Questions & Answers

Q: QuestionIs space at the sides of the refigerator required for the cooling. We have another brands 36 inch counter depth refrigerator that gets the pantry next to it so hot is is unusable. There is 8 inches of free space above then a ventilated cabinet above.

Asked 1 year ago by Varrick.

• A:Answer I don't know what to tell you but it shouldn't get that hot in there if you got that much space

  Answered 1 year ago by BernardW

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Q: QuestionDoes the water pitcher automatically refill itself, and get cold for the next time?

Asked 1 year ago by Fridgebroke.

• A:Answer Yes it is an auto refill pitcher it also includes a filter to add strawberries, mint, lemon or cucumbers to your ice cold water. My family & guest love it !!

  Answered 1 year ago by TreasuresVerified Purchase

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Q: QuestionI would like to use the refrigerator in a country with 220 v. It's compatible?

Asked 1 year ago by Sai.

• A:Answer Hi Sai, No, it is incompatible because the refrigerator is 115 V / 3.5 Amps. Please see the "Specs" section, Volt/Amps, for reference on the product page. Product page https://www.samsung.com/us/home-appliances/refrigerators/bespoke/bespoke-3-door-french-door-refrigerator-24-cu-ft-with-autofill-water-pitcher-in-white-glass-rf24bb620012aa/#specs Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: Questionhow much cubic footage is the the refrigerator section versus the freezer section?

Asked 1 year ago by skiddy.

• A:Answer Hi there, The refrigerator has 17.2 cubic feet, while the freezer has 6.8 cubic feet. You can check the link below and see page 2 (Total Capacity: 24.0 cu. ft.) for reference. Specification sheets: https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF24BB6200_V12.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: Questionshould ice start being made immediately after plugging in fridge?

Asked 1 year ago by Anonymous.

• A:Answer Very good

  Answered 1 year ago by Anonymous

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Q: Questionhello my water picture is not filling automatically . Filter is new and water line is not kinked and water is on. ice maker works fine .

Asked 1 year ago by Marco.

• A:Answer I haven't had this issue but check your message pad on the right side to see if their interest is instructions for that

  Answered 1 year ago by BernardW

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Q: QuestionIf the front is white glass, what is under the glass, i.e. what type of metal? Is the wheel height adjustable? Also, we want to be able to move the refrig out from the wall from time to time and do not want to scratch our wood floors.

Asked 2 years ago by Melanie.

• A:Answer You can roll the refrigerator out it will not damage the floors as far as the glass panels I'm sure there is metal refrigerator underneath

  Answered 1 year ago by BernardWVerified Purchase

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Q: QuestionThe BESPOKE 24 cu. ft. 3-Door French Door Counter Depth: we are concerned with getting it through a small slider door, can the doors and bottom drawers be removed to fit through a tight space 28" them put back on once inside the home?

Asked 2 years ago by JA.

• A:Answer Yes doors can be removed it will go inside your house with the doors removed the box is 24 in just ask the delivery service

  Answered 1 year ago by BernardW

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Q: Questiondoes a door have to open or close first before other one can be used?

Asked 2 years ago by skeptical.

• A:Answer Greetings! Any door can be opened first or closed first. The doors will not hit each other and the refrigerator door lip (part in the center of a refrigerator french door) will function properly because of a simple mechanism that is installed. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionI need the part numbers for the white panels. I bought the stainless Steel and want to change the panels white.

Asked 2 years ago by Newfor3238.

• A:Answer My vendor told me this particular bespoke is not interchangeable Youu order the color you desire from the gate. Not sure if he was telling the truth. Mine is white but I wanted the freezer door mint Happy with all white very easy to maintain

  Answered 1 year ago by Treasures

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Q: QuestionDoes anyone know what side the water hookup is on in the back? Trying to get a waterline established and need to know. Can’t find it.

Asked 2 years ago by Mag.

• A:Answer On the left side

  Answered 2 years ago by PorchiaT

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Q: QuestionWhat is the height from the floor to the top of the freezer drawer?

Asked 2 years ago by Anonymous.

• A:Answer 25 in

  Answered 1 year ago by BernardW

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Q: Questionhow do I move this fridge to clean behind? or to reach the outlet? it seems crazy that there are not wheels so I can easily pull out

Asked 2 years ago by Anonymous.

• A:Answer Fridge has 4 small wheels under it

  Answered 2 years ago by SamsungRef

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Q: QuestionHow to fix a dent in the refrigerator? We purchaseed the refrigerator yesterday. On opening the door, it hit an appliance next to it and caused a small dent. How can I fix this?

Asked 2 years ago by Marie.

Q: QuestionHello, My pitcher stopped filling up today. What could be the issue? is this convered under warranty? I have 1.5 years left

Asked 2 years ago by Ken.

• A:Answer As long as the filter is good then you should give the warranty people a call.

  Answered 2 years ago by Esbee11233Verified Purchase

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Q: QuestionHi Is the stainless steel finish the finger resistance ?

Asked 2 years ago by JulieN.

• A:Answer No it's not, wish it was

  Answered 2 years ago by BillyVerified Purchase

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Q: QuestionHi, I can't use the water dispenser, will it constantly have an alarm if the water lines aren't connected? Thanks

Asked 2 years ago by twisker.

• A:Answer Hi there, We appreciate you asking. Let us go ahead and check more details for you. There is no section in the user manual that an alarm will go off if the water connection is disconnected. Connect the water supply line to the refrigerator on pages 31 - 32. https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145475440) to help our team pull up your information when you message us. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat color are the sides of the refrigerator? It is hard to tell from Samsung's own site. The top of the drawer is clearly darker gray. Is that the same color for all refrigerators sides, regardless of panel color? Thanks in advance,

Asked 2 years ago by Strongbow.

• A:Answer Color on the pictures sometimes can be deceiving. I am happy to inform you that the sides of this Samsung refrigerator are dark gray and most refrigerators are. The front panel is stainless steel in color. The good thing about this model, it can be customized, and door panels can be changed. This is available in a variety of colors and finishes. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 2 years ago by Samsung

  
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Q: QuestionHello, I just had my new refrigerator delivered and I am wondering- should I throw out the first few batches of filtered water and if so, how many pitchers? Thank you

Asked 2 years ago by MJ.

• A:Answer Hi MJ, Congratulations on your new Samsung refrigerator. For newly bought refrigerators and water filters, we recommend dispensing 2 to 3 gallons of water to flush the system. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 2 years ago by Samsung

  
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