Questions & Answers

Q: QuestionSomehow it switched to Celsius. How do I change it Fahrenheit? It won't heat tonproper cooking temp on Celsius.

Asked 11 months ago by Anonymity123.

• A:Answer Hi there, Please see page 38 of the user manual for the steps on how to change the temperature from Celsius to Fahrenheit. https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf ^Rodel

  Answered 11 months ago by Samsung

  
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Q: QuestionI have tried to clean the divider in my flex duo electric oven and nothing works. There is a large baked on area where things have dripped on it over the years. Can Easy-Off be used? Can it be submerged in water to soak w/on water getting inside it!

Asked 1 year ago by TexasTerp.

Q: QuestionI purchased a new Samsung Duo flex stove and the Bottom oven heats up faster then the top is this normal? I set the temperature on both top and bottom to 480F and started them both the bottom was up to temperature and the top took another 4 min?

Asked 1 year ago by Kai.

• A:Answer Yes, heat rises...thats to be expected. The main oven is the lower!!

  Answered 9 months ago by jasonz

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Q: Questioncan i use the oven without the convection fan while i am waiting for a part the fan comes on whenever the oven is heating and i was not sure if i could use it while im waiting for the part

Asked 1 year ago by Robb.

• A:Answer Yes, Robb, you can use the oven for non-convection cooking. You can check the links below and see pages 32-34 to learn more about convection and what options you can use with the oven. User manual: https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf Have a great day, -Ernest-

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there any safety feature if you forget to turn it off

Asked 1 year ago by Thnghynh.

• A:Answer Hi there, Let us help you get that information We would like to speak to you directly and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146683173), to help our team pull up your information. Have a great day! ^Rodel

  Answered 1 year ago by Samsung

  
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Q: QuestionWhen baking, the oven light goes on when the oven stops heating and then repeats itself on timed baked during the baking set time. What should we do?

Asked 1 year ago by Jojo.

• A:Answer Thank you for reaching out, DebJo. Let's get the information you need. When the door is open or closed, your oven light automatically turns on and off. Please see page 28 under the "Turning the oven light on and off" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf If you need help with the oven light. We recommend you contact us to assist you further and gather more information. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u .community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146669078) to help our team pull up your information. Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: Questioncan you remotely turn the oven/range on or off with your phone?

Asked 1 year ago by jt.

• A:Answer No, JT, for this range model (NE59J7850WG), you cannot turn the oven/ range on and off remotely using your phone. Have a great day. ^Camille

  Answered 1 year ago by Samsung

  
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Q: QuestionI did a self cleaning on my oven and now the top portion of the oven will open but the entire oven door will not open. How can I get the oven door to open.

Asked 1 year ago by Diana.

• A:Answer Hi Diana, Here is a link to help you with the oven door. Please follow the steps and click the hyperlinks for further assistance. Oven door is locked. https://www.samsung.com/us/support/troubleshooting/TSG01001957/ Have a great day. ^Aloe

  Answered 1 year ago by Samsung

  
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Q: QuestionSo where is the answer to my question? You emailed me to say “here is the answer to your question”. Seriously.. I have to look through over 250 questions to maybe find the answer I need to solve this problem?! Amazing

Asked 2 years ago by Cookie.

• A:Answer Hello Cookie, We strive to assist you anytime. We want to know more about your inquiry to provide efficient support. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146468281) to help our team pull up your information when you message us. Have a great day. -John

  Answered 2 years ago by Samsung

  
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Q: QuestionAn icon- I believe it is a Timed Cook icon. l->l will not disappear from the panel and the red “ hot surface “ light will not go out . The icon is located just below the clock I I have tried everything in the manual. Help!

Asked 2 years ago by Cookie.

• A:Answer Hi Cookie, Thank you for sharing your experience with the range display panel. Let me provide you with a link to guide you on how to clear the display panel. Please see the link and follow the guide. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146465478) to help our team gather your information. Have a great day. ^Charles

  Answered 2 years ago by Samsung

  
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Q: QuestionThe warming drawer pulls out fine, but will not go back in all the way. How do you fix it?

Asked 2 years ago by Dee.

Q: Questionhi i have samsung NX58k785OS duo gas range i want make cake on this but i want to know how to setup the baking time on the control panel thank you

Asked 2 years ago by hope.

Q: QuestionJust bought the flex duo, model number NE63A6751SS and the top oven is useless to me. I put pizza in the top oven at 400 degrees for 24 minutes and it is burning at 10 but not done in the center. What the?? What am I doing wrong?

Asked 3 years ago by Max.

• A:Answer Hi Max, Congratulations on your new Samsung range. Let me help with what you are experiencing when using the oven for pizza. When using the oven for fresh pizza, it is recommended to use the bottommost rack (rack 1) and in single mode. If pizza is frozen, it is recommended to use the lowest rack of the upper oven or 2nd lowest rack of the bottom oven. I have also shared a Samsung link below that will help. You may skip the first step regarding rack position. https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number 1145092961, it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionHello we only use our top oven and all of a sudden both ovens are on and we can’t get it to switch back to top oven only? Please help?????

Asked 3 years ago by 1000.

• A:Answer Greetings! Thank you for using Samsung home appliances in your household. We wish to help with your Samsung range. It would be great if you could give us a few more details that led to what you are experiencing with the Samsung range. please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, provide them this number 1144998089 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionWas wondering why when cooking a roast the meat is always tough, doesn’t matter which oven I use or how low and slow I cook it for the roasts always come out tough

Asked 3 years ago by Donnabug.

• A:Answer Hi Donnabug, We appreciate your question about your roast meat being tough regardless of cooking time and heat. There is a lot to consider when roasting or baking meat. How big is the meat, what type of meat/cut is it, how long should be the cooking time, do you need a tenderizer to put in your marinade, and the marinade that you use? These are some of the things that need to be considered when roasting or baking meat. Most often, there are recipe's that you can follow to guide you with roasting or baking and they come out good. There are a lot of recipes that you can follow on the internet - read the reviews of them first before following. Also, I have shared this model's user manual below. Please refer to page 34 for the convection roasting steps. https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144988627 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI have a new Samsung Flex Duo Free Standing Induction Range. When I press the dial on the display, the upper and lower oven buttons don't light up. When when I press them, nothing happens. How do I turn on and control the upper and lower ovens?

Asked 3 years ago by Jill.

• A:Answer Hi Jill, This is very interesting. Thank you for bringing it to our attention. We appreciate that you raised this question regarding the range. Here is the link on how to maximize the twin cooking mode for the oven. Twin cooking mode temperature setting ranges on page 29 Oven rack positions (twin mode) 30 https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number (1144839173) to help our team pull up your information. Have a great day. ^Charles

  Answered 3 years ago by Samsung

  
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Q: QuestionWhy does my oven burn the tops of my cakes? I am baking with the bottom oven on conventional bake. It seems that the boiler comes on and burns the tops. Can I remove the boiler element and still bake on any shelf. We have had a tech replaced the panel

Asked 3 years ago by Hawk.

• A:Answer Hi Hawk, Thank you for raising your concern about our Samsung product. We apologize for the vexatious experience with the Samsung range not baking properly. To better assist you on this matter and to collect more details, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (1144911299) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

  Answered 3 years ago by Samsung

  
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Q: QuestionHow do I turn off the hour glass on the timer. The stove is staying hot

Asked 3 years ago by Frustrated.

• A:Answer Greetings! We appreciate your question on how to turn off timed cooking. You can cancel a cook time at any time by setting cook time to 0 minutes (press cooking time > enter 0 > press the start/set). Please refer to the user manual of this model I have shared below and turn to page 27 for the complete steps. https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide them this number 1144923417 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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Q: QuestionI'm getting a error msg Code C-D0 and now my oven is not working at all I just bought it on 10/27/2020 not even 18 months and I'm having this issue twice the 1st time I just turn it off and on. But now is not working at all

Asked 3 years ago by Anonymous.

• A:Answer Greetings! We realize that this situation is difficult since the range is used regularly to prepare meals. To help you with this, I am providing the user manual link to guide you on the concern you're having below. Please refer to page 52 of the user manual. https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this number 1144841239 and it will help our team pull up your information. Leo

  Answered 3 years ago by Samsung

  
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