Questions & Answers
- Model:
- EI-T5600BBEGUS
- |
- SKU:
- 10154381
Q: QuestionDoes this work used in a car? If so, how far can it track? Using for extra help with loved one with memory issues.
Asked by Caregiver.
- A:Answer It tracks as far as it goes. The farthest i been 100 miles from it. But it only work if there a same brand phone near by with Bluetooth. Bluetooth is the answer. Ex. I have a Samsung phone so any body that close by that has a Samsung phone with their Bluetooth on it will let you know the location of device, if there noone there you will not get a reading. I have them hiding in my vehicle.
Answered by Jesgut
Q: QuestionDoes this work on non-UWB phones (eg, Galaxy S20+) or is just certain features (like AR) that require UWB?
Asked by RobertC.
- A:Answer worked on galaxy A51
Answered by CristianeS
Q: QuestionIf I'm in US and my luggage is lost somewhere in Europe, will it tell me where it is? Planning to buy one per suitcase.
Asked by Leon.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Yes, I was overseas in South Korea for a month while my car was parked in a Los Angeles parking structure. It gave me readings no problems. Same with my luggage going from Shanghai China to Busan South Korea to Seoul South Korea back to LAX, accurate readings each location no issues.
Answered by AngelicaG
Q: QuestionIs there a monthly fee
Asked by Jerry.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Aloha Jerry, thanks for taking the available time out of your busy day to ask us your question about the Samsung Galaxy SmartTag2. There is no monthly fee to use the Galaxy SmartTag2. If you have any other questions for us, let us know by reaching out to Samsung Support. Thank you for choosing Samsung. - Debra
Answered by Samsung
Q: QuestionDoes it comes with battery?
Asked by Ty.
- A:Answer Yes, has a battery with a tag in place so battery is not active. Uses a CR2032 battery. Once paired to your phone there's a "Power Saving Mode" that can be activated to conserve battery, doesn't effect location read of device.
Answered by AngelicaG
Q: Questionhow far it can track if my keys are 100 miles away it will be able to tracked?
Asked by Bless.
- A:Answer I read if another Samsung device is near it will just create a "chain" to let you know where it was. In theroy 100 miles should work.
Answered by JohnM
Q: QuestionCan this tracker be used within Android G5 phone
Asked by Anonymous.
- A:Answer yes
Answered by Anonymous
Q: QuestionCan I leave this in my car so I can find my car in the parking lot?
Asked by KattyDidd.
- A:Answer Yes as long as there is a samsung device within 30 ft i believe
Answered by Yabornz
Q: QuestionIs this tracker TSA approved?
Asked by Marcie.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black and White
- A:Answer Yes, have gone through several airports
Answered by Vane
Q: QuestionCan I track 4 items at once?
Asked by Dame6.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black and White
- A:Answer With multiple tags yes. I have 4 tags total, two for one of each of my luggages, one for my friend's luggage, and one for my vehicle. Once connected to your phone under SmartThings you can see all locations of your tags. I've named mine specific to where they are and saved under favorites for easier access.
Answered by AngelicaG
Q: QuestionCan I use this to track my dog that keeps getting out of the yard
Asked by pet.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Yes. You will have to make sure the attachment you use for your dog's collar will secure the device
Answered by Matt
Q: Questionwill it work on a Samsung Galaxy A23 ?
Asked by Patricia.
- A:Answer Hi Patricia, thanks for taking the time out of your day to ask us your question about the Samsung Galaxy SmartTag2. Yes, the Galaxy SmartTag2 will work with the Galaxy A23. Samsung's SmartThings Find app utilizing Bluetooth and UWB (Ultra-Wideband) technology to locate and track items. If you have any other questions, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionWhat size battery
Asked by Zee.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Salutations Zee, thanks for taking the available time out of your busy day to ask us your question about the Samsung Galaxy SmartTag2. The battery size for the SmartTag2 is CR2032. If you think of additional questions that you have for us or if you would like any further assistance, feel free to reach out to Samsung Support. Thanks for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionCan you track it across the country?
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer Yes, I believe it is for any where, I left the tag at home and went to another state for several days, it tracks well
Answered by Michael
Q: QuestionWill this work with a s10 and will it track my luggage wherever it goes..it might get lost!!
Asked by saucey.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black
- A:Answer It should work as well as it does with my S20, it gets me close enough that I can hear it when I ring it. S21 & up have the wide band that would be able get a better location.
Answered by MeanOldMike
Q: QuestionI notice it has a loop but no clip. How do you attach it to your valuables?
Asked by Ebd12345.
- A:Answer You can attach it to a loop or a clip and secure it to a backpack or similar item.
Answered by KylerB
Q: QuestionIs there a way that this will find my phone in my house?
Asked by Anonymous.
- A:Answer Good day, thank you for asking us your question about the Samsung Galaxy SmartTag2. Yes, the advertised Galaxy SmartTag2 can find your phone by making your device ring, even on silent, when you double-press the tag's button. They must be within Bluetooth range and connected. This works in reverse too, helping you find your tag from your phone using SmartThings Find and Compass View. You must enable this "find phone" feature in the SmartThings app for it to work, and your phone rings if it's connected to the tag. Hope that helps! If you have additional questions for us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra
Answered by Samsung
Q: QuestionIs there a monthly fee to use these
Asked by Anonymous.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black and White
- A:Answer Hello there, thank you for taking the opportunity to ask us your question about the Samsung Galaxy SmartTag2. There is no subscription needed in order to utilize the advertised Galaxy SmartTag2. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. If you have any other questions for us, please let us know by reaching out to Support. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung
Q: QuestionHow would you attach this to a non verbal autistic running 4 year old?
Asked by Kelley.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black and White
- A:Answer Keychain, or loop, clip to bag.
Answered by Whatshisface27
Q: QuestionHow many are included in this price? Advertisement showing two black and two white smart tags2
Asked by Totals.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - Black and White
- A:Answer Four (4) total
Answered by GEVSea
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