Questions & Answers

Q: QuestionDoes this support alexa?

Asked 1 year ago by BBYCustomer.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer thank you for your message. it supports alexa and siri and google voice

  Answered 1 year ago by bob5433

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Q: QuestionSo I have to go behind the fridge to turn off the water supply andthe fridge doesnt have wheels. What idiot designed this fridge?

Asked 1 year ago by waterfilter.

• A:Answer Hi there, Yes, the fridge needs to be moved so you can turn off the water supply located at the back. This fridge has wheels or casters, so you can move it forward and backward. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionThe water filter reset will not work no matter how long I hold the button and continues to flash it doesn’t appear any of the buttons on the internal fridge are functioning to the touch. How can I trouble shoot this?

Asked 2 years ago by Filter.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer i am sorry you are having issues. please refer to the owners manual at your convenience. under section 5.3 in chapter 5 there is a section that covers water filter reset. Thank you for choosing Samsung and have a great day.

  Answered 1 year ago by bob5433

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Q: QuestionCan I operate this fridge also in Europe with 220v? And also in the US for 110v ?

Asked 2 years ago by Voltage.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer I am sorry that but you cannot operate this machine on 220V without voiding the warranty.

  Answered 1 year ago by bob5433

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Q: QuestionI’m trying to check to see if the water filter is working but I can’t seem to pull it out. Why is it so difficult? I have a water purity test sensor that indicates the water and ice cubes are extremely FULL of impurities compared to bottled and tap water.

Asked 2 years ago by Kiowarain.

• A:Answer I am sorry you are having problems with your samsung water filter. It should not be difficult to remove. Please refer to owners manual for directions. if you cannot remove, please call us so that we may send out a tech to fix the issue. its free of charge

  Answered 1 year ago by bob5433

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Q: QuestionCan you change the filter without shutting off the water supply to the refrigerator? The manual says to shut it off, but I haven't had to do this with other brands.

Asked 2 years ago by Justin.

• A:Answer sure. there's a valve seal that keeps the water from spitting out when you pull the filter. it should do it automatically. if not, pull the seal down before removing filter and it should block any water from leaking out while you switch filters good luck

  Answered 1 year ago by bob5433

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Q: QuestionI just installed the refrigerator and read lots about the left door with beverage center not staying open..,. Well great thing ours does However, the right side does not and have been adjusting the lower leg as people advise.... What else can i check

Asked 2 years ago by NILAYJT.

• A:Answer Hi there, If the fridge does not stay open, below is a link to leveling the refrigerator. Please watch the full video, follow the steps, and click the hyperlinks for further help. How to level your Samsung refrigerator. https://www.samsung.com/us/support/answer/ANS00062321/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146622678 to help our team pull up your information. Have a great day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionCan anyone provide the height (from the floor) of the bottom and then middle doors? Basically I’m trying to determine how those will line up with my countertops. Thanks.

Asked 2 years ago by ChicagoMan.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, We appreciate you asking regarding the refrigerator's measurement. We would love to speak to yo directly to further discuss your question regarding the refrigerator's height from the bottom to the middle door. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146491713, to help our team pull up your information. Have a great day! ^Chrystel

  Answered 2 years ago by Samsung

  
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Q: QuestionMy freezer is having an excess buildup of frost specifically on the right hand side of the top shelf. What can I do to fix this?

Asked 2 years ago by Frost.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Make sure that there are no food or containers blocking the air vents and that the refrigerator doors are closed tightly and check doors seals.

  Answered 2 years ago by TechVerified Purchase

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Q: QuestionIs this fingerprint-resistant stainless steel?

Asked 2 years ago by Ang.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings, Yes, this refrigerator has stainless steel fingerprint resistant. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionHi, we have had our fridge for 9mths now and this is the second time that it just stops freezing and the ice starts to melt. We make sure that the drawer is always shut good. Has anyone else had this issue?

Asked 2 years ago by Fridge.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer 2 months

  Answered 2 years ago by JamesHVerified Purchase

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Q: QuestionWill the beverage center water dispenser (NOT the autofill pitcher) function with the right French door ajar?

Asked 2 years ago by Mick.

• A:Answer It will. We were surprised by this since our previous LG refrigerators did not.

  Answered 2 years ago by Anonymous

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Q: QuestionCan the refrigerator and freezer doors be locked when not in use? I am thinking of putting this in my motorhome to replace my current residential fridge but I don't want the doors to swing open when in motion.

Asked 2 years ago by Destined.

• A:Answer Greetings! No, this Samsung refrigerator model is not equipped with door locks. The lock feature on this refrigerator model is for the control panel to prevent accidental setting changes. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionMy Bespoke refrigerator won't present its WIFI [refridge] when put into the AP mode. Is there a way to reset the refrigerator WIFI settings?

Asked 2 years ago by gevveg.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Perfecto

  Answered 2 years ago by CarlosMVerified Purchase

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Q: QuestionDoes anyone know the height of JUST the refrigerator door (not including the flex drawer or freezer)? I am installing this next to a counter and want to make sure it will open all the way as the other side will not. Thank you.

Asked 2 years ago by Austin.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer the height of the door is 34"

  Answered 1 year ago by bob5433

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Q: QuestionWe purchased this fridge in November of 2022, it is still under the 1 year warranty. The autofill pitcher stopped working a few months ago. It would only fill up 1/4 at a time. I had read changing the water filter could fix this, still doesnt fill.

Asked 2 years ago by EvanM.

• A:Answer This fridge is trash. I bought it 10 months ago and it has gone out completely and no one will come fix it. 2 year warranty. $2,700 worth of trash.

  Answered 1 year ago by Bruce

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Q: QuestionI have had my refrigerator for 4 days now and I’ve production is extremely slow. The ice buckets have never gotten full and we aren’t using that much ice. Is there something I can do to create more ice production? It’s definitely not creating 10lbs a day

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Move the ice from the dispensing area, forward in the bucket. This helped the ice production in my situation.

  Answered 2 years ago by GeorgiCVerified Purchase

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Q: QuestionI installed the fridge, on my app the temperature is set at -8 and the freezer still hasn’t worked. Does the freezer need a different set up

Asked 2 years ago by Tricia.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Be prepared, I bought mine 10 months ago and it went conpletely out. Even with a 2 year warranty, no one shows up to repair it. Ive taken off work 3 times bow just to sit here all day looking dumb and nobody calls to cancel. This fridge is total garbage. I wish I had read reviews before I purchased it.

  Answered 1 year ago by BruceVerified Purchase

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Q: QuestionI got the refrigerator yesterday and the fridge light isnt turning on. It replies to all the buttons and sabbath mode is off. How do i get the lights to work again?

Asked 2 years ago by Singh.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel