A:AnswerHi! The HW-Q65T is not internet enabled and is not compatible with voice assistants. For a soundbar with built in voice assistant support from Amazon Alexa, check out the HW-Q700A by Samsung at the following link from Best Buy: https://www.bestbuy.com/site/samsung-3-1-2-channel-soundbar-with-wireless-subwoofer-dolby-atmos-dtsx-and-voice-assistant-black/6454216.p?skuId=6454216
^Tim
A:AnswerWould love to be able to reply to the Samsung "Answer" however there is no reply option. I have already reached out to Samsung and they of course are useless for the issue. I'm just going to return the item. I have tried updating firmware, resetting to factory, getting to INIT, nothing works. I actually reached out to Samsung support 2 different times and both agents had no clue. I find it hard to believe I am the first person this has happened to. Anyway. Very unfortunate
A:AnswerHi ENR! The HW-Q65T is a 360w soundbar system. You can find specific information regarding wattage and frequency response on page 40 of the full user manual.
^Tim
A:AnswerHi Teddy! I’m sorry to see that you are having difficulties with the source changing on your soundbar. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
We look forward to hearing from you.
^Tim
A:AnswerHi Kasmer! Thank you for sharing your concerns with the connection to your TV.
So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG (ask for Soundbars), available 8AM -12AM EST. 7 days a week. Or text “SUPPORT” to 800-726-7864, LiveChat on Samsung.com, or Email: https://www.samsung.com/us/support/#contact_us_for_support
We look forward to hearing from you.
^Tim
A:AnswerHate that you recieved a non-answer. Wondering if you figured it out. Not sure what power ratings have to with anything, when: 1. Each of the components have their own power source. 2. The issue in qustion is about bluetooth connectivity. Leave it up to customer service or whoever answered a question that wasn't asked.
A:AnswerHi Lucy - The HW-Q65T Soundbar does not support Dolby Atmos. Thank you for bringing this to our attention, we will get this corrected. Dolby Atmos support begins with our 2021 HW-Q600A Soundbar and above. ^Gina
A:AnswerBryan - When pressing the Sound Control button on your Soundbar remote (looks like a gear), you will be able to select REAR LEVEL and use the Up/Down buttons to adjust the volume within a -6 to +6 range. If you are still unable to adjust the volume, please contact Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week. ^Gina
A:AnswerHi audiophile! The HW-Q65T Soundbar includes the SWA-8500S Rear Speakers with a wireless module, which requires a power cord to function and speaker cables to connect to rear speakers. ^Gina
A:AnswerHi dalee! The rear speakers are designed to improve the surround sound experience by playing audio intended to be behind you. You can force the speakers to play audio all the time, even without a surround sound source, by changing the sound mode on your soundbar.
^Tim
A:AnswerHi Susiekay! The HW-Q65T Soundbar features Acoustic Beam technology as well as DTS Virtual:X, which provides 3D directional audio from up-firing speakers. When stepping up to the HW-Q700A Soundbar, you will receive 3 channels, 1 subwoofer and 2 dedicated up-firing channels. Check out the Q700A at Best Buy: https://www.bestbuy.com/site/samsung-hw-q700a-3-1-2ch-sound-bar-with-dolby-atmos-black/6454216.p?skuId=6454216 ^Gina
A:AnswerHeadache - First, we recommend performing a quick reset the HW-Q65T Soundbar by powering it off and then pressing and holding the Play/Pause button until it displays 'INIT OK'. Power on the soundbar, and then try pairing the Rear Speakers to your soundbar by following these steps: Turn off the soundbar using its remote or by pressing the Power button on the soundbar itself.
Press either the VOL button or the Up button on your soundbar's remote. Hold down the button for 5-6 seconds until the “ID SET” message appears on your soundbar’s display.
Note: Which button you need to press varies by model. Please read your soundbar's user manual for specific instructions.
Turn the soundbar back on using its remote or by pressing the Power button on the soundbar itself. Some soundbar models will automatically power on after completing the "ID SET" steps.
The LINK LED indicator will stop blinking and glow a solid blue when a connection is established between the soundbar and the wireless receiver. ^Gina