Questions & Answers

Q: QuestionWhat is the height from floor to bottom of french doors? My fridge location sits next to a tiled ledge that is 35 3/4" tall. If the bottom of the french doors are that height or taller, this fridge would fit to all allow the left side door to open.

Asked 4 months ago by Johnny.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hello Johnny, While the exact height from the floor to the bottom of the French doors is not available, we recommend visiting your nearest retailer to view the unit in person and ensure it will fit your space comfortably. For full details on the refrigerator’s measurements, please refer to the second page of the specification sheet linked below: Specification Sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF23BB8600_V13.pdf Have a nice day! ^Camille

  Answered 4 months ago by Samsung

  
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Q: QuestionIs it possible to remove the icemaker hardware - we don't want to use the icemaker. And if so, that would give us a bit more space in the freezer - I hope.

Asked 4 months ago by Pele23.

• A:Answer Hello Pele23, No, the ice maker is built into the refrigerator and cannot be removed. Any damage resulting from unauthorized removal will affect your unit's warranty. However, the ice maker can be turned off. Have a great day. -John

  Answered 4 months ago by Samsung

  
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Q: QuestionIs this refrigerator quiet when running?

Asked 5 months ago by Barbara.

• A:Answer Hi Barbara, Thank you for reaching out with your question about Samsung refrigerator models. Please note that operational sound can be subjective. What may seem loud to one person may sound normal to another. Samsung refrigerators produce a variety of sounds during regular operation, all of which are generally normal. For more details, please visit the following Samsung support page, which explains the common operational sounds you might hear. The page also includes hyperlinks for additional information and an embedded video for a full walkthrough: Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Should you have additional questions about Samsung refrigerators, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151156536 to help our team pull up your information. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionIs this refrigerator quiet when running?

Asked 5 months ago by Barbara.

Q: QuestionWe have a damaged panel on our refrigerator and would like to replace it. What do we need to do? Reflection off of stainless steel does not allow for a good picture to be taken.

Asked 5 months ago by Johnnyb.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi Johnny B, We understand how important it is to keep your refrigerator both looking great and running smoothly—thank you for reaching out about the panel. We're here to help. To begin, you'll need to locate and order a compatible replacement panel. Below is the link to a Samsung page where you can find panels that fit your refrigerator model: Panel for Bespoke AI 4-Door French Door: https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-4-door-french-door-refrigerator-panel-in-stainless-steel-top-panel-ra-f18du4ql-aa/ For easier installation or removal of the panel, we also recommend using the Bespoke Suction Cup tool: https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/bespoke-suction-cup-for-door-panel-installation-removal-ra-a00uaaaa/ To assist you further, here is a link to the step-by-step installation guide: Installation Instruction: https://image-us.samsung.com/SamsungUS/home/home-appliances/03102022/SamsungBespokeRefrigeratorPanelSuctionCupInstallation.pdf Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151044184 to help our team pull up your information. Leo

  Answered 5 months ago by Samsung

  
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Q: QuestionThe opening we have is 69 and 1/4. Should this fit??

Asked 8 months ago by KatieG.

• A:Answer Hi there, No, the opening should be at least 70 inches. ^Rodel

  Answered 8 months ago by Samsung

  
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Q: Questionwhat will be reason that bottom freezer is getting frozen a lot

Asked 9 months ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, Thank you for your inquiry. Let us get you the details you need. Several things can cause excessive freezing in the freezer. To fix this, please click the links and the hyperlinks for tips. Frost in the freezer or refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-in-the-freezer-or-refrigerator For additional reference, turn to page 70 of the fridge's manual under "Fridge/freezer is over-cooling": https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1149817672 to help our team locate your information when you message us. Have a great day. -John

  Answered 9 months ago by Samsung

  
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Q: QuestionOur fridge was installed today and replaced a previous version of this that we had before. The door swing is stuck at 90 degrees, how do we adjust this to open to the width that is shown on the photos (and the width that our previous one opened)?

Asked 1 year ago by NCBuyer.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings, Thank you for your inquiry. Let's get you the details you need. This fridge's 2-inch clearance allows the door to swing up to 125 degrees. Thus, the wider the clearance, the wider you can swing the door open. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1148536739, to help our team pull up your information when you message us. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the center panel and bottom 2 panels white glass?

Asked 1 year ago by BottomPanels.

• A:Answer Greetings! Yes, this Samsung refrigerator model (RF23BB86004MAA) is equipped with white glass bespoke panels for the middle and bottom compartments. Leo

  Answered 1 year ago by Samsung

  
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Q: Questionis the dispensed water chilled

Asked 1 year ago by lisa.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi Lisa, Yes, the water you get from the internal water dispenser and through the autofill water pitcher is chilled. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionI’m thinking about purchasing this fridge and was wondering if you can put pints of ice cream in the middle flex drawer?

Asked 1 year ago by momoftwoboyz.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer The Middle Flex Drawer can hold bacon, eggs and other things that get cold but it doesn't get cold enough to hold Ice Cream. The bottom ice drawer has a medium size closed in freezer drawer, its about half the size of the freezer where you can put in ice cream and other stuff. The other side is the freezer with ice cubes. Under all this is the freezer where you can store meat and other things.

  Answered 1 year ago by Anonymous

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Q: QuestionI would only have 1 inch clearance on top. Is that enough?

Asked 1 year ago by diane.

• A:Answer Hello Diane, Yes, a 1-inch clearance on the top is sufficient. For further information on the installation requirements of this refrigerator, please refer to page 2 of the link below. Specs sheet https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF23BB8600_V13.pdf Have a lovely day. -Kimberly

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the flex zone 23 degrees cold enough to keep meat frozen

Asked 1 year ago by Mary.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Yes, Mary, the FlexZone can be used for storing meat and has a function specifically made for meat storage. Kindly check the link below and see page 38 (FlexZone) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat are the dimensions of the individual (bottom) freezer bins in this model? I would like to buy bins before delivery so I can empty my current unit and put them in bins I will purchase.

Asked 1 year ago by Mary.

• A:Answer Hi Mary, We are happy to receive your inquiry about the bins of this Samsung refrigerator. Let us assist you. To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung appliance at (800) 627-4368. They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes this come equipped with the filter?

Asked 1 year ago by Mary.

• A:Answer Hi Mary, Yes, this comes with a HAF-QIN water filter. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionIf you have a counter on one side and a wall on the other would either the 23cu or 29 cu work with- the space we have is a width of 39"? And mostly can you still open the doors all the way with either of the bespokes -(with beverage center) ?

Asked 1 year ago by AJ.

• A:Answer The designated space for the fridge in my kitchen is set up the way you described. I do have about 4 inches on the left next to the wall so I am able to open the door however it cannot swing out completely.

  Answered 1 year ago by Ruby459Verified Purchase

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Q: QuestionDo you have to use the smart feature on this refrigerator

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings, No, you can use the refrigerator even if the smart feature is not activated. You can also check the model's user manual link below about the benefits of using the SmartThings app on page 44. https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionIf i order this fridge, can I put my own custom panels on it to to match my cabinet doors or do I have to use the ones provided.

Asked 2 years ago by chris.

This question was asked about the related product: Samsung - BESPOKE 23 cu. ft. 4-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer You can put custom panels, Chris; however, it might lead to your warranty being voided because it will fall under alteration of the unit. You can refer to the link below and check pages 76-78 (Limited Warranty) to learn more. User manual: https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionAre the white glass panels bright white or soft white? Wondering if these glass panels would look okay with a warm white cabinet.

Asked 2 years ago by KB.

• A:Answer It's a grey white. We were very disappointed

  Answered 1 year ago by Anonymous

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