Questions & Answers

Q: QuestionWhat is the condition of the open box excellent certified? $200 off a discounted laptop is great, but I am worried about the condition. Did anyone buy this model open box excellent certified?

Asked 7 years ago by Albert.

• A:Answer It was delivered great, nothing was missing, no scratches and no damage at all, everything was promised. Packed and taped safely and cautiously. Nothing to review negatively about just yet. If you are thinking about purchasing a laptop, I’d highly recommend this one. Works perfectly for all lines of work.

  Answered 7 years ago by TiniVerified Purchase

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Q: QuestionDoes this laptop at best buy have a student discount on open box and new? And if so, how much is the discount?

Asked 7 years ago by Albert.

• A:Answer The Samsung Pro 9 doesn't have student discount.

  Answered 7 years ago by ChrisVerified Purchase

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Q: QuestionWhere can I buy and what specific product is the. video card for my samsung notebook 9 pro 13.3 inches

Asked 7 years ago by Samm.

Q: QuestionDoes the Samsung notebook 9 pro 13 inch Will have a videocard? Anf if I can upgrade my ram up to 16gb ram like the 15 inches

Asked 7 years ago by Samm.

• A:Answer Yes, this has a video card. No you can not up grade the ram to 16 GB.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionDoes this have a fingerprint sensor ?

Asked 7 years ago by N.

• A:Answer No the notebook 7 does. This has the facial recognition software as it's security from windows 10

  Answered 7 years ago by Kr310Verified Purchase

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Q: QuestionWhich Windows 10 does it have? I'm hoping it has the pro, not home, version. (I wish the Best Buy mobile site would specify and let us filter for this option).

Asked 7 years ago by ProUser.

• A:Answer It is Windows 10 Home

  Answered 7 years ago by bjsgraceVerified Purchase

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Q: Questioncan the hard drive be upgraded after market?

Asked 7 years ago by gadgetgirl.

• A:Answer Yes. I upgraded it to 1TB SSD and converted to Windows/Ubuntu dual boot box.

  Answered 7 years ago by KMOE

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Q: QuestionCan you add memory to this to make it 512gb? If so, how is that done? Worried the basic programs might take up all of the 256.

Asked 7 years ago by MinLin.

• A:Answer Yes you can. Google sad upgrade on YouTube. They give you step by step guidelines for doing it.

  Answered 7 years ago by BenwVerified Purchase

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Q: QuestionHow does warranty work for overseas? I live in Australia and really like this laptop. I prefer 13 inch (lighter weight) but prefer 16gb ram, can ram be de soldered and changed? Can anyone compare it with HP elitebook x360, and the difference?

Asked 8 years ago by Epic.

Q: QuestionDoes this have thunderbolt?

Asked 8 years ago by James.

• A:Answer No

  Answered 8 years ago by MdMike

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Q: QuestionI wonder open-box product of this lap-top might be exhibition product?

Asked 8 years ago by Nick.

• A:Answer An Open Box item is one that has had the packaging opened for some reason, often to be used as a display or demonstration model.

  Answered 8 years ago by CommunityAnswer

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Q: Questiondoes this laptop support usb type-C docking stations (those with the HDMI and Ethernet inputs)?

Asked 8 years ago by Snir.

• A:Answer I'm not sure if this answer's your question or not but this laptop has a USB Type-C port and a full size HDMI Port, in addition it also has two regular size USB Ports

  Answered 8 years ago by Teddor58Verified Purchase

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Q: QuestionHello, can you send it to me in France ? It will be great, Thank you

Asked 8 years ago by Khorus.

• A:Answer Contact Samsung for parts.

  Answered 8 years ago by MaestradenadaVerified Purchase

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Q: QuestionI'm wondering Whether I need to buy window os seperately as buying this laptop. Windows is included?

Asked 8 years ago by Minkyu.

• A:Answer Yes windows is installed on the laptop

  Answered 8 years ago by purplejeepVerified Purchase

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Q: QuestionRead about some issues regarding burn in with the OLED screen. Is this something I really need to consider.

Asked 8 years ago by Streak.

• A:Answer The Notebook 9 Pro does not have an OLED screen. It is an LED LCD screen.

  Answered 8 years ago by Verdad

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Q: QuestionI read online that there seems to be an issue with the webcam not being detected. Have any of you had any problems with the webcam not responding?

Asked 8 years ago by WebCamGirl.

• A:Answer I have not had any issues with the webcam not being detected.

  Answered 8 years ago by Tripwood

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Q: QuestionI have never used a keyboard with backlit keys. It seems like it would be nice at times. Hmm. Is it ever annoying? Can this feature be turned off?

Asked 8 years ago by Alli.

• A:Answer the backlit keyboard can be turned off with fn key.

  Answered 8 years ago by JesseVerified Purchase

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Q: QuestionDoes this have Wireless-A or Wireless-AC? Product features says you can connect to AC, but specs state that it's Wireless-A.

Asked 8 years ago by laptopprospector.

• A:Answer Wireless AC is the current standard for Kaby-Lake level notebooks. This is the latest standard and this notebook has it. Wireless A is an early standard from the late 90s/early 2000s involving 5GHz radio signal at VERY low speeds and range. Most even semi-modern network cards also support this older standard but most for-sale notebooks and tablets and phones today support the current 802.11AC standard as well!

  Answered 8 years ago by GadgetGuy1981

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Q: QuestionMotherboard support a SSD upgrade to PCIe or NVME?

Asked 8 years ago by Fox.

• A:Answer SATA3 only

  Answered 8 years ago by jdonalds

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