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Questions & Answers

Your price for this item is $899.99
The comparable value price is $1,129.99
Page Showing 1-11 of 11 questions
  • QuestionWhat is the oven cleaning method used in the range?

    • Answer The oven cleaning method used in this range is a self-cleaning high heat function.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many oven rack positions does the range have?

    • Answer This range offers seven oven rack positions.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes the range have a hidden bake element?

    • Answer This range has a hidden bake element.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat type of control does the range use?

    • Answer This range uses a knob control type.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan the range connect to Wi-Fi?

    • Answer This range offers Wireless Connectivity through Wi-Fi.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre there hot surface indicators on the range?

    • Answer This range does have hot surface indicators.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan the griddle burners be used separately when cooking something else?

    Asked by MAGGIE.

    • Answer Hello MAGGIE, Yes, you can use the griddle burners separately, as they have designated knobs for operation. For more details, please refer to pages 22-23 of the manual link below. User manual https://downloadcenter.samsung.com/content/UM/202502/20250219154321810/O_01._IB_FULL_NE5000A_NE63D6711_EN.pdf Have a lovely day. -Kimberly

      Answered by Samsung

  • QuestionWhat is Convection+ as opposed to Convection?

    Asked by ScottDiL.

    • Answer Hello ScottDiL, Convection+ features an additional heating element built into the fan itself. This element heats the air before it's circulated by the fan, creating a more powerful and uniform convection. Whereas the regular convection feature has the fan circulate hot air from the oven's existing top and bottom heating elements to cook food. Have a wonderful day. -Kimberly

      Answered by Samsung

  • QuestionDoes it come with a griddle

    Asked by Mocha.

    • Answer Hi Mocha, Yes, this range comes with a griddle. ^Rodel

      Answered by Samsung

  • QuestionCan you use the griddle burners separately or do they both run of one controller knob

    Asked by DustyK.

    • Answer Hi there, No, the griddle is controlled by a single knob to set the temperature of the griddle. Please see the illustration on page 22 of the manual for additional details.  Manual https://downloadcenter.samsung.com/content/UM/202502/20250219154321810/O_01._IB_FULL_NE5000A_NE63D6711_EN.pdf Have a great day ^Charles

      Answered by Samsung

  • QuestionNot sure how to control the temperatures on the 3 size burner. I understand how to turn each one on, but the temperature low through high never seems to work correctly. Always on high.

    Asked by Lois.

    • Answer Hi Lois, It really can be disappointing when you are trying to control the heat of your cooktop and it doesn't respond the way you would like. Let us help you out. I have shared a Samsung link below to help with your experience with the cooktop. Samsung electric and induction cooktop temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10002324/ In addition, your range model uses a radiant surface element. The heating elements retain heat better than a regular electric cooktop. The stored heat keeps it warmer for a longer period making the temperature change longer (making it hotter or cooler). Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1148294244 to help our team pull up your information. Leo

      Answered by Samsung