Questions & Answers
- Model:
- EI-T5600BBEGUS
- |
- SKU:
- 10154381
Q: QuestionCan a Galaxy Smarttag2 be on tracked on 2 phones?
Asked by Malakai.
- A:Answer Howdy Malakai, thank you for taking the time to ask us your question about the Samsung Galaxy SmartTag2. The Samsung Galaxy SmartTag2 can only be directly tracked by one phone/Samsung account at a time but your can share access with users to your Samsung account or your SmartThings Find home within the SmartThings app to view the tag's location. If you have additional questions, please feel free to reach out to Support. Thanks for being a valued Samsung customer. - Debra
Answered by Samsung
Q: QuestionIs it water resistant or waterproof?
Asked by AllenH.
- A:Answer Yep. Smarttag2 is submersible. Took the kids to a waterpark with full submersion for long periods of time and no issues. It has that rubbery polycarbonate that feels grippy and creates a tight seal for the battery (disc) compartment.
Answered by Iamwim
Q: QuestionUf I'm in south Dakota, wil i be able to the location of my car in Arizona?
Asked by Lloyd.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - White
- A:Answer Aloha Lloyd, thanks for asking us your question about the Samsung Galaxy SmartTag2. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. If you have any other questions, please let us know by contacting Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung
Q: QuestionWill it track my boat 35 miles away
Asked by Monaco.
- A:Answer Hi there Km, thanks for taking the time to ask us your question about the Samsung Galaxy SmartTag2. Possibly. The SmartTag2 utilizes the SmartThings Find network which consists of many other "findable" Galaxy devices that work as beacons by sending out signals. Once these beacons detect a signal from a device that is being sought out by its owner, they will relay that information to the SmartThings Find network; allowing you to see the approximate location of where your lost SmartTag 2 last transmitted its signal. Other Galaxy users that are participating in the SmartThings Find network help with updating your SmartTag2's location within the app. Hope that helps! Please do not hesitate to contact Support if you think of any other questions for us. Thanks for being a loyal Samsung customer. - Debra
Answered by Samsung
Q: QuestionCan someone that has an iphone have access to this tracker also if someone has a samsung for tracking purposes to know where they are in case of an emergency?
Asked by T.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - White
- A:Answer No, services are not compatible. That being said it does use bluetooth so you can identify the device the device if the bluetooth is compatible and if you are close enough, like pairing. There is a utag app that works across devices but never tried so i dont know. If you have apple devices get an airtag or lesser an itag. Itag may bridge device compatibility but have also never tried.
Answered by Iamwim
Q: QuestionWould it work on pixel phones?
Asked by Anbu.
- A:Answer Severely limited capabilites. There is a workaround app called "utag" for non samsung phones but never tried so unless you're tech savvy i would look for another tag option. Also smarttags isnt compatible with googles find my device network. The smart things app is pretty legit. I track multiple phones, tags and watches and they appear on a map with pretty darn good spatial resolution. A cool feature is you can force ring any of the devices from the app if you need to find where you "put them away".
Answered by Iamwim
Q: QuestionWhat year is this model ?
Asked by Don.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - White
- A:Answer It was manufactured 5/30/2025
Answered by Sueellen
Q: QuestionWith my 8 year old being in school alone (without her siblings) and me not allowing her to have a phone just yet. Would this help me track her while it is in her backpack? Or would it be too far?
Asked by School.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - White
- A:Answer Depends on how far the school is located. From my experience, they are accurate within the airport area, including when checked luggage is processed behind the scenes on the conveyor belt, loaded onto a cart, placed inside the aircraft, offloaded at the destination, and finally retrieved from the carousel.
Answered by returningstudent
Q: QuestionWhere do you find tracker
Asked by Tracker.
- A:Answer You see its location on a map inside the Samsung SmartThings app on your phone.
Answered by TravelerNC
Q: QuestionCan it be used with an Android phone?
Asked by Oldgrandma11.
This question was asked about the related product: Samsung - Galaxy SmartTag2 - White
- A:Answer Hi there Oldgrandma11, thank you for asking us your question about the Samsung Galaxy SmartTag2. The advertised Galaxy SmartTag2 has been designed specifically for Samsung Galaxy devices running Android 9.0 or above, however, some features features require Android 11 and UWB support. If you have additional questions for us, please do not hesitate to contact Support. Thank you for being a valued Samsung customer. - Debra
Answered by Samsung

Q: QuestionMy question is if it works w Motorola phone
Asked by Nicholas.
- A:Answer Untested but I'm pretty sure it only works with Samsung Galaxy phones. The whole setup is built into their ecosystem.
Answered by TravelerNC
Q: QuestionWould this device work with an iPhone
Asked by Anonymous.
- A:Answer No, only Android.
Answered by JamesC
Q: QuestionCan I get an audible location beep.
Asked by Dan.
- A:Answer OF COURSE HAVE THIS OPTION
Answered by GastonU
Q: QuestionIs it compatible with a Google pixel pro 7?
Asked by Anonymous.
- A:Answer No
Answered by TheGuy
Q: QuestionDoes it have live tracking from wherever you are?
Asked by Mikyy.
- A:Answer No, it only updates the location when a Samsung device has been in vicinity. You can view the location history but its not live.
Answered by Saffy
Q: QuestionMy mother-in-law's phone is a Jitterbug Smart 3 IMEI 0157-9400-1095-109. Is this Samsung - Galaxy SmartTag2 compatible with her phone?
Asked by Anonymous.
- A:Answer I believe it is only compatible with specific Samsung Smart pones. See Samsung specs for it at https://www.samsung.com/us/mobile/mobile-accessories/phones/galaxy-smarttag2-black-ei-t5600bbegus/#specs
Answered by Hutch
Q: QuestionDoes it work with an iphone xs pro max? Does it work with iphone brand?
Asked by Jose.
- A:Answer No it only works with Samsung
Answered by TheGuy
Q: Questionwhat is the maximum range? I will be around 300 miles from my equipment. there will be cell phones nearby to get a signal.
Asked by Paco.
- A:Answer Proximity of cell phones needs to be <400ft and they need to be samsungs and have sharing info enabled.
Answered by Iamwim
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