“i just open the box today and the HDMI ports are not receiving signals from the sources but it does detect the connection. i tried a few different known good cables and still get the same resolves.”
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Hi HNK - So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week, text HELP to 62913, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support ^Gina
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