Questions & Answers

Q: QuestionDo I need to buy a separate bracket or is one included?

Asked 4 years ago by Laquita.

• A:Answer It’s included

  Answered 4 years ago by PhilVerified Purchase

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Q: QuestionWhat type of tray can I purchase to replace mine it later when I was cooking over the stove the pot might of been too high

Asked 4 years ago by Jane.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Hi there Jane! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for information on available parts and accessories of Samsung appliances. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow to get mICROWAVE UNLOCKED

Asked 4 years ago by Mike.

• A:Answer Hit the release/open door button on the bottom right .................

  Answered 3 years ago by SacKings98

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Q: QuestionWe just installed this microwave and now when we try to use it it runs for about two seconds and then stops… how do I fix this?

Asked 4 years ago by Microwave.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Hello there! I can definitely understand how frustrating this must be. But not to worry, we're here to help! I have this link (https://bit.ly/3ybU1wv) that can walk you through what steps to take if your microwave is not working properly. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: Questionis the door plastic or metal

Asked 4 years ago by Anonymous.

• A:Answer Metal

  Answered 2 years ago by ColinHVerified Purchase

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Q: Questionis the window glass

Asked 4 years ago by Anonymous.

• A:Answer the front is all glass

  Answered 3 years ago by mmmp

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Q: QuestionIs there a light for the buttons on the door so you can see what you are going to select during the evening hours?

Asked 4 years ago by Judy.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer All of the buttons light up.

  Answered 4 years ago by LanaVerified Purchase

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Q: QuestionIs there a trim kit for this microwave?

Asked 4 years ago by Muchsalty.

• A:Answer Hey SALTY1! I recommend checking with SamsungParts.com or calling 1-800-627-4368 for information on available and compatible accessories. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionWe recently switched from a GE microwave to this Samsung. One feature we REALLY liked was that you hit a 1 and it auto started for 1 minute, or 2 and it started for 2 minutes, etc. Does this have a 'one touch' button to start microwaving immediately???

Asked 4 years ago by Cody.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Nooooo it doesn’t :(

  Answered 2 years ago by Anonymous

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Q: QuestionHello, I only have 15” 12/16 in height from my top cabinet to my backsplash. Will I be able to fit this microwave?

Asked 4 years ago by Nicolas.

• A:Answer I'm happy to help with this, Nicolas! I have this link (https://bit.ly/3fJP7zd) to the installation manual for this model. Page 7 has a handy guide with all the spacing dimensions you'll need for proper installation. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow high above a gas stove does this need to be mounted?

Asked 4 years ago by Lucasfarrier.

• A:Answer Minimum ov 12 to 13 inches. My recommendation is no lower than 15"

  Answered 2 years ago by ColinHVerified Purchase

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Q: QuestionIs the stainless steel finish the same shade as the new Samsung range NX60A6711SS? In the respective pics, the SS on the microwave looks darker than the range.

Asked 4 years ago by jwiese30.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Yes, but it’s not “black” . It’s a tad darker to the regular stainless. The missing hole / opening is for my wall oven. It’s on back order for a few months.

  Answered 3 years ago by BeautyOffDuty

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Q: Questioncan this microwaved used as a counter top

Asked 4 years ago by ann.

• A:Answer No

  Answered 4 years ago by rich

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Q: Questioncan one configure the external venting straight up through a designated venting system? or is the external venting out the top back?

Asked 4 years ago by ole.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Yes

  Answered 4 years ago by Metz

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Q: QuestionWould I be able to use a Magnetic Microwave Splatter Guard?

Asked 4 years ago by Mulala.

• A:Answer Hi Sly! We are not able to confirm compatibility with non-Samsung products. We recommend checking with the manufacturer of the product to ensure it is microwave safe before using. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionHow does it open

Asked 4 years ago by Anonymous.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Great question! The right side of the door is indented to create a ledge that can be used like a door handle, but with a smooth looking front. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionSamsung Model:ME21M706BAG SKU:5920209. does the control panel illuminate in the dark ? I see that clock does but was wondering if it is starting to get dark and the kitchen lights aren't on how do you see the control panel for operation?

Asked 4 years ago by fishermom2002.

• A:Answer No, the only thing that lights in the dark is the clock, but I don't think any other type microwave does either?

  Answered 4 years ago by rich

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Q: QuestionHow to I turn off the beeping noise when I push a button?

Asked 4 years ago by Michael.

• A:Answer Hi Michael! The sound can be turned on/off using the setting feature. Page 12 of the user manual (https://bit.ly/3rIE26x) has step by step instructions on how to do this. ^Jecca

  Answered 4 years ago by Samsung

  
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Q: QuestionThe grease filter underneath the microwave has a black plastic frame around it. When the range is in use, the microwave door and the grease filter plastic frame get very hot. I'm worried! Is the frame heat resistant? Up to which degree?

Asked 4 years ago by Sepi.

This question was asked about the related product: Samsung - 2.1 Cu. Ft. Over-the-Range Microwave with Sensor Cook - Stainless Steel

• A:Answer Not sure to which degree. The microwave should be at least 13.5 inches above the stove for heat purposes. Hope this helps.

  Answered 4 years ago by TCLeeVerified Purchase

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