Questions & Answers

Q: QuestionWhere are you made in usa or china?

Asked 5 years ago by aaas.

• A:Answer Neither. It's made in Korea.

  Answered 5 years ago by Woo151

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this be used in 220 V power for the charger

Asked 2 years ago by KRI.

Q: QuestionWe’ve misplaced our remote. Can I control it with a smart phone and/or cycle through the settings by pushing the button on the unit?

Asked 3 years ago by Llovett.

Q: QuestionCan you clean the pas by using the washing machine and dryer?

Asked 3 years ago by Davy.

• A:Answer Hi Davy, Thank you for reaching out and we hope you are in good health. We appreciate your interest in Samsung home appliances, specifically with Samsung - Jetbot Mop - White. It is recommended to clean the mop pads with the included silicone brush so it gets the dirt that is embedded in the mop out. After, you may use the washer and dryer. I have shared a Samsung link below for a simple guide on properly cleaning and maintaining your Jetbot mop. https://www.samsung.com/us/support/answer/ANS00086883/ I have also shared the user manual link below for your reference to the features of the Jetbot. https://downloadcenter.samsung.com/content/PM/202007/20200724080023327/EN/excerpt-UM_VR6000TM_S632-0046A_EN_01_20200723.pdf Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number:1144584916 Leo

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWould it be possible to buy the charger alone? I've bought the Jetbot Mop last year but I think the charger is broken.

Asked 3 years ago by Ellie.

Q: QuestionIs there an area that stores the dirt it picks up or does it just drag it around the house on the pads? Trying to figure out how good a job it will do I have dogs so need it clean like I would mop.

Asked 4 years ago by Lulu.

• A:Answer This is the worst robot mop available.it drags the dirt around and literally makes a bigger mess instead of cleaning. I got mine for free with my washer/ dryer purchase. I threw it in the trash.. Invest money in a better one and return it if possible.

  Answered 3 years ago by IsraelVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDOES IT HAVE A REMOTE CONTROL??

Asked 4 years ago by Anonymous.

• A:Answer Yes and various cleaning options to choose.

  Answered 4 years ago by MaritzaLVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionTo protect the lithium battery, do i plug jetbot on wall all the time when not using? or should i charge jetbot only a few hours before each use?

Asked 4 years ago by parkucr.

• A:Answer Hi parkucr. Thank you for reaching out regarding your Samsung - Jetbot Mop on how you can protect the lithium battery. Regarding your concern, it would be best to charge the jetbot only a few hours before each use. I suggest you check this link for further assistance. Charge and store your Jetbot Mop - Samsung https://www.samsung.com/us/support/answer/ANS00086884/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144376379 ^Camille

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre there any Robotic MOPS that do not require WiFi, Any kind...iRobot, Samsung, Shark ect.

Asked 4 years ago by Maggie.

• A:Answer The Samsung Jetbot does not require wifi or a smartphone, only water and an electrical outlet.

  Answered 4 years ago by bobbyh65

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use it on marble floors?

Asked 4 years ago by mbahamon.

• A:Answer Yes!! This works on tile or marble

  Answered 4 years ago by Momof2girlsVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have mostly hardwood floors with some low pile carpets. Will I have to block off the carpet areas somehow or does the bot know the difference between a hard floor and a carpet?

Asked 4 years ago by Sponge.

• A:Answer You have to block off the carpets

  Answered 4 years ago by bobbyh65

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionwill this support 240v input

Asked 4 years ago by rj.

• A:Answer Hello rj, Thank you for reaching out. We appreciate you letting us know your inquiry if this Samsung vacuum supports 240v input. We understand that this may be essential for you. We're here to help. The power input is 100-240 V~, 50-60 Hz per checking. For reference, you may check the user manual for additional information about the product, including the full specifications. See page 15. https://downloadcenter.samsung.com/content/PM/202007/20200724080023327/EN/excerpt-UM_VR6000TM_S632-0046A_EN_01_20200723.pdf For other concerns, do not hesitate to reach out via our Support Channels below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144254783 -Angelica

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhere can I get the moo pads that go on my Samsung jet not mop

Asked 5 years ago by Anonymous.

• A:Answer Amazon, $17 for 4 pads, sold as 'everybot' pads.

  Answered 4 years ago by bobbyh65

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionwhere can I buy pads?

Asked 3 years ago by dc1964.

• A:Answer Hello dc1964, Thank you for reaching out. I understand you want to know where you can buy pads for your Jetbot Mop. We are here to help you. To help you with this, I am providing this link https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-jet-stick-spinning-sweeper-microfiber-pads-4-pack-vca-spw90-xaa/ where you can buy the pads. Another link that you may find useful is this one https://www.samsung.com/us/support/answer/ANS00086882/. This link has a step by step instructions on how to clean your Jetbot Mop. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144189030. -Noraina

  Answered 3 years ago by Samsung

  
  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: Questionwhy no batteries

Asked 4 years ago by Anonymous.

• A:Answer It’s charges just like a robot vacuum

  Answered 4 years ago by Momof2girlsVerified Purchase

  Helpful (0)Unhelpful (2)ReportAnswer this question