Questions & Answers

Q: QuestionDoes this washer have a detergent refill alert?

Asked 2 years ago by Ottoniel.

• A:Answer Yes, and Bluetooth will send notification to your phone

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWill this fit in enclosed space that has depth of 36 inches. I mean including the space needed for hoses, cords, etc.

Asked 2 years ago by SamW.

• A:Answer Let me correct my previous answer. If you're space is only 36" and you want to fit the washer and all the hoses etc, that is insufficient to what the mfg calls for. So it should be closer to 40.5" of space that you need if you include the manufacturer space spec for the hoses. Washer is 34.5" deep and the hose spec calls for 6" so Could you fudge it and go less space, yes you could, but that is not what the manufacturer suggests. So if you have issues with your washer and did not follow the installation instructions and something goes south, it will be on you.

  Answered 2 years ago by P8reot12

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I wash and dry a king size comforter in this machine? How about a queen size comforter and sheets in one load?

Asked 2 years ago by Swoopster.

• A:Answer Yes to both of these questions, it is a large capacity machine.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes it have a self venting feature so mold won’t build up after use without having to leave the door open?

Asked 2 years ago by Olt.

• A:Answer No it does not have the self venting feature. However, the detergent tray removes easily and I wipe it out with a paper towel to prevent mold build up in the detergent try, then I give the silicon/rubber ring around the door a wipe as well, leave the door open for a bit and have had no mold/mildew issues so far. But it does not have the vent that some front load washers have.

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionIf you want to use powder detergent or a pod, do you put those items directly into the drum with the clothes?

Asked 1 year ago by socal.

• A:Answer Greetings, If you will be using pods on the washer, you need to put them directly in the tub, and for powdered detergent, you need to remove the container and put powdered detergent directly into the main wash compartment. You can check out the steps to add powder detergent on the model's user manual link below, on page 31. https://downloadcenter.samsung.com/content/UM/202401/20240124193631414/DC68-04386A-03_IB_WF8900B-WF6500B-AD_SimpleUX_EN_CFR_MES_240123.pdf Thank you for choosing Samsung, and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the drum have a plastic "tub" surrounding the drum or is there just a metal drum?

Asked 3 years ago by Anonymous.

• A:Answer The outer drum of this machine is made of an antimicrobial plastic. It’s polyethylene which is durable and chemically stable and it has an antimicrobial material embedded into it. The inner drum is stainless steel with polyethylene fins to agitate the laundry. The outer drum mates with a flexible synthetic rubber boot seal that is treated with the same antimicrobial material as the outer drum. The end result is a highly mildew resistant finished product. The best way to preserve the machine is to use only as much softener and detergent as the machine thinks it needs, so make sure you set the concentration and dosing settings in the app. High quality detergent and softener are also critical, I find my machines have done the best with Persil Professional and Downy Wrinkle Guard. Also, make sure you run the self clean cycle when the machine tells you it’s time and don’t skip. A helpful hint is to use Clorox Bleach crystal packs in the self clean cycle. Unlike liquid bleach, the calcium hypochlorite in the crystal packs has twice the germ killing power of liquid bleach and also the calcium helps break down any residual detergent.

  Answered 3 years ago by mjm4273

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan we use washer and dryer at the same time?

Asked 3 years ago by Monika.

• A:Answer Of course! If you have them stacked with the connection kit, simply select which machine you want to control on the washer control panel and it will let you make adjustments and start the dryer independent of controlling the washer.

  Answered 3 years ago by mjm4273

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: QuestionCan this machine handle washable rugs & how many pounds of wash can be completed in this unit weight capacity?

Asked 4 months ago by Review.

• A:Answer Hi Steve, Yes, this Samsung washing machine can handle washable rugs, as long as they do not have rubber backing. The washer is designed to accommodate loads ranging from 5.3 lbs to 15.9 lbs. Leo

  Answered 4 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis this one for washing and drying?

Asked 8 months ago by polla.

• A:Answer Hello Polla, No, this is a washing machine model that only washes. To use the "Dryer" option, the washer must be stacked with its matching dryer and utilize the MultiControl kit and function. For your reference, you can check the product description at the following link: Bespoke 5.3 cu. ft. Ultra Capacity Front Load Washer with AI OptiWash™ and Auto Dispense https://www.samsung.com/us/home-appliances/washers/bespoke/bespoke-5-3-cu-ft-ultra-capacity-front-load-washer-with-ai-optiwash-and-auto-dispense-in-brushed-navy-wf53bb8900adus/ Have a lovely day. -Kimberly

  Answered 8 months ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have a Samsung BESPOKE A1 Opti washer.I have my settings for detergent & softener on high.When using the Optiwash cycle does this mean it will dispense more detergent and softener or not. And which cycles can I use the high detergent & softener settings

Asked 10 months ago by Emergency.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Forest Green

Q: QuestionWhere do I add Lysol laundry sanitizer in my Bespoke washer?

Asked 1 year ago by Emmjaavee.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Forest Green

• A:Answer Hi Emmjaavee, Thank you for reaching out regarding the best way to add Lysol laundry sanitizer to your Samsung Bespoke washer, model WF53BB8900AGUS. We appreciate your attention to maintaining the best hygiene in your laundry. For this model, the laundry sanitizer can generally be added to the "Detergent drawer guidelines" of your washer's detergent drawer. This location allows the sanitizer to dispense during the rinse cycle, ensuring proper sanitation. It’s essential to follow the Lysol sanitizer’s usage instructions as well as your washer's guidelines for best results. For a more detailed, step-by-step guide, you may find it useful to consult your washer’s user manual. The section on using laundry additives starts from page 31, where you'll find comprehensive details on adding different types of laundry enhancers. Manual https://downloadcenter.samsung.com/content/UM/202407/20240725163438893/DC68-04386A-04_IB_WF8900B-WF6500B-AD_SimpleUX_EN.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147669057) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow can the Bespoke washer be configured to not require connection to a Bespoke dryer?

Asked 1 year ago by Ladiesman217.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Forest Green

• A:Answer You just don't plug it into the dryer.

  Answered 1 year ago by RobJ

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this machine 110 or 220?

Asked 1 year ago by Anonymous.

• A:Answer Greetings, This model has a 120V/60Hz. Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen the washer and dryer are stacked can they be put on a pedestal or platform to raise the height off the floor? If yes, How much weight will a platform need to be able to support?

Asked 1 year ago by Buyer.

• A:Answer Greetings! No, the compatible Samsung pedestal is designed to carry the weight of either the washing machine or the dryer only. Only a single home appliance can be installed with a compatible pedestal. It is not recommended to use a pedestal with a stacked installation of a washing machine and dryer. Leo

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI recently got the washer and when I did my first load it was spinning violently. The load was not small or large, it was a medium size, and they were no big items. I also used level 3 for spinning and t was still spinning violently. Any insight?

Asked 1 year ago by Bee.

• A:Answer This sounds like you still have your shipping bolts in the machine. When installing did you remember to remove all four shipping bolts on the back of the machine? These stop the barrel from being able to move freely causing all the velocity to go through the machine instead.

  Answered 1 year ago by AlexanderVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the washer have a woolens cycle?

Asked 1 year ago by Wegan.

• A:Answer Hi Wegan, No, this Samsung washing machine does not have the specific woolens cycle but has a counterpart called the delicates cycle. Leo

  Answered 1 year ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this washing machine have delay start?

Asked 2 years ago by Baxter.

• A:Answer Yes, on top of delay start, with smart things you can even set up a designated start time and end time so you never have to worry about your clothes just sitting while you are busy.

  Answered 1 year ago by Alexander

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI leave the door open on my samsung front loading washer when not in use. How can I turn the interior light off while door is slightly ajar?

Asked 2 years ago by Welding.

• A:Answer Hi there, We're excited to answer your question. Let's provide the details you need. The drum light feature turns on when the washer door is opened, once enabled, and as long as the power cable is connected. However, the drum light feature automatically turns off after 2 minutes. Have a great day. -John

  Answered 2 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the dimensions of the door?

Asked 2 years ago by LAN.

This question was asked about the related product: Samsung - BESPOKE 5.3 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and AI OptiWash - Forest Green

• A:Answer he dimensions of the door on the Samsung - Bespoke 5.3 cu. ft. Ultra Capacity Front Load Washer with AI OptiWash and Auto Dispense - Silver Steel (model WF53BB8900ATUS) are: Height: 38.375 inches (97.5 cm) Width: 27 inches (68.5 cm) Depth: 1.75 inches (4.4 cm) The door is made of tempered glass, which is strong and durable. The door also has a self-closing mechanism, which helps to prevent the door from slamming shut.

  Answered 2 years ago by NicoR

  Helpful (0)Unhelpful (0)ReportAnswer this question