Questions & Answers

1-10 of 25 Questions
  • Question
    Isn't this one of the models being recalled?   (9 Answers)

    By Concerned November 4, 2016.

    Answers
    • Best 
      Answer

      The washer was on the recall list, mine was promptly replaced with the new washer with "the fix" by Best Buy when Samsung got the problem fixed. There are currently no more of the washers with the problem the recall was for being sold-all that stock was recalled and replaced. Same washer, other than addressing that problem.

      By MOGirl November 14, 2016.

      • Verified Purchaser
      • My Best Buy® Elite Plus Member
  • Question
    What was changed with this model vs the previous models that have all been recalled? I'd like to know how Samsung remedied the issue because this model is identical to some that were recalled.   (2 Answers)

    By Busydad November 6, 2016.

    Answers
    • Best 
      Answer

      The newer models apparently have been remedied. However, I do not recommend this machine or the brand. We bought this from Best Buy last year August and it has been out of order for almost a month now. Samsung has been giving us the run around with repairs and not replacing the machine or giving us a refund. We are still waiting for the repairman to come by for the 4th time to see what else he can do.

      By Mom3 December 19, 2016.

    • Question
      Can I buy just the washer without the dryer? I don't need a new dryer, but the salesman in store told me they have to 'sync together' in order to work properly.   (1 Answer)

      By Anonymous January 23, 2017.

      Answers
      • Best 
        Answer

        You should be able to purchase one without the other. That is the sales person trying to make a sale. You can always call customer service or try and go to another store

        By MrsT February 18, 2017.

      • Question
        What are the dimensions of this dryer?   (1 Answer)

        By MovingSoon January 18, 2017.

        Answers
        • Best 
          Answer

          The dryer is 44.25 inches high, 27 inches wide and 29.31 inches deep.

          By CommunityAnswer January 18, 2017.

        • Question
          What is the depth of the activewash tub?   (1 Answer)

          By Washergirl November 10, 2016.

          Answers
          • Best 
            Answer

            It is rather deep. I am 5' 1" and I use a stool to retrieve some items out of the washer. If you are not flexible enough to use a stool and hang over the edge, I would not recommend buying this type of machine.

            By GACW December 31, 2016.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          I do not own this washer yet so I do not have an owners manuel. I wanted to know if you have to use a special detergent?   (2 Answers)

          By Good2me July 3, 2017.

          Answers
          • Answer

            I bought mine this spring and have not used any special detergent. No issues on my end and everything comes out clean.

            By Adam July 3, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          Do you have to use a special detergent with this model?   (3 Answers)

          By Good2me July 2, 2017.

          Answers
          • Answer

            I use the HE detergents

            By NanaBrenda July 7, 2017.

            • Verified Purchaser
            • My Best Buy® Elite Member
        • Question
          I want to purchase the Geek Squad Protection but was wondering, if the washer gets relocated with a move into a new house, is the protection still covered?   (0 Answers)

          By Jojo April 22, 2017.

        • Question
          my door will not stay up when the active wash is attached it   (0 Answers)

          By jeffc February 18, 2017.

        • Question
          Does this washer fill all the way up with water, or at least have that option?   (2 Answers)

          By Ann February 5, 2017.

          Answers
          • Answer

            It does not. However the tub spins as it fills and jets spill water on the clothes as it fills. I just got this washer two weeks ago and really like it.

            By Peter February 5, 2017.

            • Verified Purchaser
            • My Best Buy® Member

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