Questions & Answers

Q: QuestionDo you have to use the smart feature on this refrigerator

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings, No, you can use the refrigerator even if the smart feature is not activated. You can also check the model's user manual link below about the benefits of using the SmartThings app on page 44. https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionIf i order this fridge, can I put my own custom panels on it to to match my cabinet doors or do I have to use the ones provided.

Asked 1 year ago by chris.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer You can put custom panels, Chris; however, it might lead to your warranty being voided because it will fall under alteration of the unit. You can refer to the link below and check pages 76-78 (Limited Warranty) to learn more. User manual: https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionAre the white glass panels bright white or soft white? Wondering if these glass panels would look okay with a warm white cabinet.

Asked 1 year ago by KB.

• A:Answer It's a grey white. We were very disappointed

  Answered 1 year ago by Anonymous

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Q: QuestionCan you use non-Samsung panels on the doors? Like those that would match our cabinetry?

Asked 2 years ago by FrankyP.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer No

  Answered 1 year ago by KathyVerified Purchase

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Q: QuestionWe just bought a bespoke counter depth 3 door Samsung fridge. We realized that although the majority of the back of the fridge is the right height, there is about a foot in the front with a plastic cover on it. Can we remove it to make the fridge fit?

Asked 2 years ago by Hammond.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer We'll happily answer your query, Hammond. The hinge cover is removable; however, it is not recommended to be removed because its purpose is to protect the hinge of the door. Thank you. -Angelica

  Answered 2 years ago by Samsung

  
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Q: QuestionBottom freezer drawer - does it open 2 different ways - one by squeezing the latch and the other by pulling the full drawer? Our seems to do the same thing whether you squeeze the latch or pull the drawer. The ice drawers then has to be pushed back.

Asked 2 years ago by frankpgh.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer I’ve only opened it one way, by the latch and yes, I have to push the ice drawer back.

  Answered 2 years ago by DogloverVerified Purchase

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Q: QuestionCan I use my own panels that match my cabinets on the refrigerator instead of the ones from Samsung? Thanks!

Asked 2 years ago by Rickp.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Hi Rickp, The panels from Samsung is designed to exactly fit the Samsung refrigerator. We recommend contacting Samsung customer service about the panels to assist you at 1-800-726-7864, 8 AM - 12 AM EST seven days a week. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes anyone else have a problem with the left door staying open? My beverage center door and the door that opens into the refrigerator does not stay open, it shuts on me when I’m putting things away. It shows it stays open in customer photos.

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Yes, mine is doing the same thing. And the right door will swing back too fast if I'm not careful. I've wondered if it's still a little out of level? The installer did not level (but was supposed to) so we had to do ourselves. VERY difficult to do so we haven't tackled trying to slightly level some more. Our level tool shows it is level though.

  Answered 2 years ago by PrincessTigerLily

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Q: QuestionIs there freezer storage space under the ice trays?

Asked 2 years ago by DetroitHokie.

• A:Answer Hi DetroitHokie, Yes, there is freezer space under the ice tray since the freezer section has an upper and lower basket. The ice maker is located in the upper basket, while the rest of the freezer has the bottom basket and half of the space of the upper basket for additional storage. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionOn the shelf that has capability of sliding the front half back, how do you slide the front half of shelf to slide under half back of shelf?The fridge is the Bespoke 23cu ft counter delta 4 door French fridge. Samsung support did not help.

Asked 2 years ago by Migue.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Make sure the tape is off and it just lifts up with your thumb a tad and push down and back with the other 4 fingers on the top. It just kind of falls back.

  Answered 2 years ago by CandaceL

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Q: Questiondoes the fridge beep or sound if the door is not closed properly

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Yes. It gives you a few minutes before it starts beeping. If you have the Smart Thing app you can register the fridge and it will alert you when the door is open too.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionWill your installer move our current fridge to our garage & take our garage fridge with them? Also we have a hookup already to ourl ice maker, will installers hook up ice maker? What is the charges for this?

Asked 2 years ago by Hane.

• A:Answer Dear Valued BestBuy Client, To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionALSO, HOW MANY COMPUTERS DOES THIS REFRIDGERATOR HAVE ?

Asked 2 years ago by KHAROL.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer This refrigerator has WiFi which allows an internet connection via a LAN. Samsung has an app that allows settings to be changed from a smart phone.

  Answered 1 year ago by CheckfitVerified Purchase

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Q: QuestionAre the panels for 3 door counter depth and regular depth the same? Did not know if I had to order counter depth size panels. i would think not. just confirming

Asked 2 years ago by Lisa.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer no, don't think so

  Answered 2 years ago by JennyH

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Q: QuestionI turned off the ice maker. Now I can't get it to turn back on. What do I need to do? Holding the control for 3 min or more doesn't seem to work. Also how much storage space (cu ft) is just freezer space, minus the ice area?

Asked 3 years ago by ColoLady.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer I had the same issue. Had to use the app to turn it on.

  Answered 2 years ago by WilliamBVerified Purchase

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Q: QuestionMy kitchen is up a flight of stairs that is 28 inches wide. Will the counter depth fridge fit through with the doors off? Thanks!

Asked 3 years ago by Sav.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer If you remove the door and hinges it should if it’s a Straight Shot

  Answered 3 years ago by AFIA

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Q: QuestionCan the feet be removed to reduce height a little bit? My kitchen cabinet is about a 1/4 inch too low.

Asked 3 years ago by Matt.

• A:Answer Unfortunately, no

  Answered 1 year ago by keadsVerified Purchase

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Q: QuestionWhat is the capacity of the autofill pitcher? It looks taller and thinner than the previous model which held 48oz.

Asked 3 years ago by JC.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer holds 48 oz

  Answered 2 years ago by JennyH

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Q: QuestionWe note that the lower freezer bin has one divider. Can you add an additional divider to help organize the freezer contents rather than having them be a commingled collection that you have to sort through to find what you're looking for?

Asked 3 years ago by GeorgeFranny.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Not that I know of. Just the two deep drawers.

  Answered 3 years ago by Anonymous

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