Questions & Answers

Q: QuestionWhat type of connection is needed for the gas dryer? I purchased another model and it requires an extension piece that needs to be professionally installed that my previous did not need.

Asked 2 years ago by Anonymous.

• A:Answer Hi there, It is advisable to have a certified gas technician inspect the area and assess if any extra equipment is required. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this model have an Internal Drum Light?

Asked 2 years ago by Washerwoman.

• A:Answer Good day, Yes, this model has an internal drum light feature. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you tell me the depth of the machine with the door open. ( how far out does the door measure)

Asked 2 years ago by jp12.

Q: QuestionIs there a stackable attachment to put them together?

Asked 2 years ago by Liz.

• A:Answer Yes there is a stackable attachment you can purchase.

  Answered 2 years ago by SatisfiedVerified Purchase

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Q: QuestionWasher states DEPTH 34 1/2" & Dryer DEPTH 31 7/16" Employee measured both & said they'd fit as a stackable. Installer said they would block my back door. There's a 35" depth clearance for these & connections are recessed, this doesn't making any sense???

Asked 2 years ago by Anna.

Q: QuestionAre dryer & washer door hinges on same side?

Asked 2 years ago by Jeff.

• A:Answer No they are not

  Answered 2 years ago by NotDellVerified Purchase

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Q: QuestionI need the pedestal for this unit. Which pedestal do I order?

Asked 2 years ago by TamiP.

• A:Answer In the specifications it gives this model number for the pedestal. WE502NT/US

  Answered 2 years ago by Jpett

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Q: QuestionCan this washer be installed on an upstairs floor. 15 years ago we purchased a front loader but had to return it due to the vibrations during spin cycle for the upstairs installation... it was literally shaking the house apart. Modern models OK for upstai

Asked 2 years ago by Adam.

• A:Answer Hi Adam, We appreciate your question about the installation of this Samsung washing machine. For best performance, the washer must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionDo the drums light up in the washer and dryer?

Asked 2 years ago by Anonymous.

• A:Answer Yes, but only for a few minutes unless you turn it back on for another few minutes.

  Answered 2 years ago by LauraW

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Q: QuestionWhat is the water factor for this model?

Asked 2 years ago by Rebate.

• A:Answer Uses proper amount for clothes

  Answered 2 years ago by JulioE

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Q: QuestionIs the washer quiet?

Asked 2 years ago by Richelle.

• A:Answer Yes, the washer is definitely quieter than other brands I have used in the past.

  Answered 2 years ago by AleHVerified Purchase

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Q: QuestionCan this be used as a stackable washer?

Asked 3 years ago by Bec.

• A:Answer Yes, but my understanding is that the washer goes on bottom and the dryer on top.

  Answered 2 years ago by AleHVerified Purchase

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Q: QuestionIs this the model that you can put up to 20 loads of detergent in?

Asked 1 year ago by Nisha.

• A:Answer Hi Nisha, We are happy to answer your inquiry on this Samsung front-load washing machine model. This washing machine model is equipped with an automatic dispenser where you can set the doses per wash or doses per rinse. This feature enables you to wash and rinse clothes as much as possible. I have shared a Samsung link below that will give steps and provide more information about the automatic dispenser feature. Use the auto dispenser on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00088882/ Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146728543 to help our team pull up your information. Leo

  Answered 1 year ago by Samsung

  
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Q: QuestionDepth with door open?

Asked 2 years ago by linkysys.

• A:Answer Greetings, We are happy to answer your question. The washer's depth when the door is open is 56.3 in. (1430 mm). Thank you for choosing Samsung and have a great day! ^Rainly

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you select water amount and temperature manually, or is it required for the washer to determine those settings?

Asked 2 years ago by ljb1.

• A:Answer It gives you the option for soil level and tempature.

  Answered 2 years ago by Rdr234Verified Purchase

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