Questions & Answers

Q: QuestionDoes this washer have a steam function?

• A:Answer Yes, this washer uses the power of steam to gently remove stains without the need to pre-treat.

Q: QuestionDoes this washer and dryer require separate hookups for both?

• A:Answer No, this washer dryer combo only requires a standard 120V outlet and does not need a dryer vent exhaust system.

Q: QuestionWhat is the energy star rating on this washer?

• A:Answer This washer is recognized by the EPA as an ENERGY STAR Most Efficient appliance.

Q: QuestionCan I connect this washer/dryer to my phone?

• A:Answer Yes, this unit has Wi-Fi connectivity and can connect to the SmartThings App to send end of cycle notifications, remotely start, stop, or delay cycles.

Q: QuestionWhat is the warranty on the motor?

• A:Answer This Samsung washer comes with a 20 year warranty on the Digital Inverter Motor.

Q: QuestionWhat would be load capacity of the machine in lbs or kg?

Asked 10 months ago by JoeKertz.

• A:Answer Hi Joe Kertz, We are glad to answer your question on this Samsung washer/dryer combo. The all-in-one washer and dryer combo can accommodate loads between 5.3 lbs. and 15.9 lbs.; however, for beddings, the maximum load capacity would be 7 lbs. Leo

  Answered 10 months ago by Samsung

  
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Q: QuestionCan this be used with ultra concentrated HE detergent that just needs one tablespoon of liquid detergent per wash?

Asked 1 year ago by EmFL.

• A:Answer Hi there, Thank you for reaching out regarding your Samsung WD53DBA900HZA1 washer-dryer combo. I understand that you’re looking for guidance on using ultra-concentrated HE detergent with your appliance, and I’d be happy to assist! Yes, this washer is compatible with ultra-concentrated HE detergents that require only a small amount, such as one tablespoon per wash. Since the washer is designed to work efficiently with high-efficiency (HE) detergents, you can use the recommended amount to achieve optimal washing results. However, we recommend always following the detergent manufacturer's instructions to ensure the best performance and avoid over-sudsing. For more detailed information about detergent use, refer to the User Manual, specifically Pages 34-35, which provide guidance on Detergent drawer guidelines and amounts for different wash settings. You can access the manual via the link below: Samsung WD53DBA900HZA1 User Manual Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147734821) to help our team gather your information. Have a great day. ^Charles

  Answered 1 year ago by Samsung

  
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Q: QuestionIs there a pedestal for this washer dryer combo?

Asked 1 year ago by Kv.

• A:Answer Hi there, Yes, the pedestal model WE702NZ/US is compatible with the washer/dryer combo set model WD53DBA900HZA1. Have a great day. -John

  Answered 1 year ago by Samsung

  
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