“I have a locked pattern screen and cant remember the pattern. How do I fix this, besides trying to remember.”
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Hey, becca1959. If you have forgotten your password, you can reset your phone using Find My Mobile. Check out this link (https://bit.ly/2HvkMXh) that will give you step by step instructions to unlocking your Galaxy J7. If you're still unable to get the device unlocked, please get in touch with us through our social media platform: Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support Or give us a call toll-free at 1-800-SAMSUNG. ^Ash
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