A:Answer pete:
I am very sorry for the experience. Our service records show that Samsung has reached out to you to assist.
If you ever have questions or need assistance, please reach out to us via any of the below options:
• LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
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• Phone: 1-800-SAMSUNG, available 8am - 12am EST, 7 days a week