“has anyone experienced the floor counter feature stops working”

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• Since the last update it does it infrequently for me but most of the time it works.

  Answered by KenoOni 8 years ago

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• That has not happened to me. Have you tried updating or turning off and restarting?

  Answered by nursebmac 8 years ago

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• Yes. It is inconsistent. If I go for a 5k walk in my very hilly neighborhood, I get credit for 13 flights of stairs. Spend the day running around my 3 story house and i may get credit for 3. Less than a quarter of my actual trips.

  Answered by Abner 8 years ago

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• Just place fitbit into charger to reset if the step counter freezes.

  Answered by DCGG 8 years ago

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• I faced this issue and when I contacted Fitbit, they suggested me to do a shutdown and start the fitbit. I did it and it started working.

  Answered by Arun 8 years ago

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