A:Answer Ev:
There could be several reasons why your Samsung 990 PRO SSD isn’t being recognized by your PS5. Here are some troubleshooting steps you can try:
1. Update Firmware: Make sure both your PS5 and the SSD have the latest firmware updates. You can update the PS5 firmware through the system settings, and the SSD firmware using Samsung Magician software on a PC.
2. Proper Installation: Ensure the SSD is properly installed in the M.2 slot. It should be inserted at a 30-degree angle and secured with the screw.
3. Format the SSD: If the SSD is recognized but not usable, you might need to format it. The PS5 will prompt you to format the drive if it detects it.
4. Check for Physical Issues: Inspect the SSD and the M.2 slot for any physical damage or debris that might be causing a poor connection.
Should you need assistance with troubleshooting, please contact Samsung Customer Support:
Call: 1-800-SAMSUNG (ask for Memory) Available 9AM – 12AM EST (Mon-Fri)
- Samsung Memory
