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Questions & Answers

Your price for this item is $669.99
Page Showing 1-19 of 19 questions
  • QuestionDoes the 256gb model come with 6gb RAM or 8gb RAM?

    Asked by Mike.

    • Answer On Best Buy's product page it's listed as 6GB but that's incorrect. Bought my 256GB model from Best Buy and it has 8GB RAM. Pretty sure 128GB = 6GB, 256GB = 8GB is standard. If you're comparison shopping, watch out for sites that sell the International version with the Exynos chip. You can generally find them cheaper than the Snapdragon models but performance is significantly worse (presume if you're worried about 8GB vs 6GB RAM, you are interested in performance).

      Answered by Gideon

  • QuestionDoes this specific item has Snapdragon or Exynos chip?

    Asked by Xstro.

    • Answer Purchased the 256 GB version for delivery in the USA. Confirmed mine is the Snapdragon 865 and has 8 GB RAM (Best Buy product info incorrectly lists as 6 GB RAM though strangely it is also incorrect on the official Samsung page - the 128 GB version does only come with 6 GB RAM so presume this is just an error that Best Buy has carried over). While mine was the Snapdragon chip it does seem strange that this isn't specified in the product info. Perhaps the chip you receive is determined by where the item is delivered? (eg; European delivery will get Exynos) Best Buy should definitely clarify this officially as there is a significant performance difference between the two chips (which is why people keep posting questions about it)

      Answered by Gideon

  • QuestionIs this phone dual sim?

    Asked by Shane.

    • Answer Single SIM. This is listed in the product details under 'Compatibility'. Ctrl + F on the product page next time and you may find your answer. :-)

      Answered by Gideon

  • QuestionDoes this phone take sd memory card, and if yes what’s the limit?

    Asked by Monkeygirl.

    • Answer Yes. Micro-SD. That is one reason I went with it. Not sure about a limit. Haven't needed extra memory yet

      Answered by BestGuyNoAffliation

  • QuestionDoes the FE still come with a sd card slot?

    Asked by Anonymous.

    • Answer Yes it does

      Answered by Anthony

  • QuestionDoes the phone have a headphone jack?

    Asked by Shadow.

    • Answer No headphone jack. Bought a usb dongle for my existing ear buds. Most phones are moving to Bluetooth

      Answered by BestGuyNoAffliation

  • QuestionCan I use a SIM card from a non-US based carrier?

    Asked by Islander.

    • Answer yes

      Answered by Anonymous

  • QuestionDoes the Samsung - Galaxy S20 FE 5G 256GB (Unlocked) - Cloud Navy have an SD Memory Card Slot?

    Asked by Danno.

    • Answer Has to be bought but will handle a terabyte chip.

      Answered by Cecil

  • QuestionDoes this model work with Verizon Prepaid?

    Asked by Timber2.

    • Answer Yes. This is listed on the product page under 'Carrier Compatibility'. FYI: you can search the product page (Ctrl + F) - you might be able to answer your own question. :-)

      Answered by Gideon

  • QuestionCan this phone be charged wirelessly?

    Asked by Dale.

    • Answer Yes. This is listed in the specifications under 'Wireless Charging'. FYI: you can search the product page (Ctrl + F) - you might be able to answer your own question. :-)

      Answered by Gideon

  • QuestionAre rainchecks avaable on the galaxy s20 5g FE. unlocked?

    Asked by Anonymous.

    • Answer Best Buy Customer Service will be able to provide a more reliable answer than other shoppers. Even if another customer was able to get a raincheck, the policy at your local store may differ.

      Answered by Gideon

  • QuestionWill this phone or any unlocked cell phones be able to use a SIM card from US Cellular?

    Asked by Trca777.

    • Answer Yes my phone works fine with any simcard

      Answered by ErickM

  • QuestionIf i take this to straight talk will it work?

    Asked by Gary.

    • Answer Hi Gary! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy S20 FE 5G (Unlocked) works with Straight Talk. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144317257 Have a great day. Melardo

      Answered by Samsung

  • QuestionIs this a refurbished phone ? Or brand new ?

    Asked by Lisa.

    • Answer Brand new

      Answered by Anthony

  • QuestionDoes this phone works with boost mobile ?

    Asked by Simmy.

    • Answer Hello, Simmy. Although this Galaxy S20 FE 5G is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionDoes it work in Mexico?

    Asked by maxhuhu.

    • Answer Hi Maxhuhu, Thank you for reaching out, and interested in whether the Galaxy S20 FE (Unlocked) works in Mexico. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. You may also check out our website under the "Learn about unlocked phones" section for further information: https://www.samsung.com/us/mobile/galaxy-s20-5g/buy/galaxy-s20-fe-5g-256gb-unlocked-sm-g781uzboxaa/?modelCode=SM-G781UZBOXAA Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144322695 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionInterested in buying the 8gb 256 gb model from Best Buy. Does the Best Buy model have the 865 snapdragon or the Exnyos?

    Asked by David.

    • Answer Purchased the 256 GB version for delivery in the USA. Confirmed mine is the Snapdragon 865 and has 8 GB RAM (Best Buy product info incorrectly lists as 6 GB RAM though strangely it is also incorrect on the official Samsung page - the 128 GB version does only come with 6 GB RAM so presume this is just an error that Best Buy has carried over). While mine was the Snapdragon chip it does seem strange that this isn't specified in the product info. Perhaps the chip you receive is determined by where the item is delivered? (eg; European delivery will get Exynos) Best Buy should definitely clarify this officially as there is a significant performance difference between the two chips (which is why people keep posting questions about it)

      Answered by Gideon

  • QuestionDOES THIS PHONE HAVE WIFI CALLING

    Asked by HILLSIDE.

    • Answer Yes the S20 FE supports Wi-Fi calling.

      Answered by Androidarron

  • QuestionCan I increase the internal memory with an SD chip

    Asked by Traveler.

    • Answer Hi Traveler, Thank you for reaching out. We appreciate your query about whether the Galaxy S20 FE caters to an expandable memory space. To answer your question, yes, you can increase the memory by inserting a microSD card on the device. For your reference, you may visit the user Manual on Page 6: https://downloadcenter.samsung.com/content/UM/202107/20210731002208243/SAM_SM-G781U_EN_UM_R_11.0_031921_FINAL_AC.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144312420 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung