Questions & Answers

Q: QuestionCan doors be removed to fit into a 29.5 inch doorway?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Without the doors youre looking at 29 3/4 inches of width for the fridge. We actually had this same problem. We had to remove the front doors and drawers. It was a pretty simple process. The only issue we ran into was removing the blue water hose line, on the left door. You press in the blue hose and the gray ring. Itd make sense if you saw it. Oh and taking off the feet of the fridge, we got it to fit after taking the doors, drawers and feet off.

  Answered 3 years ago by Dmlong1

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Q: QuestionWe recently purchased this fridge but noticed it will sometimes randomly stop freezing and the ice starts to melt. We always make sure it’s been closed all the way to make sure that is not the issue. We have it set at the lowest temperature as well.

Asked 2 years ago by Freezer.

• A:Answer Hi! We have had our fridge for 9 mths and this has happened twice now. Was just looking to see if anyone else has experienced this.

  Answered 2 years ago by FridgeVerified Purchase

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Q: QuestionI don't want the beverage center, just the auto fill pitcher(more storage inside). The question is can I fill a glass of water from the autofill pitcher area? I am aware I can fill a glass of water via using the pitcher, but that is not what I am asking.

Asked 3 years ago by Rldev.

• A:Answer You can not fill your glass from outside. You can only fill your glass from outside only if you have beverage center.

  Answered 3 years ago by Almas

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Q: QuestionPurchased the unit and awaiting delivery / setup. Is a water filter included or must it be purchased separately?

Asked 3 years ago by filter.

• A:Answer Hi, Great question! Yes, it comes with a HAF-QIN water filter. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionMy refrigerator was delivered, and it barely fits in the sides. There's 2" space in the back and 4.5" at the top. The width is pretty snug everywhere except where the counter is. Is this ok, or does it need more space for ventilation?

Asked 3 years ago by Cliff.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer We have a built in surround for ours. It’s pretty tight. It seems fine. We have had a couple of different fridges and none have had a problem

  Answered 3 years ago by Dmitchell

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Q: Questioncan the height be adjusted to 69.5?

Asked 3 years ago by Joanne.

• A:Answer Hi Joanne, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Bespoke 29 cu. ft 4-Door French Door Refrigerator with Beverage Center - Stainless steel. The refrigerator has 2 heights measured from the base to the top with and without the door. The height of the refrigerator is found below. Height without the door: 68 7/8 inches. Height with the door: 70 inches. The height is relatively fixed as the leveling legs will not go more than half an inch. I have shared the user manual link below. Please access the link and turn to page 19 for the complete dimension of the refrigerator. https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144593831 Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWe just unwrapped and installed our bespoke fridge. Water line is working, no leaks, but the autofill pitcher function is not working. It's not even lit on the control panel. Tried holding down for 2 or 3 seconds, won't turn on the icon.

Asked 3 years ago by DeejayJavier.

• A:Answer Hi DeejayJavier, Thank you for the review. Lets us check some setting to take care of the autofill pitcher function. The AutoFill is setting defaults to off on new models because the water line may not be connected when the refrigerator is first powered on. Please see the link for more details. Autofill water pitcher doesn't fill https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Automatically fill your water pitcher in your Samsung fridge https://www.samsung.com/us/support/answer/ANS00062328/ To prevent accidental setting changes, press and hold the Door Alarm for 3 seconds. The main panel will be disabled, and the Lock indicator ( padlock) will turn on. When the Lock is on, the indicator blinks if any button on the main panel is pressed. Once the panel is unlocked, you can go ahead and try to activate the autofill feature. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145006140) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionMy ice maker is still not making ice. Is there a setting I need to change?

Asked 2 years ago by Anonymous.

• A:Answer Is your unit new? If so, it takes a good 24-36 hours for you to start seeing ice. If you have had it for a long time and haven't changed the filter that would cause it not to make ice too.

  Answered 2 years ago by RickVerified Purchase

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Q: QuestionI paid for delivery but not install, does it come in a box? I ordered white glass, will those be packaged seperately?

Asked 3 years ago by Fairylaughter.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer The glass will come after the fridge. 3 to 7 weeks depending on the color.

  Answered 3 years ago by Broken

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Q: QuestionDoes the refrigerator come with a water filter when delivered, or you have to buy it separately?

Asked 8 months ago by TM.

• A:Answer The fridge came with a water filter when it was delivered.

  Answered 8 months ago by AreAndAre

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Q: QuestionHello, We can't get the autofill to work for the pitcher. We have tried many tricks/hints online and on the Samsung website, but it still isn't working. What do you suggest?

Asked 11 months ago by Sooks.

• A:Answer If they took the doors off the refrigerator when they delivered it, I think I have your solution on the very top, at the front of the refrigerator there are three screws holding down a lactic panel. Remove that panel. On the left side you will see wires that meet at clips. (think old style telephone jacks.) push the clips connections together even if they look like they are already connected. You may even need to put them apart and reconnect them. When installers reassembled the doors they probably failed to connect them properly.

  Answered 11 months ago by DawnVerified Purchase

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Q: QuestionIf I order a bespoke 20 cu ft 4-door french door fridge with the stainless steel panels, can I replace them at some time in the future for a glass panel?

Asked 3 years ago by JanSport.

• A:Answer Superb question, JanSport. Yes, you can replace them with glass panel in the future. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionI have wooden floors and my fridge keeps sliding back. I had to ask my neighbor to help bring it forward. Is there a way to prevent it from sliding? Is there something to help lock the bottom pegs?

Asked 1 year ago by MEL.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Hi Mel, Yes, there are a few methods to prevent your fridge from sliding on wooden floors. 1. Adjust the Feet: The fridge's adjustable feet can be tightened or adjusted. Ensuring they are securely set can help stabilize the fridge. Please visit the user manual link I have shared below and turn to page 30. https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf 2. Anti-Slip Pads: You can use anti-slip pads or gripper pads. These are usually made of rubber or felt and can be placed under the fridge's feet or wheels. They provide extra friction and help keep the fridge in place. 3. Furniture Coasters: Heavy-duty furniture coasters can also be used under the fridge's feet. Make sure they are designed for the weight of your fridge and are made from a non-slip material. Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147475958 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionA review I read said that the ice maker does not shut off automatically and it will keep filling unless you turn it off manually. I can't believe this is correct. Could you let me know. if this is true?

Asked 2 years ago by JCS01.

• A:Answer Greetings, This ice maker has the capacity to produce 10 pounds of ice daily but can only store 2 pounds of ice at a time. It will automatically stop producing ice once the ice bucket is full. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionIs Samsung offering a free set of glass panels on the bespoke 4 door French door frig?

Asked 2 years ago by Lenny.

• A:Answer When I bought mine a week ago I was told to go onto Samsung website and u have till end of year to file for the rebate. So I believe yes however I haven’t done it yet.

  Answered 2 years ago by GNicol

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Q: Questionwhat water filters do you get for this model

Asked 2 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer The haf-qin filter. They last a decent amount of time. But it also depends on how hard your water is.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionThe height (top to bottom without hinge) of the stainless steel is listed as shorter than the other color options. Is this true? We have exactly 69” of clearance and need to be sure it will fit before buying.

Asked 2 years ago by Height.

• A:Answer Hi Height, We wish to clarify the information regarding the height (top to bottom without hinge) of this Samsung refrigerator model. Regardless of which panel this refrigerator model will come in, the height (top to bottom without hinge) is 68 7/8 inches. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionIf the panels won't be delivered until after the refrigerator is installed, will the refrigerator function without the panels until the panels arrive?

Asked 3 years ago by jj1955.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Yes it functions. If you bought without panels, it will just look 'industrial' till you get them :)

  Answered 3 years ago by Milspse28

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Q: QuestionWhat is the width required for the doors to open? I have a 36” wide opening with a wall on the right and cupboards on the left.

Asked 1 week ago by VolFan.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - White Glass

• A:Answer Greetings, Thank you for your inquiry. Let's get you the details you need. This refrigerator model requires a 35 3/4" width for the unit, plus a 2.5" of clearance on the hinge side when installing next to a wall where the handle may make contact. Have a great day. -John

  Answered 6 days ago by Samsung

  
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