Questions & Answers

1-10 of 68 Questions
  • Question
    In order to purchase a cell phone from Best Buy I have to sign a contract with Verizon or Sprint? And the monthly prices that are listed are they 24 installments to purchase or to lease?   (2 Answers)

    By Cbrown61 July 25, 2017.

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      Answer

      I don't know how verizon works but with sprint you have the option to do 18 month leases or 24 month buy out. With the lead, it's usually a little more expensive. After 12 months, you can trade in your phone for a new one of your choosing. At that time, you will start monthly installments based on the new phone. With the leasing option, you can trade in the phone to get a new one or buy it at the end of the lease to keep it. With the 24 month installment plan, you pay a certain amount each month so that at the end of 2 years, you end up keeping the phone. If at any point in time you want to upgrade to a newer phone, you must pay off the remaining balance of your phone. You will be able to keep it once you do that. In some cases, you can choose to trade in the phone after 12 months (without paying for the phone or keeping it)

      By DanIe July 30, 2017.

    • Question
      I am looking to upgrade my current phone with Sprint. I am going to get the Galaxy S8+ and was wondering if Sprints Galaxy Forever program still works if I lease the phone from you guys?   (5 Answers)

      By Flan May 25, 2017.

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        Answer

        Yes the same applies thru bb. I hve sprint & always get phones thru best buy as thy have nice promos & sprint don't comp ads.

        By tweetbug40 May 27, 2017.

        • Verified Purchaser
        • My Best Buy® Member
    • Question
      So this is something new with sprint as far as leasing phones? I have never had to pay additional for my phone on top of my monthly bill. Any time I have upgrades I have paid $100-$200 for the phone up front and the phone is mine no leasing no nothing.   (1 Answer)

      By BB0284 July 22, 2017.

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        Yes , they have been doing this for a couple years now . You don't have a contract with the service ,but your lease is a 24 month contract if you change you have to pay off the lease . Supposedly the service is cheaper , but you pay for the phone as you go. It all evens out to the same , you really were paying for the phone before . Just gimmicks to make you think it's a better deal. I think if you bought the phone and just made payments monthly you come out ahead , just look for when they have deals at other stores like BB, THEN YOU OWN THE PHONE . Leasing is a rip. And the new every time a new model comes out isn't all it's cracked up to be . Beacause the monthly lease amount goes way up for the new phone, Thats my take on it all

        By Michelle July 28, 2017.

      • Question
        What is the difference between the Note 5 and the S8+?   (1 Answer)

        By Kazz August 3, 2017.

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          The biggest differences that I've looked into are the cameras. Note 5 is 16mp rear and 6 mp front. The s8+ is 12mp rear and 8 mp front. Also, the Note 5 doesn't have an SD slot for expanded memory, whereas the s8+ does. Oh, and the charging adapter is completely new on the s8+.

          By Annemal326 August 5, 2017.

        • Question
          If I do the 24 month installment with sprint, can I pay it off early without a penalty?   (1 Answer)

          By cjm021963 July 24, 2017.

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          • Best 
            Answer

            Yes that's what i did but you have to call in you cant do it in store.

            By Maejor July 28, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Would like to know before i purchase the S8.. Do Samsung plan on releasing a Note 8? Love the Note Family more i have the S7 edge and really don't like it..   (5 Answers)

          By ShirlFray April 26, 2017.

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            Yes, note 8 should be coming out in a few months maybe.

            By Landis216 May 20, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Here are a few problems w/ my S8+: 1) I cannot play video posts on Instagram. 2) While typing the unlock password, the screen automatically goes out. 3) The face recognition most often cannot recognize a face in front of the camera. Anyone else?   (3 Answers)

          By Latkwat13 April 25, 2017.

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            Answer

            I have a Samsung Galaxy S8+, purchased this month (June). I do not have any problem with Instagram videos or other pics, or videos and pics from other sources. Also, it does not have any problems when I type unlock pw. It goes right to home screen. I do not use face recognition, but definitely have not had your first two problems. If your porblems were happening with my phone, I would take it to your carrier store. Mine is Sprint and they have always been very helpful with phone problems. But, so far I have none and love this phone. My previous phone was an LG G4.

            By bjmcvay1 June 9, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          i want to pay it for 1 year, is it possible? and how much will it cost?   (4 Answers)

          By vigie June 20, 2017.

          Answers
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            Answer

            I would recommend looking into the best buy credit card and getting the unlocked version of this device. You'll have an unlocked device unattached to any carrier and you can pay it off in a year with the best buy card

            By EdwardC July 16, 2017.

            • Verified Purchaser
            • My Best Buy® Member
        • Question
          Do you get to keep the phone before you finish paying it off on layaway and begin to use it ? Also could I connect it with simple mobile?   (3 Answers)

          By A June 1, 2017.

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            This product is not compatible with Simple Mobile.

            By CommunityAnswer June 1, 2017.

          • Question
            I am on the sprint network- with an iPhone 6s. All the rest of my fam have android. I am due for an upgrade but I am thinking of getting the s8+- would there be an additional cost for switching the data over from one device to another?   (0 Answers)

            By Lizh October 2, 2017.

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