Questions & Answers

Q: QuestionIs the microwave's turntable removable?

• A:Answer This microwave has a removable turntable.

Q: QuestionHow many preset programs does the microwave have?

• A:Answer This microwave has 6 preset programs.

Q: QuestionCan the microwave be controlled remotely using a smartphone app?

• A:Answer This microwave can be controlled remotely using the SmartThings app.

Q: QuestionWhat is the maximum air flow capacity of the microwave's ventilation system?

• A:Answer The maximum air flow capacity is 400 cubic feet per minute.

Q: QuestionDoes the microwave have a child lock feature?

• A:Answer This microwave has a child lock feature.

Q: QuestionCan I use voice commands to control this microwave?

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel

• A:Answer Yes, you can control this microwave using voice control with Bixby, Alexa, or Google Assistant.

Q: QuestionIs the interior of this microwave easy to clean?

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel

• A:Answer Yes, the ceramic enamel interior is scratch resistant and easy to clean.

Q: QuestionCan this microwave's ventilation be controlled remotely?

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel

• A:Answer Yes, the ventilation speed can be remotely adjusted using the SmartThings app.

Q: QuestionHow much power does this microwave use?

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel

• A:Answer This microwave consumes 1700 watts of power.

Q: QuestionDoes this microwave have a fingerprint resistant finish?

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel

• A:Answer Yes, this microwave features a fingerprint resistant finish.

Q: QuestionDoes this microwave have a sensor cook feature?

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel

• A:Answer Yes, this microwave has a sensor cook feature for optimal results.

Q: QuestionAre there preset programs available on this microwave?

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel

• A:Answer Yes, this microwave has preset programs like popcorn, reheat, and defrost.

Q: QuestionDoes the microwave model #ME21DG6500SRAA have a detailed owner's manual online?? I installed it yesterday but can't make it work. The 'brochure' that cane with the unit is almost worthless regarding setup and/ or troubleshooting.

Asked 10 months ago by Mark.

• A:Answer Hi Mark, Here is a link where you can download a detailed user manual for the microwave. User manual. https://downloadcenter.samsung.com/content/UM/202502/20250214160715379/O_01._IB_FULL_ME7500D_ME21DG6500SR_AA_EN.pdf Thank you and have a great day! -Ricardo

  Answered 10 months ago by Samsung

  
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Q: QuestionIs there the option to vent to the outside

Asked 10 months ago by Bob.

• A:Answer Yes, Bob, this microwave has an option to vent outside. Please refer to your installation manual for more details about the types of vents this microwave has. Turn to pages 11 to 14, "2. VENTILATION TYPES (CHOOSE A, B, OR C)." Installation Manual https://downloadcenter.samsung.com/content/EM/202403/20240318130943669/DE68-04108A-08_IM_ME18H704SFB_AA_EN_240305.pdf Have a great day. ^Camille

  Answered 10 months ago by Samsung

  
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Q: QuestionCan this unit be installed under a 30x15 inch cabinet

Asked 1 year ago by Jack.

• A:Answer Yes, but there is a minimun distance requirment between top of range and bottom of microwave of 18 in.

  Answered 1 year ago by MicroVerified Purchase

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Q: QuestionHOW TO SET THE CLOCK?

Asked 2 months ago by Anonymous.

• A:Answer Hello Valued Customer, We help keep everyday setup steps clear so your microwave is ready when you need it. Setting the clock is one of the first adjustments most owners make, and the exact steps can vary slightly depending on the control panel layout. This guide explains how to set the clock on Samsung microwaves: https://www.samsung.com/us/support/answer/ANS10004749/ We appreciate hearing from you, and Samsung truly values your business. Pope Samsung Care

  Answered 1 month ago by Samsung

  
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Q: QuestionWhat is the door clearance to open fully? Ours is sticking out about 1.5" from cabinet and wont open fully.

Asked 2 months ago by Jac.

• A:Answer Hi Jac, We appreciate your interest in your Samsung microwave. The bottom edge of the cabinet needs to be at least 30 inches above the cooking surface, with a maximum depth clearance of 12 inches. You can explore the full guide here: Over-the-range microwave installation instructions https://images.samsung.com/is/content/samsung/p6pim/us/me21dg6500sraa/specsheet/us-specsheet-me21dg6500sraa-550536868.pdf Please keep this reference number for your records: 1152290934. We appreciate hearing from you and truly value your business. Christian Samsung Care

  Answered 2 months ago by Samsung

  
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Q: QuestionWhich of the Samsung over the range microwaves come in black stainless and have a lit control panel?

Asked 3 months ago by Jbdata.

This question was asked about the related product: Samsung - Bespoke 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Edge to Edge Glass Display - Matte Black Steel

• A:Answer Greetings! We are glad to answer your question about Samsung microwave models. I have listed below Samsung over-the-range microwave models that are in black stainless steel. Please note that Samsung microwave models do not have a backlit control panel. • ME17R7021EG/AA • ME21DG6500MTAA • ME21DG6300MTAA Leo

  Answered 3 months ago by Samsung

  
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Q: QuestionDoes this have convection and heating element features?

Asked 5 months ago by Kim.

• A:Answer Hello Kim, No, this unit only has a microwave function. Thank you! ^Joshua

  Answered 5 months ago by Samsung

  
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