Questions & Answers

Q: QuestionCan I control the refrigerator using my smartphone?

• A:Answer Yes, you can control the refrigerator using the Samsung SmartThings App on your smartphone.

Q: QuestionAre there drawers for storing fruits and vegetables?

• A:Answer Yes, there are two large drawers perfect for storing fruits and vegetables.

Q: QuestionDoes this refrigerator have a water dispenser?

• A:Answer Yes, this refrigerator has a water dispenser located internally.

Q: QuestionAre the refrigerator shelves made of glass?

• A:Answer Yes, the refrigerator shelves are made of tempered glass.

Q: QuestionDoes this refrigerator have a door open alarm?

• A:Answer Yes, this refrigerator has a door-open alarm.

Q: QuestionDoes this refrigerator have an ice maker?

• A:Answer Yes, this refrigerator has an ice maker located in the freezer.

Q: QuestionI will need to install this refrigerator in a pantry with a 29 inch door opening. If this is too tight, can all three doors be removed to get it through?

Asked 2 years ago by Anonymous.

• A:Answer Hi there, Yes, the doors can be removed for door entry. I have shared the manual for the door removal instructions; please read pages 16-20. User manual: https://downloadcenter.samsung.com/content/UM/202308/20230830142115181/FDR_RF8000B_SG_DA68-04540A-02_EN_MES_CFR.pdf For your reference, the dimensions of the refrigerator are as follows: Dimensions (W x H x D with hinges and doors): 35 3/4" x 70" x 28 3/4" Dimensions (W x H x D without hinges and door): 35 3/4" x 68 7/8" x 24" Have a great day. ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionHow far does the bottom freezer drawer extend out from the closed position? I need to be sure there is room to open it fully without an issue.

Asked 2 years ago by JulieV.

• A:Answer 15.5 inches from the face of the door

  Answered 2 years ago by JayWVerified Purchase

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Q: QuestionHello! I have a cabinet built around my fridge that has an opening that is exactly 36" wide. Will this fridge be too tight? Thank you!

Asked 3 years ago by katedoll.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Yes, if your cabinets come out anywhere near the front of the fridge. We have a space that's a little wider than that (about 37"+), and I regret buying this refrigerator. The reason is that the doors are much thicker than the last GE fridge we had, and basically in order to open the doors, it needs about 5" diameter to swing out in the corners. So we've had to pull out the fridge far from the back wall, so it doesn't hit the cabinet.

  Answered 3 years ago by MonitorlessInSeattle

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Q: QuestionCan you fully open the drawers in the refrigerator with the doors open at 90 degrees? We have one wall that blocks one of the doors from going beyond 90 degrees and I'm curious if you can still access the drawers fully.

Asked 2 years ago by luke.

• A:Answer I just tested mine and yes, you can fully open at 90 degree angle Both top and bottom drawers. Adding picture.

  Answered 2 years ago by Guitarwife

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Q: QuestionHow much clearance do I need on the side for the doors to open? I will have a 3.5inch gap and then a wall. Is that enough space?

Asked 2 years ago by Jess.

• A:Answer Yes, that’ll work just fine as long as you clearance from wall to door hinge. The best part of the product is that the hinges open to the center so there will be no extension outward.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionOur refrigerator location has an exposed left side. Is there a way to get a white model and have the side(s) in white? I notice the GE Cafe will sell a white panel that slips over the side of the unit that is white. Does Samsung do the same?

Asked 2 years ago by Shish.

• A:Answer Hi Shish, We appreciate your question about a white panel that can cover the sides of this Samsung refrigerator model. We understand the importance of having to cover the exposed side of the refrigerator and at this point, we do not have a panel that slips over the side of the unit. I will be sure to pass on what you have suggested here about illumination for its ice and water dispenser to our product team for current and future product developments. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionDo I need 70” from floor to the bottom of cabinet above fridge space? I currently have 69”, will the Samsung Bespoke fridge fit?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Yes, I would say you need at least 70 inches, the feet may be adjustable, but my Bespoke measures 70 from floor to top of fridge. I have an additional inch clearance above that.

  Answered 3 years ago by ScottR

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Q: QuestionAside from the doors, what is the color of the refrigerator (the sides, and top)?

Asked 3 years ago by FallChange.

• A:Answer Hi FallChange, The colors on the side and top are equally important as the front panels especially if the refrigerator isn't installed in a cabinet. Let me get the information you are requesting. The color of the sides and top is Stainless Steel. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionIs the stainless-steel fingerprint resistant or fingerprint proof?

Asked 3 years ago by fingerprints.

• A:Answer No this unit is not finger proof. If you want a unit with this feature, you will spend a little more. I suspect if you have little kids or even teenagers then this would be a good feature to have.

  Answered 3 years ago by TerryZVerified Purchase

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Q: QuestionThe autofill pitcher and water dispenser stopped stop working, is there a way to fix this? Nothing we tried has remedied the issue. Owned this refrigerator for about 7 months, very disappointing!

Asked 1 year ago by TwinMom.

• A:Answer Hi there, We can feel your disappointment with this fridge. We are here to help you with it. We recommend checking the resources below for steps to take when the autofill pitcher doesn't fill. Please click on the embedded words for more details. Autofill water pitcher doesn't fill: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ We also advise checking the link below for steps to do when the water dispenser does not dispense any water. Please click on the embedded words for more details. Samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-does-not-dispense-at-all Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148209958), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionHello, how to unlock wheels for fridge to move forward? There is a black long cover, cannot figure out how to move it. Thanks!

Asked 2 years ago by Topaz.

• A:Answer Greetings, We are glad to receive your inquiry about the Samsung refrigerator wheel. Let us answer your question. This Samsung refrigerator doesn't have wheels. To move the refrigerator, we highly suggest following the steps on page 21 of the model's user manual linked below. https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146983692, which will help our team pull up your information. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you attach panels your cabinet maker makes to match your kitchen cabinets?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Greetings, You can put custom panels; however, it might lead to your warranty being voided because it will fall under alteration of the unit. You can refer to the link below and check pages 72-74 (Limited Warranty) to learn more. User manual: https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf Have a great day, -Ernest-

  Answered 2 years ago by Samsung

  
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Q: QuestionWill this refrigerator accept wood panels that match my kitchen cabinets?

Asked 2 years ago by Jay.

This question was asked about the related product: Samsung - BESPOKE 24 cu. ft. 3-Door French Door Counter Depth Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Hi Jay, No, this Samsung refrigerator model will only accept Samsung Bespoke panels available for it. This Samsung refrigerator is not a panel-ready appliance. Leo

  Answered 2 years ago by Samsung

  
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