Questions & Answers
- Model:
- EI-T5600BBEGUS
- |
- SKU:
- 10154381
Q: QuestionDoes this work used in a car? If so, how far can it track? Using for extra help with loved one with memory issues.
Asked by Caregiver.
- A:Answer It tracks as far as it goes. The farthest i been 100 miles from it. But it only work if there a same brand phone near by with Bluetooth. Bluetooth is the answer. Ex. I have a Samsung phone so any body that close by that has a Samsung phone with their Bluetooth on it will let you know the location of device, if there noone there you will not get a reading. I have them hiding in my vehicle.
Answered by Jesgut
Q: Questionhow far it can track if my keys are 100 miles away it will be able to tracked?
Asked by Bless.
- A:Answer I read if another Samsung device is near it will just create a "chain" to let you know where it was. In theroy 100 miles should work.
Answered by JohnM
Q: QuestionDoes this work on non-UWB phones (eg, Galaxy S20+) or is just certain features (like AR) that require UWB?
Asked by RobertC.
- A:Answer worked on galaxy A51
Answered by CristianeS
Q: QuestionIf I'm in US and my luggage is lost somewhere in Europe, will it tell me where it is? Planning to buy one per suitcase.
Asked by Leon.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Yes, I was overseas in South Korea for a month while my car was parked in a Los Angeles parking structure. It gave me readings no problems. Same with my luggage going from Shanghai China to Busan South Korea to Seoul South Korea back to LAX, accurate readings each location no issues.
Answered by AngelicaG
Q: QuestionIs there a monthly fee
Asked by Jerry.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Aloha Jerry, thanks for taking the available time out of your busy day to ask us your question about the Samsung Galaxy SmartTag2. There is no monthly fee to use the Galaxy SmartTag2. If you have any other questions for us, let us know by reaching out to Samsung Support. Thank you for choosing Samsung. - Debra
Answered by Samsung

Q: QuestionCan this tracker be used within Android G5 phone
Asked by Anonymous.
- A:Answer yes
Answered by Anonymous
Q: QuestionCan I leave this in my car so I can find my car in the parking lot?
Asked by KattyDidd.
- A:Answer Yes as long as there is a samsung device within 30 ft i believe
Answered by Yabornz
Q: QuestionDoes it comes with battery?
Asked by Ty.
- A:Answer Yes, has a battery with a tag in place so battery is not active. Uses a CR2032 battery. Once paired to your phone there's a "Power Saving Mode" that can be activated to conserve battery, doesn't effect location read of device.
Answered by AngelicaG
Q: QuestionCan I track 4 items at once?
Asked by Dame6.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black and White
- A:Answer With multiple tags yes. I have 4 tags total, two for one of each of my luggages, one for my friend's luggage, and one for my vehicle. Once connected to your phone under SmartThings you can see all locations of your tags. I've named mine specific to where they are and saved under favorites for easier access.
Answered by AngelicaG
Q: QuestionCan I use this to track my dog that keeps getting out of the yard
Asked by pet.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Yes. You will have to make sure the attachment you use for your dog's collar will secure the device
Answered by Matt
Q: Questionwill it work on a Samsung Galaxy A23 ?
Asked by Patricia.
- A:Answer Hi Patricia, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy SmartTag2. Yes, the Galaxy SmartTag2 will work with the Galaxy A23. Samsung's SmartThings Find app utilizing Bluetooth and UWB (Ultra-Wideband) technology to locate and track items. If you have any other questions, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionIs this tracker TSA approved?
Asked by Marcie.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black and White
- A:Answer Hi Marcie, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy SmartTag2. Yes, the Galaxy SmartTag2 is TSA-approved for both checked and carry-on luggage. If you have any other questions, please do not hesitate to reach out to Support. Thank you for being a cherished Samsung customer. - Debra
Answered by Samsung

Q: QuestionWhat size battery
Asked by Zee.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Salutations Zee, thanks for taking the available time out of your busy day to ask us your question about the Samsung Galaxy SmartTag2. The battery size for the SmartTag2 is CR2032. If you think of additional questions that you have for us or if you would like any further assistance, feel free to reach out to Samsung Support. Thanks for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionCan you track it across the country?
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Yes, I believe it is for any where, I left the tag at home and went to another state for several days, it tracks well
Answered by Michael
Q: QuestionWill this work with a s10 and will it track my luggage wherever it goes..it might get lost!!
Asked by saucey.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer It should work as well as it does with my S20, it gets me close enough that I can hear it when I ring it. S21 & up have the wide band that would be able get a better location.
Answered by MeanOldMike
Q: QuestionHow would you attach this to a non verbal autistic running 4 year old?
Asked by Kelley.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black and White
- A:Answer Keychain, or loop, clip to bag.
Answered by Whatshisface27
Q: QuestionHow many are included in this price? Advertisement showing two black and two white smart tags2
Asked by Totals.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black and White
- A:Answer 4 total... 2 white and 2 black
Answered by Vane
Q: QuestionCan a Galaxy Smarttag2 be on tracked on 2 phones?
Asked by Malakai.
- A:Answer Howdy Malakai, thank you for taking the time to ask us your question about the Samsung Galaxy SmartTag2. The Samsung Galaxy SmartTag2 can only be directly tracked by one phone/Samsung account at a time but your can share access with users to your Samsung account or your SmartThings Find home within the SmartThings app to view the tag's location. If you have additional questions, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra
Answered by Samsung
Q: QuestionIs it water resistant or waterproof?
Asked by AllenH.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Yep. Smarttag2 is submersible. Took the kids to a waterpark with full submersion for long periods of time and no issues. It has that rubbery polycarbonate that feels grippy and creates a tight seal for the battery (disc) compartment.
Answered by Iamwim
Q: QuestionUf I'm in south Dakota, wil i be able to the location of my car in Arizona?
Asked by Lloyd.
- A:Answer Aloha Lloyd, thanks for asking us your question about the Samsung Galaxy SmartTag2. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. If you have any other questions, please let us know by contacting Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung
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