“So I just got my smart watch 2 weeks ago.. I am happy with it but I have a problem. It doesn't record the floors correctly. Already chatted with tech support. They told my to reset it (which I tried multiple times). Anyone with the same problem?”

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• I have the same problem recording floors. My fit bit was also inaccurate so I figured that was normal...

  Answered by vicki 5 years ago

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• Hello servus, thanks for reaching out! Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01111642/) to an article that will help you troubleshoot the inaccurate floor count. ^Elizabeth

  Answered by Samsung 5 years ago

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