Questions & Answers

Q: QuestionIf I buy a Verizon phone from Best Buy does it change my current Verizon plan?

Asked 6 years ago by Kris10.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Midnight Black (Verizon)

• A:Answer No

  Answered 6 years ago by Platterguy

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Q: QuestionCan I order this phone online or do I have to go to best buy ? I use Verizon

Asked 6 years ago by Darai.

This question was asked about the related product: Samsung - Galaxy Note9 128GB - Midnight Black (Verizon)

• A:Answer I bought it online and activated it at home with no problem.

  Answered 6 years ago by wildchefbill

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Q: QuestionIs the alarm voice activated? ie...when the alarm goes off can I tell it to 'snooze' or 'stop'? Thank you much!

Asked 6 years ago by danny.

• A:Answer Hello Danny. The alarm on the Galaxy Note9 is not voice activated where you can tell it to 'snooze' or 'stop.' You can, however, create an alarm through the Bixby feature using your voice. Thank you for reaching out to us. ^Kayla

  Answered 6 years ago by Samsung

  
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Q: QuestionIf you purchase phone at Best buy and Verizon is your carrier will phone be activated at store or do you have to take to Verizon to be activated

Asked 6 years ago by Shep.

This question was asked about the related product: Samsung - Galaxy Note9 128GB - Midnight Black (Verizon)

• A:Answer they can activate it at best buy

  Answered 6 years ago by leesyVerified Purchase

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Q: QuestionDoes the Samsung note 9 come with dual Sim or just single Sim cos I prefer dual Sim slot ...please note,it should be different from the memory card slot

Asked 7 years ago by U2.

• A:Answer Yes, this item has Dual SIM.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs this for Verizon prepaid

Asked 7 years ago by Thequestion.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Ocean Blue (Verizon)

• A:Answer It's only a contract phone (post paid) if you finance it through Verizon. If you buy it out right or through one of Best Buy's credit programs then you can use it pre paid on the Verizon network.

  Answered 7 years ago by Chris72Verified Purchase

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Q: QuestionIf I have a current Verizon account and I have paid off my current phone and just want to keep my phone number on a new phone purchased at Best Buy. How does that work? i understand I will pay Verizon for the phone but I want my same number

Asked 7 years ago by LetaLou.

• A:Answer Best Buy associates will port the number over for you at no additional charge

  Answered 7 years ago by MrsmbtVerified Purchase

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Q: Questioni have my note 9 I buy it form best buy its a Verizon model and it keep restarting

Asked 7 years ago by ricky.

• A:Answer Go ask geek squad at best buy. It should not restart like that once all initial updates are done.

  Answered 7 years ago by RobertVerified Purchase

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Q: QuestionWill this work with a Verizon business line (10 phones)?

Asked 7 years ago by Andrew.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Cloud Silver (Verizon)

• A:Answer Yes, they are an excellent business tool. They have so many futures that work well for business as myself am a business owner. They are light weight, trendy and work perfect with apps, calls, texting, browsing the internet and keeping record

  Answered 7 years ago by AnonymousVerified Purchase

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Q: QuestionHow is the reception on the note 9 or the 9+ compared to the iphone

Asked 7 years ago by JJ.

• A:Answer There is no difference in the reception between the two. Buying the Samsung or the IPhone is a matter of personal preference. Try them out at the Best Buy and see which you like the most. Check out the comparison's Best Buy offers online. For either one buy extra charge cords. When you purchase the phone also purchase the screen protector and a case. I recommend purchasing the Zagg screen protector because they replace them for a small shipping charge for the life of your phone. I have the S9 note, my daughter has the IPhone. I love the option of Dolby Amos on the S9, the sound is amazing!

  Answered 7 years ago by DanityChaseVerified Purchase

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Q: QuestionCan I unlock it by calling Verizon customer care ?

Asked 7 years ago by Mm.

This question was asked about the related product: Samsung - Galaxy Note9 128GB - Midnight Black (Verizon)

• A:Answer The only way you can unlock your Verizon Note 9 is by paying off your phone. Then request the unlock PIN from Verizon.

  Answered 7 years ago by JoeBoVerified Purchase

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Q: QuestionWould this phone be compatible with Tracfone user's? I read that it could.

Asked 7 years ago by Mz2Nice.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Lavender Purple (Verizon)

• A:Answer No, the phone is currently locked under Verizon.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes the pen come with it

Asked 7 years ago by Dammama.

• A:Answer Yes.

  Answered 6 years ago by Cbtech

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Q: QuestionDoes the Galaxy Note9 512GB version support dual sim usage?

Asked 7 years ago by tyeton.

This question was asked about the related product: Samsung - Galaxy Note9 512GB - Ocean Blue (Verizon)

• A:Answer Yes, this unit supports dual SIM.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI have a Verizon phone bit I'm,not the person who owns the account how do I upgraded to a new phone

Asked 7 years ago by Kevinmcdonald9696.

• A:Answer No the account owner must upgrade the phone and if the phone is still being paid monthly then the phone must be paid off in full before the owner can upgrade.

  Answered 7 years ago by JL1964Verified Purchase

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Q: QuestionCan I trade in my note 4 for credit toward note 9?

Asked 7 years ago by Sunny.

This question was asked about the related product: Samsung - Galaxy Note9 128GB - Midnight Black (Verizon)

• A:Answer No, they would not take my note 4 for a trade.

  Answered 7 years ago by daveVerified Purchase

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Q: QuestionCan you give it to me

Asked 7 years ago by Fortnitegod.

• A:Answer No I can't..

  Answered 7 years ago by DebiVerified Purchase

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Q: QuestionCan memory be added?

Asked 7 years ago by wasamatteru.

• A:Answer Yes, I have a 128gb SD card - plus the 128gb on the phone

  Answered 7 years ago by RBC1Verified Purchase

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Q: QuestionDoes every phone come with the fortnite bundle my son is wanting it so bad and I want to know if it is a code or if it comes on all phones?

Asked 7 years ago by Matthew.

This question was asked about the related product: Samsung - Galaxy Note9 128GB - Midnight Black (Verizon)

• A:Answer No

  Answered 6 years ago by JongkimVerified Purchase

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