Questions & Answers

Q: QuestionHi! We are looking at purchasing the Bespoke 29 cubic feet version. Do the customizable panels fit all Bespoke models?

Asked 11 months ago by realestatekris.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, No,the panels are classified by 3 or 4 panel model. Please see the link for the panels available per model. https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Bespoke+Panels Have a great day. ^Charles

  Answered 11 months ago by Samsung

  
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Q: QuestionHow much clearance from cabinet is needed for this model?

Asked 1 year ago by Rafa.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Have 6 inches to the size of refrigerator.

  Answered 1 year ago by SharatMVerified Purchase

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Q: Questioncan I lock this Fridge?

Asked 1 year ago by mist.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings, You can only lock the Samsung refrigerator's control panel to prevent changes or settings. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionCan you buy the color panels for this fridge?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings, Yes, you can buy customizable panels for this model. You can choose your preferred color at the link below. https://www.samsung.com/us/refrigerators/bespoke/design-studio/?model=french&french=8600&view=color Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat are the correct •c for the freezer and fridge area

Asked 1 year ago by Samsung3232.

• A:Answer Greetings! To ensure optimal performance, it's crucial to set the freezer's temperature between 5 °F (-15 °C) and -8 °F (-23 °C) and the fridge's between 34 °F (1 °C) and 44 °F (7 °C). These temperatures are recommended to ensure the best performance of your appliance. Have a great day! Chrystel

  Answered 1 year ago by Samsung

  
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Q: QuestionCan I place custom panels that match my cabinetry on this refrigerator?

Asked 1 year ago by Sbs.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Greetings! No, this Samsung refrigerator model is not a built-in model that can accommodate your cabinet hardware or a panel made by your cabinet maker. The term custom panel-ready is used in this context for you to select from the available Samsung Bespoke panels. I have shared the specification sheet for this refrigerator model for your reference to the finish and color. https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/bespoke/09262023/RF29BB8600_V13.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147488118 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the interest free financing apply to open box items? Thanks

Asked 1 year ago by DanielK.

• A:Answer Hi Danny, Dear Valued Best Buy Client, To better assist you with your question about financing with open-box items, please contact Best Buy's customer service department at (888) 237-8289 they are open 24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionIs the interior steel? For Samsung bespoke beverage center fridge

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings! We are glad to answer your question about this Samsung refrigerator model. The interior of the fridge compartment of this refrigerator model is composed of a mix of stainless steel and plastic. The back panel within the fridge compartment uses stainless steel, while the other parts of the panel are plastic. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionAm I able to select financing after an item is purchased?

Asked 1 year ago by none.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer Dear Bestbuy clients, To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWe just recently purchased the Samsung BESPOKE refrigerator. The technician that installed the water line connection lifted the refrigerator to pull forward by the doors while open instead of pulling it forward from the sides. Is that okay?

Asked 1 year ago by Amber.

• A:Answer Hi Amber, Here is the link on how to properly move the fridge. https://www.youtube.com/watch?v=36cNT7FWCNs Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147357999), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIce dispenser or water

Asked 1 year ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Greetings! We are glad to answer your question about this Samsung refrigerator model. This refrigerator model is equipped with a Beverage Center. The Beverage Center has a water dispenser as well as an AutoFill Water Pitcher. The ice maker is located in the freezer compartment which can make both cubed and ice bites. This ice maker does not have a dispenser. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionWhat are the requirements for water installation? My current refrigerator doesn't have a water hookup, but I would like to have one.

Asked 1 year ago by Installation.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi there, Here is the link to the user manual for the installation requirements for water hookup. Please see pages 32-33. https://downloadcenter.samsung.com/content/UM/202212/20221216130939356/FDR_RF8000B_DA68-04402B-01_EN_MES_CFR.pdf ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there Minimum warranty period on the appliances or need to choose the 3 year or 5 year

Asked 1 year ago by Vicky.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi Vicky, The warranty for this fridge is 1 year for labor and parts. We also offer an extended warranty for this fridge. Should you interested in our extended warranty program, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147307320), and it will help our team pull up your information. ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWhy don't you define "Bespoke?"

Asked 1 year ago by Bill.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer Hi Bill, Thank you for reaching out to us and sharing your thoughts regarding the definition of "Bespoke" in relation to our products. We understand that clarity is important when selecting the perfect appliance for your needs. In the context of our appliances, "Bespoke" signifies customization and a personal touch, allowing you to tailor features and design elements to suit your unique preferences and lifestyle. This means you can enjoy a product that is not only functional but also seamlessly integrates with your personal style and home décor. To help further with any specific questions or to explore more about our Bespoke offerings, please visit our detailed guide at the link below. Samsung Bespoke https://www.samsung.com/us/home-appliances/bespoke/refrigerators/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147214467) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionHow can I adjust the freezer temp?

Asked 1 year ago by Ed1939.

• A:Answer From the phone app or press and hold the lock button for 3 seconds until the lock goes away then hold the freezer button in until it starts changing temperatures.

  Answered 1 year ago by Bruce

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Q: QuestionDoes this support alexa?

Asked 1 year ago by BBYCustomer.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer thank you for your message. it supports alexa and siri and google voice

  Answered 1 year ago by bob5433

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Q: QuestionSo I have to go behind the fridge to turn off the water supply andthe fridge doesnt have wheels. What idiot designed this fridge?

Asked 1 year ago by waterfilter.

• A:Answer Hi there, Yes, the fridge needs to be moved so you can turn off the water supply located at the back. This fridge has wheels or casters, so you can move it forward and backward. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionThe water filter reset will not work no matter how long I hold the button and continues to flash it doesn’t appear any of the buttons on the internal fridge are functioning to the touch. How can I trouble shoot this?

Asked 1 year ago by Filter.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer i am sorry you are having issues. please refer to the owners manual at your convenience. under section 5.3 in chapter 5 there is a section that covers water filter reset. Thank you for choosing Samsung and have a great day.

  Answered 1 year ago by bob5433

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Q: QuestionCan I operate this fridge also in Europe with 220v? And also in the US for 110v ?

Asked 1 year ago by Voltage.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Stainless Steel

• A:Answer I am sorry that but you cannot operate this machine on 220V without voiding the warranty.

  Answered 1 year ago by bob5433

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