Questions & Answers

Q: QuestionHow can I have a cable box connected and the tv still connected to the internet? When. I have the cable box connected the tv won’t connect to the internet but if I have the cable cord hooked directly to the tv but then the cable box isn’t connected.

Asked 2 years ago by CoffeeTv.

• A:Answer Ok, so first let me start off by saying that I was a cable installer for 20 years. 2nd, there should be no issue for you to connect the wifi and a cable box at the same time. The box would connect via an HDMI cable, or component/composite cables. All you would need to do is to switch between the HDMI input and the internet input. The internet input would work on the apps or the internet option. If you are unable to connect both simultaneously, then it might be either a bad cable box, or a bad TV. Also try a different HDMI port to see if there is an issue with the port you are using. I hope this helps.

  Answered 2 years ago by JoshVerified Purchase

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Q: QuestionWhat is the difference between the 8000 and 9010 in laymans terms? Also, I have a polk surround sound system with sound bar and two additional speakers, can I use that with either of these TV's?

Asked 4 years ago by Lindsay.

• A:Answer Hi Lindsay! The TU9010 is only available in the 86" Size. The AU8000 features the improved Airslim design giving you our thinnest display yet, while also packing a punch with improved sound quality featuring Object Tracking Sound lite. The TU9010 features a native 120hz motion rate for improved motion performance. Both TVs will work with a soundbar that supports HDMI, Digital Optical Audio, or Bluetooth wireless audio technology. ^Tim

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat are the box dimensions of this TV?

Asked 3 years ago by mila.

• A:Answer It's a big box. Height 48.7 inches, Width 81.1 inches, Depth 8.7 inches

  Answered 3 years ago by Brandon

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Q: Questionwill a jbl sb400 cinema surround system connect to this tv using bluetooth and not have to be plugged into the tv directly

Asked 2 years ago by bryan.

• A:Answer Hi Bryan, The Samsung AU8000 is Bluetooth enabled, so yes, you should be able to connect to an external Soundbar. Keep in mind you can only connect one Bluetooth device at a time. ~Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: Questionhow far away should you be to watch without hurting your eyes

Asked 3 years ago by mayday.

• A:Answer Hi Mayday, While it mostly depends on personal preference, the recommended viewing distance is typically 2x the size of the TV (the diagonal measurement of the screen). I hope that helps! ^Brie

  Answered 3 years ago by Samsung

  
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Q: QuestionWhat is the bezel size? we need to calculate size of the screen without the bezel. Appreciate your response.

Asked 3 years ago by Designer.

• A:Answer The bezel is 1/4” and about 1/4” of the frame doesn’t have pixels.

  Answered 3 years ago by DJC785Verified Purchase

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Q: QuestionDoes this TV has Google Chromecast built in? OR any type of cast, to cast from laptop without the use of HDMI cable.

Asked 4 years ago by JP.

• A:Answer Hi JP! You can mirror from your phone to the TV using the Screen Sharing feature or Apple AirPlay. The Tap view feature is available from Samsung mobile devices with Android 8.1 or later installed. Casting is supported within select applications. The AU8000 also features PC remote access and PC mirroring, as well as the ability to access MS Office 365 directly and work on documents on your TV. ^Tim

  Answered 4 years ago by Samsung

  
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Q: QuestionCan I pair my Bluetooth JBL Partybox310 speaker to this TV or do I need to get a surround sound system?

Asked 4 years ago by PoppafromCovina.

• A:Answer Hi! The AU8000 is a Bluetooth enabled TV and will connect to any Bluetooth enabled devices. ^Gina

  Answered 4 years ago by Samsung

  
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Q: QuestionDoes this TV have built-in WiFi?

Asked 4 years ago by JimB.

• A:Answer Hi JimB, Absolutely! You can connect to your wireless network via Wi-Fi. It also supports Wi-Fi Direct for mirroring compatible devices. ^Tim

  Answered 4 years ago by Samsung

  
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Q: QuestionWhy did my tv burnt out? It got really hot and then horizontal light lines and horizontal darker lines and then it shot off. Never to come back again.

Asked 11 months ago by Guimbembo.

Q: QuestionThe volume control from the remote intermittent stops working. The volume still works but can’t control up or down on the volume. I have to unplug the tv to reset it and then it starts working again.

Asked 11 months ago by Javier.

Q: Questioni am trying to buy the main board for this tv but, i need to know what version number it is.

Asked 2 years ago by Anonymous.

Q: Questionwhat is the version of this tv

Asked 2 years ago by Anonymous.

• A:Answer Samsung 85 inch LED 4k HDR Tizen tv

  Answered 1 year ago by TedMVerified Purchase

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Q: QuestionCan you sync blu-tooth headphones for quieter listening?

Asked 2 years ago by Jim.

• A:Answer Yes I do believe you can

  Answered 2 years ago by DannilleeVerified Purchase

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Q: QuestionDoes this TV have Q-Symphony compatibility?

Asked 2 years ago by JimP.

• A:Answer Yes

  Answered 2 years ago by DannilleeVerified Purchase

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Q: Questionis samsung tv plus incorporated in this model?

Asked 2 years ago by dieselbird.

• A:Answer Yes it is. I also bought an antenna for local channels as I stream.

  Answered 2 years ago by BasementtvVerified Purchase

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Q: QuestionWhat cameras are compatible with this TV? We received an error message when trying to hook up any of our existing web cams to this TV.

Asked 2 years ago by KimatNewman.

• A:Answer Hi KimatNewman, To better assist you, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this unit have an HDMI/ARC option?

Asked 2 years ago by Rick.

• A:Answer Yes

  Answered 2 years ago by ManuelSVerified Purchase

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Q: QuestionHOW DO U GET THE FREE CHANNELS

Asked 2 years ago by GLNORTON.

• A:Answer We simply connected/linked my husbands cell phone to the TV. He have a Samsung Galaxy S22. The free channels populated automatically

  Answered 2 years ago by FrequentShopperVerified Purchase

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