Questions & Answers

Q: QuestionHow does the trade in option for the pre order won't work?

Asked 7 years ago by Hovermale.

Q: QuestionIt says you do trade ins for Pixel XL2 of up to $450...but when I go to order there's no box to tick or explanation how...Am looking at the UNLOCKED phone. Please clarrify

Asked 7 years ago by gthom.

• A:Answer as far as i know that is only thru ordering from Samsung directly. This is NOT recommended as you have to send your phone to Samsung to have it appraised, and if you dont get as much as you would like for it, theres no way to cancel it.

  Answered 6 years ago by DTFGhostVerified Purchase

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Q: QuestionHow come I cannot pre-order the unlocked version?

Asked 7 years ago by Chris.

• A:Answer You had to go in store in person , that's how I ordered mine and Got the free AKG Headphones .

  Answered 7 years ago by FreshFridaysVerified Purchase

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Q: QuestionWill wi-fi calling work on this phone using Mint Mobile?

Asked 7 years ago by Ronald.

• A:Answer Yes wifi calling will work as well duo video calling hotspot tethering Dolby atmos it just comes with the phone .

  Answered 7 years ago by MegaVerified Purchase

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Q: QuestionI understand the Ocean Blue G. Note 9 ,unlocked, is available, when will the Cloud Silver, unlocked, be available? SC

Asked 7 years ago by SSSilvercloud1.

• A:Answer Its already out as of oct 18

  Answered 7 years ago by BrunoVerified Purchase

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Q: QuestionI was told that if I bought an unlocked Note9 and then activated it on Verizon vs buying a locked version directly from Verizon, I would lose some functionality (ex: not able to talk and look up something on internet at same time) is this true?

Asked 7 years ago by wallyto56.

• A:Answer No, i have an unlocked Note9 on Verizon and i do that all of the time

  Answered 7 years ago by thesoundguy44Verified Purchase

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Q: Questionwhich model does Best buy sell? there are quite a few different models for Note 9. I found there are like SM-N9600, SM-N9608, SM-N960D, SM-N960J, SM-N960U, SM-N960U1, SM-N960W so on so forth??

Asked 7 years ago by Yogurtman.

• A:Answer Samsung note 9

  Answered 7 years ago by FreddyVerified Purchase

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Q: Questioncan I use Bestbuy gift cards to pay for the phone ??

Asked 7 years ago by Vito85.

• A:Answer probably if you purchase it at its full price

  Answered 7 years ago by Victoria

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Q: QuestionI want to pre order the note 9 online, but I also want to trade in my pixel 2. Can I pre order on Best buy website and then when go in for pick up trade in and recieve that credit towards my purchase? Or do I have to preorder in the store to do the trade?

Asked 7 years ago by Th3ptassassin15.

• A:Answer probably best in store, unless the is am option at check out to add the trade in

  Answered 7 years ago by Victoria

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Q: QuestionI got a Samsung note 8 months ago it was in financing promotion for two years I still paying for that phone .now I want the note 9 . can i upgrade it and how the upgrade works for me ?

Asked 7 years ago by Gabsa.

• A:Answer You probably need to contact your provider to see if you're eligible for an upgrade

  Answered 7 years ago by TheProduct

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Q: QuestionIs someone going to answer us about how exactly the trade in process works? There is no option in checkout, and I'm trying to see how I can mail back my (bought directly from Google) unlocked Pixel XL for the stated $250 after receiving my device.

Asked 7 years ago by David.

• A:Answer First and foremost please be patient, your question will be answered accordingly. BestBuy will offer an extra amount toward the Note 9 if you trade in Select devices. That can ONLY be seen at a BestBuy Store unfortunately. You do not mail your phone to them. You have to physically hand in your phone to a mobile representative and they will determine the state of which your phone will be worth for the trade in. They will potentially give you more than the $250 for your phone if you pre-order. As stated you will have to go in the physical store or call to know exactly how much you will get

  Answered 7 years ago by CK94

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Q: QuestionIs it universally unlocked and will it work on Verizon. Does it qualify for the buy one get one offer?

Asked 7 years ago by Note.

• A:Answer If you're buying it unlocked then no it doesn't qualify for the Verizon offer. You have to buy through Verizon for the offer. And yes it will work for Verizon.

  Answered 7 years ago by Timmy

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Q: QuestionCan I trade with LG30 smartphone?

Asked 7 years ago by Chicosolis.

• A:Answer No. That phone is much much cheaper than the 999 Note9.

  Answered 7 years ago by TomRaines

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Q: QuestionIF i buy the unlocked phone will it work with boost mobile?

Asked 7 years ago by blopez.

• A:Answer I would advise checking with Boost Mobile first. I purchased an unlocked Note 8 last year not realizing I would not have access to certain carrier features because it was an unlocked phone. I did not have visual voice mail, text messages were limited, I could not send or receive pictures via text message, and much more. Boost Mobile tech support was either unwilling or unable to help resolve the situation, so I ended up returning the phone. I was told by Best Buy CS that not all carrier features work with unlocked phones because some carriers want you to purchase their branded phones. I hope you have better luck than I did if you purchase the unlocked model to use with Boost Mobile.

  Answered 7 years ago by Justin

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Q: QuestionCan i trade my iphone X for note 9 how much will i pay for the note 9 if i trade my i phone X

Asked 7 years ago by Mike.

• A:Answer it depends on the trade in offer. BestBuy will offer an extra amount toward the Note 9 if you trade in Select devices. That can only be seen at a BestBuy Store unfortunately. For example. I am Trading in my Note 8 for the Note 9. bestbuy website is offering $340 for Note 8 trade in. But since I Pre-ordered the Note 9 in BestBuy not only will I get my trade in value of $340 but BestBuy will give an extra $110 pre-order offer. Since you are trading in the Iphone X it will be the same as the Note 8 promotional price. So expect to pay $550 out of pocket for the Note 9

  Answered 7 years ago by CK94

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Q: QuestionHow does the trade in process work? I have no option to select what type of phone i have. Do i go into the store and they deduct it from my bill on release day or what? Ive gotten 2 different answers from employees. HOW DO I GET MONEY TAKEN OFF THE BILL?

Asked 7 years ago by Justsomeguy.

• A:Answer What are the two answers from employees? I think you pay the full price and you send the old device to Samsung within 15 days. If it meets the device eligibility requirements, Samsung will send you a refund for the amount of trade-in value. if not, they will value it as only $25. That's all you gonna get and you are not allowed to cancel and get the device back because it's no longer yours. the link below for their device eligibility requirements: https://www.samsung.com/us/trade-in/terms-and-conditions/ I wanted to upgrade to S9 Note because I got some scratches on the backside of my S8. A sales rep told me as long as it's not cracked, the trade-in value is $450. But, that's not what it says on Samsung's website. Multiple scratches are one of the conditions that fail to meet device eligibility. Don't just listen to those sales rep at Best Buys. Make sure that your old device meets the eligibility requirements or else you will only get 25 bucks for it.

  Answered 7 years ago by justanotherguy

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Q: QuestionIs there a black Note 9? Do you think the price will be less in Black Friday?

Asked 7 years ago by Dandoun.

• A:Answer Black note 9 isn't offered in the US.

  Answered 7 years ago by Leebag

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Q: QuestionHello. My question is: I have a used white Note 3 that is no longer keeping charge. Once turned and the power is @ 30%, a few minutes late the % has gone down to 20 something and sometimes it just shuts itself off. Is it worth getting fixed or buy new?

Asked 7 years ago by SoccerMomof2.

This question was asked about the related product: Samsung - Galaxy Note9 128GB (Unlocked)

• A:Answer To 'Droid Boy': The Note9 has only been on the market since August and there have been no reports of problems with the battery or charging port. To the original poster you might just need a new battery. I also have a note 3 but I am replacing it with a Note 9.

  Answered 7 years ago by Stephen

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Q: Question1.when is the last day to get the note 9 with the fortnite skin. Im a kid saving up for the note 9 and im at 830$ so idk how much longer itll take me to get to 1k but i would like to get the note 9 with the skin.2.If i buy instore can i still get the skin

Asked 7 years ago by Lilguac.

• A:Answer you should try to do credit that way you put a partial deposite down

  Answered 7 years ago by Victoria

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