Questions & Answers

Q: QuestionDoes this refrigerator have the same icemaker setup that's involved in the class action law suit? We have a Samsung with the messed up ice maker that worked about 6 months, going on five years now without ice.

Asked 2 years ago by TEXAS.

• A:Answer Here the ice works perfectly, I always have two full drawers of ice

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionMy refrigerator has not been delivered yet, but yet I am required to make a payment before receiving a product. How do I get this resolved immediately?

Asked 2 years ago by KingRoy.

• A:Answer Dear Valued BestBuy Client, Thank you for purchasing our Samsung refrigerator, KingRoy. To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific questions. ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes every one of these models with the center beverage door have the 5 setting adjustable temperature drawer??? Thanks.

Asked 2 years ago by LoveSony.

• A:Answer Yes

  Answered 1 year ago by bob5433

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Q: QuestionWhat does the fridge measure in depth with all the doors removed. Need to be sure I can bring it through a 31" door frame

Asked 3 years ago by will.

• A:Answer That is a great question about the fridge measurements without the doors and handles, Will. The fridge depth measures 29 3/8 inches without the doors and handles. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you tell me the measurements from the floor to the bottom of the two swinging doors when they are opened 90 degrees?

Asked 3 years ago by Oceanside.

• A:Answer 34.25" from the floor to the bottom of the door when open 90°.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionThe fridge was delivered today and has been plugged in for 10 hours it still isn’t cold. Did I get a broken one or am I doing something wrong

Asked 3 years ago by Anonymous.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer sounds to me like its broken, when ours was plugged in the service man set it all up and told us everything about it, it was cooling off with in a few hrs fridge went down to 37degrees and freezer 0 degrees, took about a full 24 hrs to make ice constanly, go to the store you bought it from and talk to customer service, seriously go in person don't call

  Answered 3 years ago by JeanL

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Q: QuestionCan I get this in white. Don’t want the glass panels.

Asked 3 years ago by Lynn.

• A:Answer I don’t think so. Only white glass panels.

  Answered 3 years ago by WilliamIVerified Purchase

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Q: QuestionThe fridge is level and plumb, but left door wants to constantly close. Is there a fix to tighten the hinges?

Asked 3 years ago by Eddy.

• A:Answer Mine does this too! I thought it was strange it doesn’t stay open & wants to shut.

  Answered 2 years ago by GNicolVerified Purchase

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Q: QuestionCan I control the fridge on the side panel or do I have to use the app? Ie, temperature, ice , etc. So far everything is running well.

Asked 3 years ago by Chemmlg.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft. 4-Door French Door Smart Refrigerator with Beverage Center - Custom Panel Ready

• A:Answer both

  Answered 3 years ago by StephenB

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Q: QuestionHello the ice maker is not making ice. Igor the refrigerator a month ago. Can you help me?

Asked 3 years ago by Dan.

• A:Answer Stick your hand all the way to the back of the ice tray and see if there’s a wall of ice. When this happened to me once I loosened the solid block of ice I found a small chunk of foam. It started working again

  Answered 3 years ago by LalaVerified Purchase

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Q: QuestionDoes this refrigerator have 2 evaporators?

Asked 3 years ago by Alfonso.

Q: QuestionWhere this one has the morning blue on the top and the white on the bottom, can I just purchase the blue panels for the bottom to make it all the morning blue?

Asked 3 years ago by ecos.

This question was asked about the related product: Samsung - BESPOKE 29 cu. ft 4-Door French Door Smart Refrigerator with Beverage Center - Morning Blue Glass

• A:Answer Yes you can but you need to order in customisable item that has option to choose each panel with different color.

  Answered 3 years ago by PulamiVerified Purchase

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Q: QuestionThe middle drawer has places for 4 dividers but my new refrigerator only came with 3

Asked 3 years ago by LisaB.

• A:Answer Mine only came with two, I need to contact the manufacturer

  Answered 3 years ago by ChristinaV

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Q: QuestionAuto fill pitcher doesn’t work!

Asked 3 years ago by Ivan.

• A:Answer Call customer support. They’ll get it all sorted out for you and send someone out if you’re still under your warranty and what not. They switched mine out completely because something was broken in the water filter area of my first one. It leaked water all over my kitchen floor so they sent guts out to look at it and they scheduled me for an exchange.

  Answered 3 years ago by Bhorton8907

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Q: Questionwhat water filter is right for 29" Bespoke 4-door?

Asked 3 years ago by dena.

• A:Answer Great question, Dena. The water filter compatible with your refrigerator would be HAF-QIN/EXP. Please see this link to where you can purchase this water filter. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ Have a great day. ^Camille

  Answered 3 years ago by Samsung

  
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Q: QuestionDo you have to use both sides of the ice compartments for ice

Asked 3 years ago by Donna.

• A:Answer Greetings, Excellent question! Donna, yes, because this Samsung refrigerator has a built-in ice maker that automatically dispenses ice. You can check the other information about the ice maker on this model's user's manual on pages 52 to 54. Here's the user's manual link: https://downloadcenter.samsung.com/content/UM/202112/20211206163818892/FDR_RF8000B_DA68_04402B-00_EN_MES_CFR.pdf If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1145032843. ^Rainly

  Answered 3 years ago by Samsung

  
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Q: QuestionDoes the water filter, filter out fluoride from town water?

Asked 3 years ago by TonyaC.

• A:Answer No, you have to have a reverse-osmosis filter for that

  Answered 3 years ago by J4boostVerified Purchase

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Q: QuestionMy new refrigerator making a lot of various noises. The manual says "As the operation stabilizes, the sounds will decrease." Do the noises decrease temporarily or permanently? I can't keep this refrigerator if the noises continue.

Asked 3 years ago by NewFrig.

• A:Answer Hello, We appreciate you informing us that your Samsung refrigerator is making noise, and we're here to help. A refrigerator is never completely quiet, even when it's new. New fridges may be louder as they settle into place. Still, noises from your ice maker or the compressor should never get so loud that it's interrupting the conversation. The links below guide you to understand your Samsung refrigerator's noises and why. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ https://www.youtube.com/watch?v=cain2xjBCQE For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide them with this number (1144997764) to help our team pull up your information. Thank you! -Angelica

  Answered 3 years ago by Samsung

  
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Q: QuestionDo I need to pipe the water for the ice maker from the water line? Is there a tank in the refrigerator and can water be poured into it so that no pipe work is required?

Asked 3 years ago by AJ.

• A:Answer Hi AJ, We appreciate your question about the water line if needs to be connected for the ice maker to work. The ice maker gets its water from the pipe; hence, will need to have a water supply line connected to the refrigerator. There isn't a tank in the refrigerator that can be filled for the ice maker to use. Please refer to pages 32 - 34 of this model's user manual for steps in connecting the water line. https://downloadcenter.samsung.com/content/UM/202203/20220310114639753/FDR_RF8000B_F-hub_DA68_04402F_01_EN_MES.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144968658 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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