Main Content

Questions & Answers

$1,999.99
Save $70
The comparable value is $2,069.99
Page Showing 21-40 of 81 questions
  • QuestionIs the freezer frost free

    Asked by Candy.

    • Answer Hi Candy, No, this refrigerator model isn't frost-free. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionWhy are there two different heights given in the specifications? I need 69” clearance at the back of the fridge. Height to Top of Case (Inches) 68.63 Height to Top of Door (Inches) 70.62 Height to Top of Door Hinge (Inches) 70.62

    Asked by STrox.

    • Answer Hello there, For the Bespoke Side‑by‑Side Refrigerator with Beverage Center (and similar Bespoke side-by-side models), you’ll often see two different height measurements in the specifications because they measure different parts of the unit: Height to Top of Case (e.g., 68.63") — This is the height of the main refrigerator body itself, from the floor up to the top of the unit without any hinges or external hardware. This is the dimension most useful if you’re fitting the fridge under a cabinet or shelf. Height to Top of Door / Door Hinge (e.g., 70.62") — This includes the door and the hinge mechanisms above the main case. The doors and hinges sit above the case, so this figure is taller. This is the overall installed height you need to compare with your total clearance space. So if you need 69″ of clearance at the back, the key measurement to check is the Height to Top of Door Hinge (about 70.62″) because that’s how tall the refrigerator will be once it’s fully assembled and installed. Have a nice day! ^Joshua

      Answered by Samsung

  • QuestionCan you hook this refrigerator up to a reverse osmosis system?

    Asked by Mic.

    • Answer Hello Mic, Yes, this fridge model can be set to a reverse osmosis filtration system. For more information, contact a licensed plumbing professional. Have a great day. -John

      Answered by Samsung

  • Questionwater filter replacement cartridge for bespoke side by side do i need to buy

    Asked by a.

    • Answer Hi there, Here is the link where you can buy the water filter replacement for this fridge. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/?cid=us_ow_app_smartthings_none_none_marketing_pla_hcw_accessory ^Rodel

      Answered by Samsung

  • QuestionDoes this fridge have an alarm if the door is left open?

    Asked by ApplianceSeeker.

    • Answer Hi there, Yes, it does. An alarm will sound and the alarm indicator will blink if the door is left open for more than 2 minutes. You can toggle on and off by pressing "Door Alarm." It's enabled by factory default. If the door is left open for 5 minutes, the interior light (in the fridge, freezer) will blink for 5 minutes and turn off. It is to alert deaf and hard-of-hearing users that a door is open. Note that this function is normal. Have a great day! Chrystel

      Answered by Samsung

  • QuestionHi, how much ice does it makes? How long does it take to refill the bins?

    Asked by Anonymous.

    • Answer Greetings! Let us extend our help by providing the details you need for this Samsung refrigerator model. The ice maker can produce ten pounds of ice a day, but it can only hold two pounds of ice at a time. Leo

      Answered by Samsung

  • QuestionDoes this unit dispense the ice or it it is manual as in the ice needs to be removed by hand no automatic dispenser

    Asked by Anonymous.

    • Answer No auto dispenser. It automatically drops ice into a tray. They provide a scoop you use to manually put into your glass after opening the freezer side door.

      Answered by KeithC

  • QuestionDoes the refrigerator come with a new water filter and/or a water line ready to install upon delivery, or should these be purchased separately?

    Asked by Laganja.

    • Answer Hi Laganja, Yes, your refrigerator comes with the HAF-QIN water filter. And for the water line installation kits, they are available at extra cost from your retailer. We recommend using a water line installation kit that contains copper tubing and a 1/4" (6 mm) compression nut. Have a great day. Melardo

      Answered by Samsung

  • QuestionHow can I reduce the noise from the refrigerator? I’ve had it for 2 years and the buzzing is loud at times. Also, the ice on the small ice maker side seems to freeze together often. Is there something I can do to prevent the ice from clumping together?

    Asked by TerriE.

    • Answer Hi Erski, We know how important it is for your refrigerator to run quietly and keep your ice fresh and ready to use. Let us help. I have shared a Samsung link below to help with your experience with the operational sound of the refrigerator. It includes a video that we recommend watching in full, as well as hyperlinks that can be visited for additional help. Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ I have shared another Samsung link below to help with the ice clumping. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice Should you need more assistance with your refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1152076322 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionHow do I adjust the temperature without Samsung smart thing? Can it be adjusted manually in the fridge, if so what do I press?

    Asked by Josie.

    • Answer There are touch-buttons. clearly marked on the inside of the fridge, to the right against the wall near the door. It's really easy to use! You can set temperature, turn on and off the ice maker, reset the filter indicator, etc.

      Answered by KristinM

  • QuestionDoes Samsung offer a stainless steel or glass water pitcher for the beverage center?

    Asked by Gayle.

    • Answer Hi Gayle, No, Samsung does not appear to offer a stainless steel or glass pitcher as a separate or included option for this model. Thank you and have a great day! -Ricardo

      Answered by Samsung

  • QuestionRecently I bought the Samsung refrigerator, what accesories do I need to install the ice maker?

    Asked by Velazquita11.

    • Answer Hi Velazquita, Congratulations on your new Samsung refrigerator! To install the ice maker, you’ll need a water supply line kit. These kits are usually available from the retailer where you purchased your refrigerator. We recommend choosing a kit that includes copper tubing and a 1/4-inch compression nut to ensure a secure and durable connection. Leo

      Answered by Samsung

  • Questioni bought this fridge last july (2024) and now couple days ago both the freezer and fridge stopped cooling. how do i contact for help

    Asked by Gayle.

    • Answer Tim, thank you for reaching out regarding your fridge and freezer, which have stopped cooling. Allow us to help. We recommend checking this guide to help you troubleshoot if the fridge stops cooling. Please choose "Refrigerator or freezer is not cooling at all." Kindly click on the embedded word and watch the video included. Cooling issues with Samsung refrigerator or freezer https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150520303) to help our team pull up your information. Have a great day. ^Camille

      Answered by Samsung

  • QuestionIs it possible to turn off the ice maker so that it does not work at all? How?

    Asked by Anna.

    • Answer Yes, you can do it within the app.

      Answered by Hotrodhemi04

  • Questionis it smug proof?

    Asked by JC22.

    • Answer Greetings, No, the refrigerator is not smudge-proof, but it is smudge-resistant due to its stainless-steel design. Thank you and have a great day! -Ricardo

      Answered by Samsung

  • QuestionDoes this fridge have shabbas mode?

    Asked by Kit.

    • Answer Yes, it can go into Sabbath mode

      Answered by RUBYG

  • Questionhow do you use the fruit in the beverage center

    Asked by Arturo.

    • Answer The pitcher has a small cylindrical chamber with holes in it, into which you can place slices of cucumber/lemon/whatever. It stays in the pitcher and doesn't get anywhere else. It's good to only use it for a day or two before cleaning out the pitcher--it gets funky pretty quickly, but it's delightful!

      Answered by KristinM

  • QuestionnullI'm confused. Is the FREEZER frost free? If the glass on front gets cracked, what can be done to repair it?

    Asked by Bjjohn.

    • Answer Hi Bjjohn, No, the freezer of this fridge needs to be defrosted from time to time. Should the white glass be damaged, you can check for its availability for replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Have a great day. -John

      Answered by Samsung

  • QuestionBest buy product page says this fridge freezer is garage ready & the minimum ambient temperature in the room can be 38F. Looking on the Samsung website, I think the manual says that the minimum ambient temperature should be 50F. Which is correct?

    Asked by Anonymous.

    • Answer Greetings! Yes, you are correct that the manual of this Samsung refrigerator indicates that the minimum temperature range is 50 °F and the maximum temperature range is 109 °F. We recommend turning to page 17 of the user manual for additional requirements for the installation location of this refrigerator model. https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148470782 to help our team pull up your information. Leo

      Answered by Samsung

  • QuestionWhat would the ideal depth of the cabinet refrigerator panel be? It will have a 36" wide opening and it will not be in a corner.

    Asked by JonW.

    • Answer Hi Jon W, Let us provide the details you need on this Samsung refrigerator model. The depth measurement of this Samsung refrigerator model is 33 3/4 inches. If you plan to enclose this refrigerator model in cabinetry please turn to pages 17 and 18 of the user manual I have shared below for the site requirements. https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf Should you have additional questions, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148404144 to help our team pull up your information. Leo

      Answered by Samsung