“Why is my battery depleting to zero after 3 days? This is the second time this has happened. I cleared all the open apps the last time I used it (yesterday afternoon). Is the battery defective and if so, can I get a new one? I just got this phone.”
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Hi. This is Janet from TracFone Wireless. We need to check your phone to verify the condition of its battery and to fully address further queries you have with it. Please chat with us at http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.
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