stackable set but not sure I would be able to reach the controls for the dryer on top... is there a "user height" recommended for this?

Asked 3 days ago by Heybooboo1.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

Q: QuestionWhat is the stacking height requirement

Asked 1 week ago by Anonymous.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - White

Q: QuestionWhat is the minimum space required behind the machine?

Asked 2 weeks ago by iPhone.

• A:Answer Hi Liz, Thank you for reaching out to ask about the minimum space required behind your Front Load Washer. For proper installation and safe operation, the washer requires a minimum rear clearance of 5 inches (127 mm). This spacing helps ensure the water hoses are not bent or kinked, which could otherwise lead to water leaks. For your reference, you may review page 22 of the user manual under the “Installation” section: https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf For your records, your Samsung reference number is 1152234069. Thank you for your question. Jeffrey Samsung Care

  Answered 1 week ago by Samsung

  
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Q: QuestionCan this dryer be vented out the left side bottom of the unit? (Facing front)

Asked 1 month ago by JC.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Gas Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hi JC, Yes, this dryer supports left-side venting and features a 3-way venting system (back, bottom, and left). Please make sure you use the compatible vent kit model DV-2A. -Diana

  Answered 3 weeks ago by Samsung

  
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Q: QuestionWill this washer stack with my old dryer :https://www.bestbuy.com/product/samsung-7-5-cu-ft-10-cycle-fingerprint-resistant-gas-dryer-with-steam-black-stainless-steel/J3ZYGC3Y5H

Asked 1 month ago by Anonymous.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Greetings! Yes, this Samsung washing machine is compatible with a stacked installation with the Samsung dryer model DVG45N5300V using the stacking kit model SKK-8K. Leo

  Answered 1 month ago by Samsung

  
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Q: QuestionIf I choose installation for my front load washer, will they attach it to the pedestal on my old machine?

Asked 2 months ago by geo.

• A:Answer Hi Geo, To better assist you with your inquiry about installing the washer on the pedestal, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 1 month ago by Samsung

  
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Q: QuestionCan this washer be paired with older dryer to be connected with SKK-8K. We have dv210aew/xaa dryer. We want to buy only washer and pair them together

Asked 2 months ago by OksanaT.

• A:Answer Hi OksanaT, No, this washer model requires being stacked with its matching dryer, as they are designed to fit together precisely for stacking. Have a lovely day. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: QuestionHow to connect this product to the Samsung app it says it's a smart washer but the Samsung washer dryer app is out of date and it says it can't connect to Samsung SmartThings app

Asked 2 months ago by ew2008.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi there, Thank you for reaching out to us. We're glad to assist. This washer model has a "Smart Care" feature, which enables you to check the status of the washer using a smartphone. For instructions on using the app on the washer, please refer to page 41 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf If you have further questions or inquiries, these are the platforms on which you can reach us: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151794192) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: QuestionWhat is needed for hookup? Hoses, vent tubes etc? Or are they all included??

Asked 2 months ago by rboegh.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Rboegh, To better assist you with your inquiry on this washer model, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: QuestionIs there anything needed for hook up, power cord etc??

Asked 2 months ago by rboegh.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Hello Rboegh, This dryer model requires a cord with an equipment-grounding conductor and a grounding plug. Take note not to reuse a power supply cord from an old dryer. For more details, please refer to page 21 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202512/20251202140153148/DC68-03381W-04_IB_DV6000_EN_251121.pdf For further inquiries with the installation requirements of this dryer, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concern. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: QuestionWhat side are theplugs on both washer and dryer ?

Asked 2 months ago by Annie.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Hi Annie, The power cord on this washer model is located at the back right corner. We would love to speak with you to learn more about the dryer model you have in question. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151774275) when you message us so our team can retrieve your information. Thank you. -Kimberly

  Answered 2 months ago by Samsung

  
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Q: QuestionWhat does ths mean? Options and Programs Presoak, Delay End, Smart Care, Sound, Child Lock, Spin Only

Asked 2 months ago by Kare.

• A:Answer Hi Kare, Here’s what those options and programs mean on your Samsung washer: • Presoak — adds an extra soak before the wash to help loosen tough stains. • Delay End — lets you set the wash to finish at a later time you choose. • Smart Care — lets the washer communicate with your phone (via the SmartThings app) to help diagnose issues quickly. • Sound — controls the beep tones (on/off or level) during cycles. • Child Lock — locks the controls so settings can’t be changed accidentally. • Spin Only — runs only a spin cycle to remove water without washing. Have a nice day. ^Joshua

  Answered 2 months ago by Samsung

  
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Q: QuestionCan you give me the tolal height of the matching stacking machines and the stacking kit we have 82"

Asked 3 months ago by Meig.

This question was asked about the related product: Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Black Stainless Steel

• A:Answer Thank you for asking this interesting question, Melg. Let’s get you the details you need. The total height of the stacked Samsung DVE45T6000V dryer and its matching washing machine, using the recommended stacking kit, is approximately 78.5”. The compatible stacking kit is the Samsung SKK-8K model. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: Questioncan the door open left to right or right to left depending on which side i want it to open on?

Asked 3 months ago by AngelaH.

• A:Answer Hello there, No, the door on this washer model is not reversible. It is designed to open in one fixed direction, which is typically from right to left when facing the unit. Have a great day. -John

  Answered 3 months ago by Samsung

  
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Q: QuestionCan I order online for delivery?

Asked 3 months ago by JWOUTLAW.

This question was asked about the related product: Samsung - 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ - Black Stainless Steel

• A:Answer Dear Valued Best Buy Client, We strive to assist you at any time. Don't hesitate to contact our Best Buy Customer Service department at (888) 237-8289 for our better assistance. They are available 24 hours a day. They can answer your question or transfer you to your local store about your inquiry. Have a great day. -John

  Answered 3 months ago by Samsung

  
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