A:AnswerHi there,
For the HW-B650 Soundbar's warranty, please refer to this link, https://www.samsung.com/us/support/service/warranty/HW-B650/ZA/
~Samsung Solutions
A:AnswerHi Jo,
Please contact Samsung Customer Support for step-by-step troubleshooting. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
A:AnswerHi there,
Please contact Samsung Customer Support so we can better understand and help with your question. Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
A:AnswerHi patrick,
Samsung Soundbars that are sold within the United States are not dual voltage and will not be compatible for use in areas that require a 220v plug.
~Samsung Solutions
A:AnswerHi Scott,
The HW-B650 Soundbar can connect to the 75CU7000 using either HDMI, Bluetooth, or Digital Optical. We do recommend using HDMI as this will offer the best audio and user experience available.
~Samsung Solutions
A:AnswerWell inside my house it gets pretty hot and it pretty much goes with the weather outside, so it will stand in almost 100 degree weather, but I wouldn’t recommend having it in direct sunlight.
A:AnswerHi GENE,
Make sure within your TV that you have the speakers set to EXTERNAL or select the HW-B650 Soundbar if that's an option.
~Samsung Solutions
A:AnswerHi beachnut,
Make sure your speaker settings on the TV are set to External Speaker. If you are hearing an echo your TV could be trying to play audio from the TV and Soundbar at the same time.
~Samsung Solutions