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Hi. This is Cristy from TracFone Wireless. I read your post and understand where you're coming from. In order to properly address your concern and assist you, please chat with us using this link http://bit.ly/2qdrKHH so we can walk you through to it. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. We will look forward working with you.
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